DB 19-14 Managing Conflicts And Disagreements

Question 1

What 3 things provide direction on maintaining a work environment that is free from discrimination, harassment, hostile environment, retaliation, and hazing?

Answer 1

Los Angeles City policy, DPPH, and rule and regulations (code of conduct)

Question 2

The fire chiefs expectation is that all members govern their behavior through abiding by all City policies and what other 4 things?

Answer 2

Departments core values, code of conduct, DPPH, and mission statement

Question 3

The fire chief expects all members to embrace what statement?

Answer 3

Mission statement

Question 4

All members shall be given immediate review and and understanding of the departments zero tolerance policy toward discrimination, harassment, and retaliation as noted in what department handbook?

Answer 4

DPPH

Question 5

For any act of violence refer to department bulletin 18-04 (workplace violence awareness information) and the workplace violence prevention program (WVPP) found in what department book?

Answer 5

Book 75

Question 6

For any incident involving conflicts in the workplace, the supervisor must document the in I sent utilizing what system?

Answer 6

Complaint track system (CTS)

Question 7

Supervisors should make recommendations for what type of assessment for unresolved conflicts?

Answer 7

Workplace assessment (WPA)

Question 8

Recently which City division has expanded their services and staff to conduct workplace violence assessments?

Answer 8

Medical services division (MSD)

Question 9

Consultations and assessments conducted by MSD are non-punitive and non-what in nature?

Answer 9

Non-medical

Question 10

When conflicts or disagreements within a work environment persist, station/unit commanders shall generate an F-225 WPA request through channels to their respective what commander?

Answer 10

Bureau commander

Question 11

Which battalion commander serves as the departments personnel officer/designer and will make appropriate notification to MSD for the WPA?

Answer 11

RMS BC

Question 12

With good what, conflict resolution begins before the struggle occurs?

Answer 12

Good leadership

Question 13

What 2 things that meets the majority of the needs of all parties can help avoid the conflict all together?

Answer 13

Collaboration and compromise

Question 14

Good honest what among stakeholders not only avoids conflict, but gives ownership of the decision and the decision process to all parties or organizations?

Answer 14

Communication