Merchandising Comprehensive Exam Flashcards Preview

MOR 260: National Board Exam Review > Merchandising Comprehensive Exam > Flashcards

Flashcards in Merchandising Comprehensive Exam Deck (83):
1

Any wood light in texture, non-resistant, and easily worked, or wood of a coniferous tree

Softwood

2

A pricing procedure which places a separate price on casket and a separate price on service fee is called

Bi-unit

3

If total overhead for the funeral home was $65,000 for a fiscal period, and the firm did 100 services, what would the average overhead per service be?

$650

4

All of the following are methods of closure for the burial vaults except:

* Double seal
* Air seal
* Top seal
* Dome

Dome

5

The throw or overthrow is the piece of interior material which is placed on the foot panel and divides which two sections of the casket:

The foot from the head

6

An older term indicating a wedge-shaped burial case, usually eight-sided, and broader at the shoulder than at the head or foot

Coffin

7

A pricing procedure which creates a total price for service and casket is called:

Unit

8

One of the following is a disadvantage of itemized pricing:

* A thorough discussion of all items of service and merchandise
* A clearer understanding on the part of the client of items of service and merchandise
* Possible elimination of certain items of service resulting in loss of overhead recovery
* All of the above
* None of the above

Possible elimination of certain items of service resulting in loss of overhead recovery

9

A source of income in the funeral business:

Non-formula

10

This shell is one in which the corners are actually flat, an eight-sided shell:

Octagon

11

Extra sizes of caskets increase for each extra width by:

2 inches

12

A wood state casket labeled 6/6XXX would measure in length, 6 feet, 6 inches and in width

28 inches

13

The reasons usually given by those who call a certain funeral home are:

* Funeral home previously served the client
* Personal acquaintance with members of the funeral home
* Professional, social, civic, and religious affiliations
* Pre-arrangement agreement with the funeral home before need

14

Placing the responsibility of purchasing funeral merchandise on one individual does what?

Eliminates duplication of purchases

15

This shell is one in which the width of the casket is narrower at the bottom than at the top:

Flaring square

16

The conversation with the family immediately before entering the selection room so as to learn their desires, anticipate their needs, and acquaint them with your practices:

Pre-selling

17

Methods of figuring a formula price are:

* Functional
* Itemization
* Unit
* Bi-unit

18

The base molding is a part of a casket:

Shell

19

A non-movable handle that extends all the way around the casket is called a:

Stationary bar handle

20

A commercial form of iron containing carbon and one or more of the alloys of chromium, molybdenum, or tungsten

Steel

21

A casket which has sides that are vertical, or at right angles to the bottom is called:

State casket

22

The term applied to caskets, clothing and saleable items displayed by the funeral director:

Merchandising

23

A pricing procedure which places a price on each and every item of service and merchandise is called:

Itemization

24

That number which occurs most frequently:

Mode

25

Examples of materials used on the interior of caskets are all of the following except:

* Mohair
* Satin
* Velvet
* Silk
* All of the above

Mohair

26

Any metal formed from iron (steel or stainless steel)

Ferrous

27

A specific method of placing two or three caskets together, each having the same price:

Group pricing

28

A grouping of three or four caskets itemized to educate the selecting party in the construction of the casket itself:

Demonstration group

29

The difference between a burial vault and a grave liner is:

Burial vaults seal

30

Hermetic means:

* Air tight
* Water tight

31

Extra sizes of caskets increase for each extra length by:

3 inches

32

Derived from the French word "casset" meaning a chest for valuable objects

Casket

33

Which of these is not a basic type of grave liner:

* Dome or bell
* Grave box
* Ziegler case
* Sectional or concrete sectional

Ziegler case

34

The acts immediately after the selection to confirm the judgment of the buyer, under the circumstances, he has made the best selection:

Post selling

35

All of the following are examples of hardwood except:

