Ch 1 Flashcards
(56 cards)
An individual who achieves goals through other people
Manage/Administrator
A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals
Organization
What are the four functions performed by managers?
1) Planning
2) Organizing
3) Leading
4) Controlling
A process that includes defining goals, establishing strategy, and developing plans to coordinate activities
Planning
Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are made
Organizing
A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts
Leading
Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations
Controlling
What three categories does a manager’s roles/behaviors place into?
1) Interpersonal
2) Informational
3) Decisional
What roles are interpersonal?
Figurehead, Leader, Liaison
What roles are Informational?
Monitor, Disseminator, Spokesperson
What roles are decisional?
Entrepreneur, Disturbance handler, Resource allocator, Negotiator
Symbolic head; required to perform a number of routine duties of a legal or social nature
Figurehead
Responsible for the motivation and direction of employees
Leader
Maintains a network of outside contacts who provides favors and information
Liaison
Receives a wide variety of information; serves as nerve center of internal and external information of the organization
Monitor
Transmits information received from outsiders or from other employees to members of the organization
Disseminator
Transmits information to outsiders on organization’s plans, policies, actions, and results; serves as expert on organization’s industry
Spokesperson
Searches organization and its environment for opportunities and initiates projects to bring about change
Entrepreneur
Responsible for corrective action when organization faces important, unexpected disturbances
Disturbance handler
Responsible for representing the organization at major negotiations
Negotiator
The ability to work with, understand, and motivate other people, both individually and in groups
Human skills
The ability to apply specialized knowledge or expertise
Technical Skills
The mental ability to analyze and diagnose complex situations
Conceptual skills
Decision making, planning, and controlling
Traditional Management
