Ch 11

Question 1

The transfer and understanding of meaning

Answer 1

Communication

Question 2

The steps between a source and a receiver that result in transfer and understanding of meaning

Answer 2

Communication process

Question 3

Communication channels established by an organization to transmit messages related to the professional activities of members

Answer 3

Formal channels

Question 4

Communication channels that are created spontaneously and that emerge as responses to individual choices

Answer 4

Informal channels

Question 5

An organization’s informal communication network

Answer 5

Grapevine

Question 6

The amount of information that can be transmitted during a communication episode

Answer 6

Channel richness

Question 7

A relatively superficial consideration of evidence and information making use of heuristics

Answer 7

Automatic processing

Question 8

A detailed consideration of evidence and information relying on facts, figures, and logic

Answer 8

Controlled processing

Question 9

A sender’s manipulation of information so that it will be seen more favorably by the receiver

Answer 9

Filtering

Question 10

A condition in which information inflow exceeds an individual’s processing capacity

Answer 10

Information overload

Question 11

Undue tension and anxiety about oral communication, written communication, or both

Answer 11

Communication apprehension

Question 12

Cultures that rely heavily on nonverbal and subtle situational cues in communication

Answer 12

High-context cultures

Question 13

Cultures that rely heavily on words to convey meaning in communication

Answer 13

Low-context cultures