Chapter 4 Flashcards Preview

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Flashcards in Chapter 4 Deck (28):
1

base station

Any radio hardware containing a transmitter and receiver that is located in a fixed place

2

cellular telephone

A low-power portable radio that communicates through an interconnected series of repeated stations called "cells"

3

channel

An assigned frequency or frequencies that are used to carry voice and/or data communications

4

close-ended questions

Questions that can be answered in short or single word responses

5

communication

The transmission of information to another person-verbally or through body language

6

cultural imposition

When one person imposes his or her beliefs, values, and practices on another because he or she believes his or her ideals are superior

7

dedicated line

A special telephone line that is used for specific point-to-point communications; also known as a "hot line"

8

documentation

The written portion of the EMT's patient interaction. This becomes part of the patient's permanent medical record.

9

duplex

The ability to transmit and receive simultaneously

10

ethnocentrism

When a person considers his or her own cultural values as more important when interacting with people of a different culture

11

Federal Communications Commission (FCC)

The federal agency that has jurisdiction over interstate and international telephone and telegraph services and satellite communications, all of which may involve EMS activity

12

MED channels

VHF and UHF channels that the Federal Communications Commission has disignated exclusively for EMS use

13

mobile data terminals (MDT)

Small computer terminals inside ambulances that directly receive data from the dispatch center

14

noise

Anything that dampens or obscures the true meaning of a message

15

open-ended questions

Questions for which the patient must provide detail to give an answer

16

paging

The use of a radio signal and a voice or digital message that is transmitted to pagers ("beepers") or desktop monitor radios

17

patient care report (PCR)

The legal document used to record all patient care activities. This report has direct patient care functions but also administrative and quality control functions. PCRs are also known as prehospital care reports.

18

proxemics

The study of space between people and its effects on communication

19

rapport

A trusting relationship that you build with your patient

20

repeater

A special base station radio that receives messages and signals on one frequency and then automatically retransmits them on a second frequency

21

scanner

A radio receiver that searches or "scans" across several frequencies until the message is completed; the process is then repeated.

22

simplex

Single-frequency radio; transmissions can occur in either direction but not simultaneously in both; when one party transmits, the other can only receive, and the party that is transmitting is unable to receive.

23

standing orders

Written documents, signed by the EMS system's medical director, that outline specific directions, permissions, and sometimes prohibitions regarding patient care; also called protocols

24

telemetry

A process in which electronic signals are converted into coded, audible signals; these signals can then be transmitted by radio or telephone to a receiver with a decoder at the hospital

25

therapeutic communication

Verbal and nonverbal communication techniques that encourage patients to express their feelings and to achieve a positive relationship

26

trunking

Telecommunication systems that allow a computer to maximize utilization of a group of frequencies

27

UHF (ultra-high frequency)

Radio frequencies between 300 and 3,000 MHz

28

VHF (very high frequency)

Radio frequencies between 30 and 300 MHz; the VHF spectrum is further divided into "high" and "low" bands.