Ch 14

Question 1

A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about

Answer 1

Conflict

Question 2

The belief that all conflict is harmful and must be avoided

Answer 2

Traditional view of conflict

Question 3

The belief that conflict is not only a positive force in a group but also an absolute necessity for a group to perform effectively

Answer 3

Interactionist view of conflict

Question 4

Conflict that supports the goals of the group and improves its performance

Answer 4

Functional conflict

Question 5

Conflict that hinders group performance

Answer 5

Dysfunctional conflict

Question 6

Conflict over content and goals of the work

Answer 6

Task conflict

Question 7

Conflict based on interpersonal relationships

Answer 7

Relationship conflict

Question 8

Conflict over how work gets done

Answer 8

Process conflict

Question 9

Conflict that occurs between two people

Answer 9

Dyadic conflict

Question 10

Conflict that occurs within a group or team

Answer 10

Intragroup conflict

Question 11

Conflict between different groups or teams

Answer 11

Intergroup conflict

Question 12

A process that has five stages: potential opposition or incompatibility, cognition and personalization, intentions, behavior, and outcomes

Answer 12

Conflict process

Question 13

Awareness by one or more parties of the existence of conditions that create opportunities for conflict to arise

Answer 13

Perceived conflict

Question 14

Emotional involvement in a conflict that creates anxiety, tenseness, frustration, or hostility

Answer 14

Felt conflict

Question 15

Decisions to act in a given way

Answer 15

Intentions

Question 16

A desire to satisfy one’s interests, regardless of the impact on the other party to the conflict

Answer 16

Competing

Question 17

A situation in which parties to a conflict each desire to satisfy fully the concerns of all parties

Answer 17

Collaborating

Question 18

The desire to withdraw from or suppress a conflict

Answer 18

Avoiding

Question 19

The willingness of one party in a conflict to place the opponent’s interests above his or her own

Answer 19

Accommodating

Question 20

A situation in which each party to a conflict is willing to give up something

Answer 20

Compromising

Question 21

The use of resolution and stimulation techniques to achieve the desired level of conflict

Answer 21

Conflict management

Question 22

A process in which two or more parties exchange goods or services and attempt to agree on the exchange rate of them

Answer 22

Negotiation

Question 23

Negotiations that seek to divide up a fixed amount of resources; win-lose

Answer 23

Distributive bargaining

Question 24

The belief that there is only a set amount of goods or services to be divided up between the parties

Answer 24

Fixed pie

Question 25

Negotiation that seeks one or more settlements that can create a win-win solution

Answer 25

Integrative bargaining

Question 26

The best alternative to a negotiated agreement; the least the individual should accept

Answer 26

BATNA

Question 27

A neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives

Answer 27

Mediator

Question 28

A third party to a negotiation who has the authority to dictate an agreement

Answer 28

Arbitrator

Question 29

A trusted third party who provides an informal communication link between the negotiator and the opponent

Answer 29

Conciliator