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Flashcards in Communication & Leadership- Final Deck (216):
1

what is the single biggest problem in communication

the illusion that it has taken place

2

what are the three components of the communication triad

sociology
biology
psychology

3

communication triad- what is sociology

where and when
context

4

communication triad- biology

-how
-eyes, ears and brain

5

communication triad- psychology

-who
-personality
-mental health

6

what is 4 things that interfere with our biology

1. physical disabilities & injuries
2. aging
3. disease, infections, health issues
4. substance use & abuse - chemicals

7

what are the four body structures used in verbal communication

eyes
ears
mouth
brain (CNS)

8

what are the four info inputs for the eyes

-body language
-facial expression
-reading words
-images

9

what are our psychological processes affected by? (6)

1. experiences in the world
2. current health-tired, stress, sick
3. personality- Myers briggs, pessimist/optimist
4. psychological health-mental health, trauma, crisis
5. substances- chemicals (legal or illegal)
6. body chemicals- hormones, salt insulin

10

what is the sociology of it all?

- social context we live in
-social experiences, our culture, spirituality
-created by family, friend, school, church
-influences by media
-professional affiliations and work\
-influences our attitudes and beliefs about the world

11

what is social power

who is saying what or who you are communicating to- that power differential

12

what are the two types of social power

formal
informal

13

what are three other social influences

1. time- past, present and future
2. mode- phone, texting, in-person
3. who we are with when communicating -friends, family, teachers

14

what is the goal of communicating?

has a profound impact

15

what are 6 goals we communicate?

1. to create common understanding
2. to share info
3. to express empathy and care
4. to convince another or win an argument
5. to influence or persuade
6. to solve a problem

16

having different goals may=_____

problems

17

what are 7 modes of communication?

1. person to person- talking
2. meetings- in person, telephone, video
3. paper-stickers, memos, letter, fax, mail
4. internet- e-mail, skype, social media
5. phones- voice mail
6. mobile phones- talking, text, email, social media
7. hand writing- pen paper (letter)

18

what is the mode of communication influenced by? (3)

-goal you want to achieve in communicating
- comfort or preference style
- skills

19

what are 5 tips of communication

1. important to consider the goal of communicating and whether both have the same one
2. communicating is very hard work
3. communicating takes patience
4. it always involves interpretation
5. listening to understand is harder than speaking to be understood

20

what is the percentage for communication in each of the following categories
1. what you say (words)
2. how you look (body language)
3. how you sound (tone of voice)

words- 7%
BL- 55%
Tone- 38%

21

listening involves the skills/process of (5)

hearing-ears, eyes
grasping
interpreting
responding to -verbal & non-verbal
the senders message

22

what are the three levels of listening

1. superficial
2. obvious
3. insight

23

what is the superficial level of listening

non-listening
-blank face, fading out, staring
-saying "i see, uh huh, sure"
-nodding looking at watch
-thing about other things

24

what is obvious level of listening

listening for rejection
-seems like listening
-process information to respond
-formulate thoughts before finished
-reject that work work, but, can't"
-sometimes talk over-debate

25

what is insight level of listening

listening for understanding
-seek to understand the other
-seek deeper meaning
-active listening using-empathy, questions, re frame, summarizing
-"it sounds like or i hear you say"

26

what is the listening gap

lack of upward communication

27

what is non verbal communication?

message transmitted through action or behavior
example: emotions

28

what are the 7 types of non-verbal communication

1 facial expression
2. gestures
3. paralingusitics -voice
4. body language & posture
5. eye contact/glaze
6. haptics-touch
7. appearance-person or space

29

we are often _____ or under-aware of our non-verbal communication

unaware
under aware

30

with respect to verbal messages, non-verbal messages can: (5)

1. repeat
2. contradict
3. compliment -add to
4. substitute -replace
5. accent-underlie or emphasize

31

____ is one of the key to communicate

good questions

32

what are i centered questions(5)

-gather info or data
-solicit opinions
- investigate
-challenge
-demand action

33

what are you centered questions (5)

- stimulate learning
- express empathy
- provoke thought
- empower action
- engage people

34

what are closed questions (3)

- require short, factual concept answers
-often yes or no
- seeks understanding or basic information
example: did you enjoy your summer?

