Ch 10

Question 1

A group that interacts primarily to share information and to make decisions to help each group member perform within his or her area of responsibility

Answer 1

Work group

Question 2

A group whose individual efforts result in performance that is greater than the sum of the individual inputs

Answer 2

Work team

Question 3

Groups of 5 to 12 employees from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment

Answer 3

Problem-solving teams

Question 4

Groups of 10 to 15 who take on responsibilities of their former supervisors

Answer 4

Self-managed work teams

Question 5

Employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task

Answer 5

Cross-functional teams

Question 6

Teams that use computer technology to tie together physically dispersed members in order to achieve a common goal

Answer 6

Virtual teams

Question 7

A collection of two or more independent teams that share a superordinate goal; a team of teams

Answer 7

Multiteam system

Question 8

What are three categories of team effectiveness?

Answer 8

1) Context
2) Composition
3) Process

Question 9

The degree to which members of a work unit share a common demographic attribute and the impact of that attribute on turnover

Answer 9

Organizational demography

Question 10

A team characteristic of reflecting on and adjusting the master plan when necessary

Answer 10

Reflexivity

Question 11

Team members’ knowledge and beliefs about how the work gets done by the team

Answer 11

Mental models