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Flashcards in Quality Deck (14):
1

Quality control

When goods are put through strict tests to ensure it reaches a cretain stanard during manufacture

2

A good quality product is......

Well designed and finished
Suitable for its purpose
Durable
Attractive

3

Guaranteed Irish

Means its been manufacured in Ireland to a high degree of quality

4

Q mark

Awarded by the EIQA (Excellent Irish Quality Association) to companies whose products or services have reached high standards of quality and excellence

5

Kitemark

Symbol of the British standards Institution (BSI) it means the product has met a high standard of quality, performance and safety

6

Irish Standards Mark

Equivalent of the Kitemark and is found on a wide range of electrical goods and appliances. It is awarded by the National Standards Authority of Ireland

7

NSAI mark

An international quality standard awarded to companies with excellent quality management system

8

Double insulated appliances

This indicates that an earth wire is not required for example in electrical toasters and hairdryers

9

Communauté Européenne

A safety mark awarded by the EU. It can be found on electrical equipment, machines, medical devices, toys, children's clothes, pushchairs and crayons

10

Smoking Kills

A government health warning found on cigarette packets and cigarette advertisements

11

Guarantee

A promise made the manufacturer that he/she will make good any faults on an item for a specific period of time after the purchase

12

Guidelines for good quality services

Clean premises Friendly staff
Well laid out Good standard of personal hygeine
Wheelchair accessible Appreciaion of customer needs
Clean toilet facilities
Well managed

13

Customers should .....

Not feel ignored
Not have to queue for a long time
Not have to endure unhygenic toilet facilities
Get what he/she paid for
Feel comfortable
Get value for money

14

Quality

Term used to indicate that a product or service is of a high standard