35

what are open questions (3)

-what, how , why
-seeks knowledge, ideas, opinions, feelings
-opens, explores, looks for detail
example: what did you do this summer?

36

why use why questions? (2)

-defensive
-close down conversation

37

what are the 5 ways we can use silence to positively strengthen communication?

1. to pause- to think & reflect
2. to support- when dealing with difficult issue
3. to show respect- wait till other is finished
4. to slow down the pace and intensity
5. to control one self and emotions

38

what are the 4 negative ways to use silence

1. to shut down the communication
2. to ice out- bully or harass another
3. to ignore
4. to avoid responsibility

39

what does SET principle stand for?

support
empathy
truth

40

what is support in the SET principle (3) example questions

- it is no fun having to go to bed when you don't want to
-the exam was really hard
-recovery from a stroke can be a long and difficult journey

41

what is 3 examples of empathy in the SET principle

-i can see that you're having so much fun- you love to play
-I know you are angry that you did not do as well as you wanted
-It sounds like you're feeling really frustrated and discouraged

42

what are three examples of the truth in the SET principle

-the problem is, you have to get up early tomorrow and if you don't get enough sleep you''ll feel crabby and sick
-the truth is you missed a lot of classes and didn't study that hard
-it's really common to feel that way, but you've been making steady progress and I expect that will continue if you keep at it

43

what is assertiveness? (7)

1. standind up for yourself without putting others sown
2. state what you want and why
3. straightforward and honest
4. clear about your rights & responsibilities
5. have control over emotions- anger
6. have empathy & compassion for other
7. I win and you win

44

what is assertiveness (shark) (2)

- I am right, power-over, dominance
- I win you lose

45

what is passive (turtle, teddy) (2)

-give-in, give up, silent, I lose
- tend to devalue self & needs

46

what is passive-aggressive (tark or snake) (2)

-passive first then aggressive later
-think- get even

47

what are 6 assertive techniques?

1. think win-win (interest focused)
2. SET principle
3. broken record - repeat request
4. fogging - accept part of what other is saying' agree with part but then challenge other area (fox style-compromise)
5. asking for more information - questions
6. use I statements

48

what are 3 reasons we are often uncomfortable with conflict

-seen as bad or negative thing
-had bad experiences with conflict
- many simply do not like conflict (turtle and bears)

49

what is a turtle?

withdraw, avoid, takes energy to engage in conflict, appear passive or shy, prefer things go away, dont care if get own way, value peace

50

what is a teddy bear

friend, helpful, want to get along, focus on relationships, can be assertive but will defer to keep the relationship, value harmony

51

what is a fox

compromise, sly, may stay on the fringe, work towards agreement, will give in to attain compromise, want everyone to get a little bit, value equality/fairness

52

what is a owl

confront, believe in compromise, okay with conflict especially if it means thing will be better in the end of it all, value problem solving and outcome

53

what is a shark

aggress, move boldly into conflict, get energy from the fight, its not personal, okay with power, value winning

54

what are the 5 things to do before resolving conflict

1. create the space to think
2. decide what are you going to do (keep it to yourself, to consult with appropriate person or to approach person involved)
3. if don't deal with it- let it go!
4. if dealing with it- approach person directly & use steps to work it out
5. if can't resolve - go to supervisor or person in power, together or at least with the knowledge of the other

55

what is position?

what someone wants
-it represents their solution or perspective
-being positional leads to rigid, argumentative or defensive behaviors

56

what is an interest?

underlying concern or need driving the position - the why
- interests represent deeper motives and can provide more options for resolution

57

what are the 8 steps to work it out?

1. meet in safe, private space
2. each state position /interest
3. listen to understand-level 3
4. find common understanding - ask questions
5. move to interest -reconcile -define problem
6. generate solutions
7. agree upon solution to try -implement
8. evaluate -set time to review

58

what are 6 conflict considerations?

