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1

what five characteristics of bureaucracies

1. high degree of specialization
2. hierarchical authority structure with specified areas of command and responsibility
3. impersonal relationships between members
4. recruitment of members on the basis of ability
5. differentiation of personal and official resources

2

what is a high degree of specialization

one of five characteristic of bureaucracies

3

what is the hierarchical authority structure with specified areas of command and responsibility?

one of the five characteristics of bureaucracies

4

what is the impersonal relationships between members

one of the five characteristics of bureaucracies

5

what is the recruitment of members on the basis of abilities

one of the five characteristic of bureaucracies

6

what is differentiation of personal and official resources.

one of the five characteristic of bureaucracies

7

what are the five characteristic of professionals?

1. use of professional organization as a major reference
2. a belief in the service to the public
3. a sense of calling to the field
4. professional autonomy
5. specialized knowledge base

8

what is use of professional organization as a major reference part of?

one of the five characteristics of professionals

9

what is a belief in the service to the public

one of the five characteristic of professionals

10

what is a sense of calling to the field

one of the five characteristic of professionals

11

what is a professional autonomy?

one of the five characteristics of professionals

12

what is specialized knowledge base

one of the five characteristics of professionals

13

who came up the with characteristics of both bureaucracies and professionals?

Richard Hall

14

issues for professionals in organization

1. functional rationality
2. substantive rationality

15

what are functional rationality and substantive rationality classified as

issues for professionals organization

16

what is functional rationality

the professional to hired to do tasks that are assigned by the agency. the knowledge and skills sought from professionals are narrowly defined to accommodate the tasks required

17

what is: the professional hired to do tasks that are assigned by the agency. the knowledge and skills sought from professionals are narrowly defined to accommodate the tasks required?

functional rationality[ issue for professional organization]

18

what is substantive rationality

the professional on the basis of knowledge and experience, determines the tasks to be performed with clients as well as other tasks that must be accomplished through referrals

19

what is: the professional on the basis of knowledge and experience, determines the tasks to be performed with clients as well as other tasks that must be accomplished through referrals

substantive rationality [issues for professional organization ]

20

what is a natural helper?

generally a friend, not trained, unpaid, immediately available, no time limit, subjective views, interacts on equal basis, informal, independent, reciprocal relationship, familiar with individual, limit on the help they can offer, has common life experiences

21

what kind of helper is this: generally a friend, not trained, unpaid, interact on equal basis, subjective view, common experiences, familiar with individual, no time limit, help limited, reciprocal relationship, immediately available, informal, independent

a natural helper

22

what is a professional helper?

stranger, formal, agency, paid, trained, non-reciprocal relationship, limited time, assessment skills, interacts on unequal basis, limited availability, help limited by agency, often different experiences, objective view

23

what kind of helper is this: stranger, agency paid, trained, non-reciprocal relationship limited time, assessment skill, interacts on unequal basis, limited availability, help limited by agency, often different experiences, objective view

professional helper

24

who established 'attributes of a profession'?

Greenwood

25

what are the 5 major attributes by greenwood

1. systematic body of knowledge
2. professional authority
3. sanction of community
4. regulative code of ethics
5. professional culture

26

what is systematic body of knowledge

'a body of theory'- professionals skills flow from and are supported by a fund of knowledge, organized into an internally consistent system

27

what is: 'a body of theory' professional skills that flow from and re supported by a fund of knowledge, organized into an internally consistent system

a systematic body of knowledge [one of the five major attributes]

28

what is professional authority

unlike customer is always right; the professional dictates what is good or bad, they have extensive education, clients faith, functional specificity

29

what is: unlike customer is always right; the professional dictates what is good or bad, extensive education, clients faith and functional specificity

professional authority[ one of the major attributes]

30

what is clients faith?

that the professional will meet the clients needs