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1

AUC 343 - LANGUAGE INTERPRETIVE SERVICES

THE DEPARTMENT HAS IMPLEMENTED A LINK WITH LANGUAGE LINE SERVICES TO PROVIDE IMMEDIATE OVER THE PHONE INTERPRETIVE SERVICES FOR MORE THAN 150 LANGUAGES, 24 HOURS A DAY, 7 DAYS A WEEK. WHAT ARE THE 3 PLACES THAT THIS SERVICE IS ACCESSED FROM?

- DEPARTMENT TELEPHONES

- PHONES LOCATED WITHIN A CIVILIAN RESIDENCE OR BUSINESS

- BATTALION OR DIVISION CELL PHONES

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AUC 343 - LANGUAGE INTERPRETIVE SERVICES

LANGUAGE IDENTIFICATION CARDS HAVE BEEN ISSUED TO ALL UNITS TO BE CARRIED ON THE APPARATUS. WHAT IS THE CORRECT PROCEDURE WHEN INTERACTING WITH A CIVILIAN AND A MEMBER ENCOUNTERS A LANGUAGE BARRIER?

- USE LANGUAGE CARD TO HELP IDENTIFY THE LANGUAGE

- SHOW CIVILIAN THE LANGUAGE LIST "POINT TO YOUR LANGUAGE AN INTERPRETER WILL BE CALLED"

- LANGUAGE LINE REP WILL BE ABLE TO ASSIST IN PINPOINTING LANGUAGE IF IT IS NOT POSSIBLY TO IDENTIFY LANGUAGE SPOKEN BY CIVILIAN

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AUC 343 - LANGUAGE INTERPRETIVE SERVICES

WHAT SHOULD YOU PROVIDE THE LANGUAGE LINE REP WITH?

- FDNY OPERATING CLIENT ID NUMBER

- PERSONAL CODE: FDNY UNIT ID
ENGINE 287 = 5287 LADDER 136 = 7136

- IDENTIFICATION OF LANGUAGE REQUIRING INTERPRETATION

4

AUC 343 - LANGUAGE INTERPRETIVE SERVICES

CAN YOU USE THE SPEAKER PHONE WHEN INTERACTING WITH THE LANGUAGE LINE REP?

YES

USE SPEAKER PHONE IF AVAILABLE

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AUC 343 - LANGUAGE INTERPRETIVE SERVICES

DOES THE LANGUAGE LINE INTERPRETATION SERVICES NEED TO BE DOCUMENTED?

YES

- DOCUMENT ON THE OFFICIAL FIRE REPORT OR
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