- know what you really want - what is your interest
-what is your attitude? -mental check
- breath and relax- body check
- manage your emotions- feeling check
- manage verbal and non-verbal communication
- don't engage passive-aggressive behavior (agree and them screw you)

59

what is Gary Wills leadership?

- a leader
- some followers
- a goal that the leader and followers share

60

what is Kouze & posner (1995) leadership

- the art of mobilizing others to want to struggle for shared aspirations

61

what did peter urs Bender suggests: (4)

- leadership is about pushing yourself not others
-the innerness of leadership
-you pull others along- you nudge, encourage, suggest, listen & empathize
- string metaphor

62

the nature of leadership draft ( wheel diagram, 6)

influence
intention
personal responsibility & integrity
change
shared purpose
followers

63

what are the 5 fundamental practices?

1. inspire shared vision
2. challenge the process
3. enable others to act
4 model the way
5. encourage the heart

64

what is a inspired shared vision (4)

- believe they can make a difference
- envision a future of what can be
- enlist others in the dream
-breath life into the shared vision

65

what is challenge the process (4)

-seek out change
- innovation
- experiment and take risks
- learn from mistakes and failures

66

what is enable others to act (5)

- foster collaboration and build teams
-actively involve others
- create an atmosphere of trust and dignity
-share information and provide choice
-empower others

67

what is model the way (3)

- set and role model standards of excellence
-achieve small wins
- create opportunity for victory

68

what is encourage the heart (4)

- recognize the contributions of others
-celebrate accomplishments
- share in the rewards
- make everyone feel good

69

what are the 6 leadership theories

1. great person theory
2. trait theories
3. behavior theories
4. contingency theories
5. influence theories- process of influence
6. relational theories- interaction between leader and followers

70

what are two leadership camps

individual level (university)
situation level (contingency)

71

what is individual level (2)

-trait - who the leader is, there personality
behavioral- how the leader act/behaves

72

what is situation level (3)

-leader- style, traits, behavior, position
-followers-needs, maturity, training, cohesion
- situation - task, structure, environment

73

what is trait approach? (1-5)

esstential traits-according to draft
-optimism-positive outlook
-self confidence- skills, decisions, ideas
-honesty - truthfulness
-integrity- whole, congruent presentation
-drive- motivation & effort

74

what is behavior approach? (2-2,1)

1. leadership continuum
-autocratic - centralize authority
- democratic- delegates and shares authority
2. Job centered vs, employee centered
- Blake & mouton

75

what is the blake and mouton grid?

concern for people, concern for production
1. country club
2. team
3. authority compliance
4. impoverished

76

what is contingency approach? (3)

universal
- trait & behavioral-> outcome

contingency
- leader + followers + situation ->outcome

a comparison of universal and contingency approaches

77

what is situational theory - hersey & blanchard (4)

-based upon followers needs in terms of leadership direction and leadership support
-task behavior (how much guidance or direction needed?)
-relationship behavior (how much support is needed)
-continuum (telling, selling, participating, delegating)

78

situational leadership square

supportive behavior
directive behavior
1. supporting
2. coaching
3. directing
4. empowering

79

what are the three key ideas of leadership? SL

leader
followers
situation variables

80

what is a leader- SL

traits- who are you
behavior - what actions do you take

81

what is followers SL

needs, willingness and capacities

82

what is situation variables SL

-positions and power of people
-task characteristics
-organizational characteristics

83

what is your personality type?

ISTJ

84

what is sensing? (4)
and 5 characteristics

-here and now
-focus on "what is"
-senses
-clear data

-mentally live in the present
- use common sense
-practical sol'n are instinctual
-work from past experience
-like clear and concrete facts

85

what is intuition (4) and 4 characteristics

-interpretation
-focus on "what may be"
-abstract concepts
-patterns and contexts

-mentally live in the future and possibility
- using imagination- new possibilities
-emphasize patterns, contexts & connections
-comfortable with fuzzy & ambiguous data

86

what is thinking (3) and 4 characteristics

-objective
-based on facts & data
-value logic & consistency

-instinct to facts and logic in decisions
-notice tasks & work to be done
-able to provide objective critical analysis
-accept conflict as natural and normal part of relationships