* Plywood
* Poplar
* Cherry
* Mahogany

Plywood

36

An example of a softwood is:

Pine

37

The largest overhead item:

Personnel

38

An example of a formula service would be:

Predetermined price

39

The price of the funeral is based on:

* Business ethics
* Human need
* Overhead
* Competition

40

Whenever it becomes necessary to collect a delinquent account, a friendly reminder often provides which result:

Immediate

41

Full couch is one in which the lid is raised how much:

The entire lid

42

The crown and ogee are part of the casket:

Shell

43

An advantage of bi-unit pricing method:

Places realistic value on the casket

44

All of the following materials can be used on the exterior of the casket except:

* Velour
* Silk
* Brocade
* Mohair

Silk

45

The focal point of the interior portion of the casket is the:

Interior head panel

46

The part of a handle the pallbearer grasps to lift is called:

Bar

47

A burial vault which is closed by placing the dome over the base is called a(an):

Air seal

48

Handles are often referred to as:

Hardware

49

The part of the handle which is attached to the casket is the:

Lug

50

The merits of caskets are classified primarily by:

* Appearance
* Resistance of the material when buried in the earth
* Amount and kind of material contained

51

A method of pricing which places a price on three separate items of service such as casket, facilities, and automobiles is called:

Functional

52

Any handle that extends the length of the side of the casket is referred to as:

Extension handle

53

Commonly used ounces in copper caskets are 32 and

48 ounces

54

The middle number when the numbers are arranged in their increasing value:

Median

55

Any pricing method would be based on:

* Average overhead per adult formula service
* Wholesale casket cost
* Mark-up on wholesale casket cost

56

Total sum of operational costs:

Overhead

57

The metal or concrete enclosure designed to protect the casket is called:

Vault

58

The method whereby the selection of the casket is made with the funeral director present:

Direct selling

59

A malleable, ductile, metallic element having a characteristic reddish brown color:

Copper

60

This type of casket is utilized for most non-sealer types of caskets:

20 gauge

61

Selling price less the sum of cost of operation and the cost of merchandise:

Net profit

62

The metal used in the shell of a 20 gauge steel casket would be:

1/20 inch thick

63

The length of a standard adult metal casket is:

6/6

64

The amount added to the cost of an article to determine the selling price of that article:

Mark-up

65

The increment between the casket prices when arranged in order of their increasing value:

Price progression

66

The sum of a group of figures divided by the number of items:

Mean

67

A quartile means simply:

1/4

68

The length of a standard adult wood casket is:

6/3

69

The amount of illumination produced by the source of one candle at a distance of one foot

Foot candle

70

The business of buying and selling:

Merchandising

71

If a casket cost $200 wholesale and sold for $1000, and the average overhead per funeral was $500, what would the net profit be:

$300

72

Sum of a group of figures divided by the number of units:

Average

73

What is the simplest pricing method:

Unit

74

A gasket sealed container which can be used as an insert into a casket or a separate shipping container:

Ziegler case

75

Half couch opening of a casket refers to being able to view which part of the deceased:

The upper portion of the body

76

The excess of selling price over cost of merchandise:

Gross profit

77

If a funeral home had an average overhead of $650, and the wholesale cost of the casket was $100, and the funeral director marked his casket up 100%, what would the unit price be:

$850

78

The method whereby the selection of the casket is made without the funeral director present:

Indirect selling

79

The advantage of itemized pricing to the funeral home is:

Increased gross profit due to placement of a profit on each item

80

If a casket cost $100 wholesale, and the funeral home's fixed multiple was 5, what would the selling price of that casket be:

$500

81

A non-formula sale is one in which it is actually less than a complete funeral. An example is:

Graveside service

82

A metal alloy consisting of 90% copper with tin and sometimes zinc comprising the other 10%

Bronze

83

The higher the ounces per square foot, the ____ the metal

Thicker

Decks in MOR 260: National Board Exam Review Class (42):