Ch 18 Final Review Flashcards
(24 cards)
Making things different
Change
Change activities that are intentional and goal oriented
Planned Change
Persons who act as catalysts and assume the responsibility for managing change activities
Change Agents
Changing to overcome the pressures of both individual resistance and group conformity
Unfreezing
A change process that transforms the organization from the status quo to a desired end state
Movement
Stabilizing a change intervention by balancing driving and restraining forces
Refreezing
Forces that direct behavior away from the status quo
Driving Forces
Forces that hinder movement from the existing equilibrium
Restraining Forces
A change process based on systematic collection of data and then selection of a change action based on what the analyzed data indicates
Action Research
A collection of planned change interventions, built on humanistic-democratic values, that seeks to improve organizational effectiveness and employee well being
Organizational Development (OD)
Training groups that seek to change behavior through unstructured group interaction
Sensitivity Training
The use of questionnaires to identity discrepancies among member perceptions; discussion follows, and remedies are suggested
Survey Feedback
A meeting in which a consultant assists a client in understanding process events with which he or she must deal and identifying processes that need improvement
Process Consultation (PC)
High interaction among team members to increase trust and openness
Team Building
OD efforts to change the attitudes, stereotypes, and perceptions that groups have to each other
Intergroup Development
An approach that seeks to identify the unique qualities and special strengths of an organization, which can then be built on to improve performance
Appreciate Inquiry (AI)
A process of correcting errors using past routines and present policies
Single-loop learning
A process of correcting errors by modifying the organization’s objectives, policies, and standard routines
Double-loop learning
An unpleasant psychological process that occurs in response to environmental pressures
Stress
Stressors associated with workload, pressure to complete tasks, and time urgency
Challenge Stressors
Stressors that keep you from reaching your goals
Hinderance Stressors
Responsibilities, pressures, obligations, and even uncertainties that individuals face in the workplace
Demands
Things within an individual’s control that can be used to resolve demands
Resources
Organizationally supported programs that focus on the employee’s total physical and mental condition
Wellness Programs