87

what is feeling (3) and 4 characteristics

-more subjective
-based on relationships
-valued harmony

-instinct to use personal feelings and impact on people in decisions
-notice people's needs and reactions
-seek consensus & popular opinion
-unsettled by conflict & hate disharmony

88

what is extroversion (3) and four characteristics

-from outside of self
-by being with others
-prefer interacting with many

-act first- think later
-feel deprived when cut off from outside work interaction
-motivated by outside world and being with people
-enjoy wide variety and change in people relationships

89

what is introversion 3 and 3 characteristics

-from within self
-by being alone or with few
-prefer small intimate group

-think first - act later require private time to recharge
- motivated internally
-prefer one to one communication and relationships

90

what is judging (4) and 4 characteristics

-prefer to bring order
-keep organize
-plan ahead
-like structure and schedules

-plan in detail before moving into action
-focus on task-related action
-work best, less stress when are ahead of deadlines
-use targets, dates and routines to manage life

91

what is perceiving (4) and 4 characteristics

-prefer to experience
-keep flexible and open
-plan on the go
-like possibility

-comfortable moving into action before have a plan
-like to multitask, variety, mix work and play
-tolerate of time pressure-can work close to deadlines
-avoid commitments when interfere with freedom and variety

92

what are the two mental orientation personality spectrums

extroversion - introversion
judging -perceiving

93

what are the two mental process personality spectrums

sensing-intuition
thinking-feeling

94

what is sensing intuition spectrum considered?

information

95

what is the thinking feeling spectrum considered?

decisions

96

what is the extroversion introversion spectrum considers?

favorite world

97

what is the judging perceiving spectrum considered?

structure

98

what are the 5 big personality traits?

1. extroversion -outgoing
2. openness to experience
3. agreeableness (likableness)
4. emotional stability (stable vs labile)
5. conscientiousness (responsibility, discipline)

99

what is locus of control (2) -personality traits

-whether a person assigns responsibility for what happens to her/him from within self or outside forces -internal vs external

100

what is authoritarianism (2) - personality traits

-power differences should exist-authority
- can be less or more authoritarian

101

what are the 3 characteristics of a fundamental belief

-is important
-is stable over time
-impacts people's attitudes and behaviors

102

values & beliefs (4)

-fundamental belief
- impacts a leaders perceptions, behavior and relationships
-end values- goals that are worthy to pursue
-instrumental values- types of behavior worthy of engaging in

103

end value vs instrumental (action) value

end value:
debt free, good health, good job..

behavior action:
self control, responsibility, honesty

104

what is the X theory - how beliefs affect leadership (5)

- dislike & avoid work
- need to coerce, control, direct, threat
-people avoid responsibility
-little ambition
-want security

105

what is the Y theory - how beliefs affect leadership (5)

- work is natural -like it
-can be self-directed
-we seek responsibility
-imagination, creative and intuitive
-we only partially utilize the potential of people

106

what is emotional intelligence? (3)

-form of intelligence relating to the emotional part of life
-ability to perceive, identify, understand and successfully manage the emotions of self and others
-being emotionally intelligent means we can effectively mange ourselves and others

107

the brain - 3 main systems

1. cerebellum (reptilian)
2. limbic system (mammal)
3. neocortex (human) (rational brain)

108

what is the amygdala

emotional brain

109

if there is a perceived threat ___ with override system

amygdala
fight or flight

110

what is the amygdala override also considered

amygdala hijack
fight or flight response

111

can you out think the amygdala hijack?

no
-blood pressure and heart rate increase
-pushes blood to arms and legs -fight or flight

112

what percent of think function is reduced during a amygdala hijack?

