Book 20 Community Relations

Question 1

The purpose of book 20 is to provide a system that allows the department to efficiently and effectively implement the goal “community oriented” through what?

Answer 1

Outreach programs and positive community and public relations activities

Question 2

What type of fire service will increases opportunities for interaction with the community we serve?

Answer 2

Community oriented

Question 3

Community support for fire departments has traditionally been very what?

Answer 3

High

Question 4

Who must be committed to a long term relationship with the neighborhood they serve?

Answer 4

Station members

Question 5

The focus of station members efforts must be directed within their what areas?

Answer 5

First-in response

Question 6

What of a specific location or neighborhood will determine the primary concerns in which the members in a fire station will focus?

Answer 6

Physical and social make up

Question 7

Department members will learn more about the problems, issues and challenges that exist in their community, this may also result in decreased what at and around fire depertment facilities?

Answer 7

Vandalism and theft

Question 8

Every member has a personal obligation to be what every time the alarm sounds?

Answer 8

Physically and mentally ready

Question 9

What percentage the LAFDs calls are medical?

Answer 9

74%

Question 10

What percentage of the LAFDs calls are for fires?

Answer 10

6%

Question 11

What percentage of the LAFDs calls are various service related calls?

Answer 11

20%

Question 12

Our ultimate goal when responding to calls is to leave the customer with what type of experience?

Answer 12

Positive

Question 13

The LAFD has no room for what type of attitudes or behavior?

Answer 13

Negative

Question 14

Our customer service begins with what and how we treat each other?

Answer 14

Respect

Question 15

What type of information is the key to building an accurate profile for the fire stations community?

Answer 15

Demographic

Question 16

The data from who will tell members whether their area has a specific challenge and will assist in determining the type of project(s) they wish to develop (age, ethnicity, gender, employment)?

Answer 16

United States census

Question 17

It is incumbent upon who to provide positive leadership?

Answer 17

Battalion and company commanders

Question 18

What type of team cannot be built without the enthusiasm, positive attitude, and energy of all team members?

Answer 18

A winning team

Question 19

Substantial progress in the development of the community profile, comprehensive identification of public institutions in district, identification of a minimum of 20% of major and visible businesses in the area, system to input and maintain community profile info, implementation of a minimum of 1 community outreach activity at the fire station can be achieved by each fire station within how long a period?

Answer 19

6 to 12 month

Question 20

What is called for if the LAFD is to enjoy a position of value in the lives and minds of our customers?

Answer 20

Non emergency, non traditional approaches

Question 21

The community liaison team is a 3 tiered effort consisting of whose involvement?

Answer 21

Company involvement, battalion level coordination and control, division level guidance and support

Question 22

Who shall the division liaison officers assist with local and department community and public relations tasks?

Answer 22

Battalion commanders and battalion liaison offices

Question 23

Each division will have a designated division liaison officer which is what rank?

Answer 23

Battalion chief

Question 24

Who are the battalion liaison officers?

Answer 24

Captains

Question 25

Each battalion will have a designated liaison officer on each what and will act as the battalion coordinator for community and public relations?

Answer 25

Platoon

Question 26

The liaison team is completed with members from what bureau and other department resources?

Answer 26

Fire prevention bureau

Question 27

When receiving a request for participation in community events such as block parties to parades, they should be documented at where?

Answer 27

Concerned station and/or battalion

Question 28

Request for community events should be handled at what level if possible?

Answer 28

Lowest level

Question 29

For community events such as outside request for ride alongs, commercial use of fire stations or apparatus use, or requests for the CE to appear in person (notify captain in community service unit or community liaison officer) requires who’s approval?

Answer 29

Fire Chief

Question 30

Requests for companies to be placed out-of-service CAV when MFC is unable to approve or when RAs CAV at events (BC and EMS captain shall be notified as well) requires approval from who?

Answer 30

Bureau commander (emergency services) or DDC

Question 31

How shall RAs normally remain during community events?

Answer 31

Available

Question 32

Battalion commanders must process and personally contact the requested for a community event after acknowledging receipt of all requests that are forwarded to the battalion office within how many hours or as soon as practical?

Answer 32

24 hours

Question 33

Who shall attend the chamber of commerce, neighborhood watch groups, town hall and any fire department awards presentation involving one of their own members or behind held in their district when possible?

Answer 33

Battalion commanders

Question 34

All verbal requests received by fire stations for community events should be logged and who shall be informed?

Answer 34

Battalion commanders

Question 35

Prior to committing companies, what calendar shall be revised first?

Answer 35

Battalion calendar

Question 36

For resources to be CAV during community event, who gives approval?

Answer 36

MFC BC or floor captain

Question 37

What types of events are examples of CAV events?

Answer 37

Parades, elected official events, and events that are directed by the department to be CAV

Question 38

If conflicts arise during scheduling for community events such as scheduled training on day of the event, who shall be notified?

Answer 38

Division commander

Question 39

For scheduling conflicts where a request absolutely cannot be fulfilled by the department, who should arrange an alternate plan or date if possible?

Answer 39

Battalion commander

Question 40

For ride along requests for fire service professionals and non fire service professionals, all requests must be made in writing to who?

Answer 40

Fire Chief

Question 41

Ride along requests for fire service professionals shall be made a minimum of how many days prior to the date if desired visit?

Answer 41

14 days

Question 42

The ride along for fire service professionals will be a one time only, how many days maximum stay?

Answer 42

2 days

Question 43

For ride alongs, what form must be filled out by station or company commanders?

Answer 43

F-1109 indemnity agreement

Question 44

Who approved civilian ride on?

Answer 44

Battalion commanders

Question 45

Persons allowed to participate in a ride-on are not allowed to accompany the affected company on any what?

Answer 45

Responses (emergency or nonemergency)