Ch 13

Question 1

A capacity that A has to influence the behavior of B so that B acts in accordance with A’s wishes

Answer 1

Power

Question 2

B’s relationship to A when A possesses something that B requires

Answer 2

Dependence

Question 3

A power base that is dependent on fear of the negative results from failing to comply

Answer 3

Coercive power

Question 4

Compliance achieved based on the ability to distribute rewards that others view as valuable

Answer 4

Reward power

Question 5

The power a person receives as a result of his or her position in the formal hierarchy of an organization

Answer 5

Legitimate power

Question 6

Influence based on special skills or knowledge

Answer 6

Expert power

Question 7

Influence based on identification with a person who has desirable resources or personal traits

Answer 7

Referent power

Question 8

Ways in which individuals translate power bases into specific actions

Answer 8

Power tactics

Question 9

The ability to influence others in such a way as to enhance one’s objectives

Answer 9

Political skills

Question 10

Any unwanted activity of sexual nature that affects an individual’s employment and creates a hostile work environment

Answer 10

Sexual harassment

Question 11

Activities that are not required as part of a person’s formal role in the organization but that influence, or attempt to influence, the distribution of advantages and disadvantages within an organization

Answer 11

Political behavior

Question 12

Reactive and protective behaviors to avoid action, blame, or change

Answer 12

Defensive behaviors

Question 13

The process by which individuals attempt to control the impression others form on them

Answer 13

Impression management (IM)