75%

feels like 20-30 IQ points

113

how long does the hijack affect the brain?

lasts 18 mins
takes 3-4 hours to clear

114

is there different severities of hijacks/

yes
mini or major hijacks

115

what is the law of hardwiring? (emotions)

we feel befiore we think

emotions before thought

therefore you need to manage emotional responses because everything our amygdala senses as a threat is real

116

what is a trigger for a hijack? (4)

-anything that causes us to feel threatened whether it is real or not
-FEAR-false evidence that appears real
- we have emotional memories- good & bad that can anchor us
-negative anchors - triggers

117

what does FEAR stand for?

false
evidence that
appears
real

118

what do smart people do stupid or outrageous things? (6)

-negative anchors
-emotional system overrides the thinking system
-fight, flight or freeze

-inability to manage emotions
-inability to manage change-threat
-inability to manage relationships

119

what are four capacities?

1. self awareness
2. self-management/regulate
3. social awareness
4. relationship management

120

what is self awareness?

ability to recognize and understand your emotions and how they affect your work and life

121

what is self-management/regulate?

ability to control disruptive or harmful emotions

122

what is social awareness

ability to understand and empathize with others

123

what is relationship management ?

ability to connect with others and build positive relationships

124

what is the EI framework


SELF-AWARENESS
Emotional self-awareness
Accurate self-assessment
Self-confidence
SOCIAL AWARNESS
Empathy
Organization awareness
Service orientation
Value and leverage diversity
Political awareness
SELF-MANANGEMENT
Emotional self-control
Trustworthiness
Conscientious
Adaptability
Optimism
Achievement orientation
Initiative
RELATIONSHIP MANAGEMENT
Support development of others
Positive influence
Communication
Conflict management
Team capabilities
Collaborative / Cooperative
Leadership – inspiring

**

125

what are 6 keys to individual success?

-stop-recognize
- take time- 18 mins 3-4 hours
-breath -oxygenate
-think good feelings
-seek out dis confirming information
-exercise

126

what are 6 keys to team success?

-self awareness - the shadow the light
-ability to empathize with others
-skills and capacity to navigate conflict
-ability to sensitively air grievances
-ability to explore the negative anchors
-ability to seek out feedback and new info

127

what is reflections? (4)

the active process of:
-witnessing one's experience in the world
-in order to take a closer, critical and deeper look at the experience
-learning through experience
-before, during or after the experience

128

what are 6 dictionary definitions to reflect?

-to show an image of
-to reproduce to the eye or the mind
-to credit or discredit
-to meditate on
-to think about
-to consider

129

what are the 5 levels of reflection?

1. the experience
2. our perceptions of the experience
3. the assumptions framing our perceptions
4. the social and psychological sources of our assumptions
5. what we don't know and which sits outside our consciousness

130

what is the lens?

the framework and assumptions you reflect through

131

what is the experience

what you reflect upon

132

what are the three things to consider when you reflect

1. you
2. lens
3. experience

133

" you and I do not see thing as they. we see thing we ___ are"

we

134

how reflection works in you (3)

-when you reflect
-what is known and unknown
-but, what we know is reflected in what we do

135

what is the johari window?

four square: known to self, unknown to self, known to others, unknown to others

136

what is an activity for johari window?

two truths and a lie

137

reflection and action (talk vs walk) what are the theories to explain both(2)

espoused theories (talk)
Theories-in-action (walk)

138

what is the espoused theories (talk)(3)

-what we claim we use in practice
-your philosophy or theoretical framework
-the best practice

139

what is the theories-in-action (walk)(3)

-what is revealed in our actions
-what we actually do in our programs and practices
-what other observe

140

what is in reflection? (4)

-interactive
-online
-in the zone of time where a change in action can make a difference
-immediate appreciation of one's actions

141

what is on reflection? (3)

-proactive and reactive
-off line
-before or after action takes place

142

what is the power of reflective practice? (2)

-integrates our knowing and doing
-so that our knowing informs our doing and our doing inform our knowing

143

what are three thoughts about reflection

1. quality of the reflection depends
2. getting stuck
3. must not continuing to see our knowing separate from our doing

144

what are two quality of the reflection depends on..

-ability to look at self, ask questions, listen, think
-how clean is your lens/mirror

145

what does getting stuck in regards to reflection mean? (3)

-analysis paralysis -"navel gazing"
-overwhelmed by self doubt "lost"
-defending "but, I am not incompetent and unaware"

146

what are 6 reflection tips?

-takes time, energy, courage and practice
-requires mental & emotional dexterity
-insatiable curiosity about you, the world, and the relationship between the two
-rigorous & disturbing questions
-seek out negative & dis-confirming info
-mentor- seek and you will find

147

what does reflection matter? (2)

improve communication skills
improve leadership capacity

148

what is 3 ways to improve communication skills?

-bio-psycho-social triad
-comfort with conflict and assertiveness
-improving capacity to listening

149

what is 3 ways to improve leadership capacity?

-self awareness & leadership style
-strengthening relationships
-improving emotional intelligence

150

what are the 7 types of power

1. physical power
2. economic power
3. spiritual power
4. emotional power
5. military power
6. leadership power
7. other..

151

what is power? (2)

-the ability or potential ability of one person to influence or gain compliance of another person
-it is also the ability to resist being influenced or controlled

152

what is dependency (3)

-dependency is relate to control of resources
-more control=more power
-less control=less power

153

what are two types of power? (Bass, 1960) (2)

position power
personal power

154

what is position power? (3)

- from position in hierarchy, formal authority
- the boss, supervisor, team leader
-too much-leads to corruption

155

what is personal power(3)

-from one's relationships with others
-capacity to like, care, give affection, empathy
-too much - poor boundaries, narcissistic

156

what are 5 bases of power? (French & Raven)

hard power
1. legitimate power
2. reward
3. coercive

soft power
4. expert
5. referent

157

what is hard power (3)

-legitimate-formal position
-reward-withhold or give rewards
-coercive-punish

158

what is soft power (2)

-expert-knowledge, experience, skills
-referent- personal characteristics

159

what is power (starhawk) (3)

-power-over
-power-with
-power-within

160

what is power-over?

by domination or force

161

what is power with

sharing of power cooperatively

162

what is power within

our centeredness principles, integrity, honor

163

what is influence? (2)

-power is the ability to influence
-influence is the capacity to change a person's thinking, feelings, values and behaviors

164

what is 7 whats to improve influence?

- use logical/rational persuasion
- be likable- relationships
-rely on rule of reciprocity
-develop allies
-ask for what you want
-remember the idea of dependency
-extend position power with personal power

165

who can you influence? (4)

- superiors
-others outside the organization
-peers or colleagues
-subordinates/ followers

166

what are the three kinda of influential leadership?

-transformational
-charismatic
-coalitional

167

what is transformational (4)

bring about change in followers & organization
-followers to leaders
-build self-esteem & self actualization
-focus on the good of the group
-vision of the future

168

what is charismatic? (2)

inspire & motivate others
-can be both good and bad
-sell a vision

169

what is colaitional ? (2)

developing allies and building coalitions
-build relationships
-break down silos and barriers

170

what are 5 potential responses to power?

-compliance
-blind commitment-without thinking
-reflective commitment-thoughtful
-over resistance-rebellion
-covert resistance-underground

171

what are the 7 dark sides of power in leadership

-lose touch with reality
-achieve some values at the expense of other
-for personal gain
-control information flow
-value results over method
-encourage "group think"
exploit others

172

powers twin is..

responsibility

173

what are the two big mistakes with power

-abusing your power
-abdicating you power

174

what is a servant leader?

is a servant first

175

what is courage? (2)

-the ability to step forward into fear
-the act despite fear

176

what gets in the way of being courageous? (6)

-whistle blowing
-reporting to..
-voicing an unpopular opinion
-stop bullying
-standing up to peer pressure
-confronting another person

177

what does courage mean? (6)

-pushing beyond your comfort zone
-expressing nonconformity
-saying what you think
-accepting responsibility
-asking for what you need
-fighting for what you beleive

178

can find courage through..(5)

-figuring out what is "right"
-anchoring to a vision
-drawing strength from others
-accepting and welcoming failure
-using your frustration and anger positively as strength

179

what is servant leadership (4)

- a long-term, transformational approach to life and work
-a way of being that has the potential to create positive change throughout our society
-a deeper and better way to lead, but it is never easy
-a way of leading that takes courage

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what are four pillars of servant leadership

-put service before self-interest
-listen first to affirm others
-listen first to affirm others
-inspire trust by being trustworthy
-nourish others and help them grow

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what are the ten principles characeristics?

1. self awareness
2. listening
3. empathy
4. healing & growth
5. foresight
6. conceptualization
7. persuasion
8. stewardship
9. commitment to growth
10. building community

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what is self awareness?

knowing yourself and commitment to learn more- MBT, values, EI & reflective practice

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what is listening?

difficult, challenge what interferes, seek first to understand, use of questions, empathy silence

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what is empathy?

connection to feelings, genuine presence & understanding

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what is healing and growth?

enable others to act. encourage the heart, reflection

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what is foresight?

vision, forward thinking, planning, understanding power, anticipate consequences

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what is conceptualization

see the big picture, inspire shared vision, see patterns and possibility

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what is persuasion

gently influencing, use power, charisma, invite reflection, share knowledge and experience

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what is stewardship?

holding things in trust for others care of things

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what is commitment to growth of others

bring out best, enable to act, others become servant leaders or followers

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what is building community?

creating a space for other, team, connected relationships, group vision & direction, transformational leadership

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what are the 6 key points of follwership?

-without followers there are no leaders
-we are all followers sometimes
-organizing human effort - hierarchy- always have followers
-leader-follower relationship -reciprocal, given and take
-many of the qualities of good followers are the same as good leaders
-only together can they achieve the vision or goal

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what are 4 desirable leader traits from the followers perspective

-honest
-forward-thinking
-inspiring
-competent

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what are 4 desirable follower traits from leaders perspective

-honest
-cooperative
-dependable
-competent

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what were the four main categories that followers wanted for leaders and fellow follwers?

-desirable leader
-desirable followers
-vision &motivation
-team work

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what type of power do followers have?

personal power
less positional

soft power (expert, referent)

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what are 5 reasons people follow?

-fear (of retribution or consequences)
-blind hope(can be desperate)
-faith in leader (the person)
-intellectual agreement
-the vision

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what are 5 characteristics that make for effective followers?

-assume responsibility
-serve leader and other followers
-challenge
-participate in transformation and change
-leave when necessary

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what are the 4 types of followers

alienated
conformist
passive
effective/exemplary

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what is an alienated follower?

Mavericks, healthy skeptics, capable but cynical

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what is a conformist follower?

yes people, will work heard at the work; follow direction

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what is a passive follower?

rely on leaders to think for them, require Constance direction

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what is a effective/exemplary follower?

independent, innovative and will ask questions; work well with others

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what is 4 strategies to help mange your boss?

-be a resource
-build relationship
-help the leader be a good leader
-view the leader realistically

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transformational leaderships focus on 5 fundamental leadership

-model the way
-inspire shared vision
-challenge the process
-enable others to act
-encourage the heart

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what is ethics?

standard of behavior and practice that tell su how we ought to act in certain situations. What is the right thing to do?

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ethics is based on?

fairness

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what does practicing ethically mean?(3)

-standing for something when everyone wants to stand for everything or nothing
-operating with courage and clarity
-using reflective, values and practices you bring to bear on the decision

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ethics helps you deal with issues related to (5)

-managing your power
-maintaining confidentiality & privacy
-setting appropriate boundaries
-promoting justice & fairness
-practicing competently

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what is the code of ethics?

a set of board-based statement centered around three keep principles
1. equity & justice
2. respect for people
3. personal and professional responsibility

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what are the three principles the code of ethics is based off of?

1. equity & justice
2. respect for people
3. personal and professional responsibility

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what is the code of conduct?

identifies a number of specific ethical issues likely to emerge in a practice setting relating to these three principles and provides further guidance. it does not and cannot cover every possible situation

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what is a vision?

a mental picture of what tomorrow could look like

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vision does? (4)

-links present to future
-provides energy & commitment
-gives meaning to what doing
-set standards of excellence & integrity

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vision creates ..

meaning

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what is the foundation to vision?

values
-a value
-end values
-instrumental values