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MOR 260: National Board Exam Review > Merchandising Comprehensive Exam > Flashcards

Merchandising Comprehensive Exam Flashcards

1
Q

Any wood light in texture, non-resistant, and easily worked, or wood of a coniferous tree

A

Softwood

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2
Q

A pricing procedure which places a separate price on casket and a separate price on service fee is called

A

Bi-unit

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3
Q

If total overhead for the funeral home was $65,000 for a fiscal period, and the firm did 100 services, what would the average overhead per service be?

A

$650

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4
Q

All of the following are methods of closure for the burial vaults except:

  • Double seal
  • Air seal
  • Top seal
  • Dome
A

Dome

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5
Q

The throw or overthrow is the piece of interior material which is placed on the foot panel and divides which two sections of the casket:

A

The foot from the head

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6
Q

An older term indicating a wedge-shaped burial case, usually eight-sided, and broader at the shoulder than at the head or foot

A

Coffin

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7
Q

A pricing procedure which creates a total price for service and casket is called:

A

Unit

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8
Q

One of the following is a disadvantage of itemized pricing:

  • A thorough discussion of all items of service and merchandise
  • A clearer understanding on the part of the client of items of service and merchandise
  • Possible elimination of certain items of service resulting in loss of overhead recovery
  • All of the above
  • None of the above
A

Possible elimination of certain items of service resulting in loss of overhead recovery

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9
Q

A source of income in the funeral business:

A

Non-formula

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10
Q

This shell is one in which the corners are actually flat, an eight-sided shell:

A

Octagon

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11
Q

Extra sizes of caskets increase for each extra width by:

A

2 inches

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12
Q

A wood state casket labeled 6/6XXX would measure in length, 6 feet, 6 inches and in width

A

28 inches

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13
Q

The reasons usually given by those who call a certain funeral home are:

A
  • Funeral home previously served the client
  • Personal acquaintance with members of the funeral home
  • Professional, social, civic, and religious affiliations
  • Pre-arrangement agreement with the funeral home before need
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14
Q

Placing the responsibility of purchasing funeral merchandise on one individual does what?

A

Eliminates duplication of purchases

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15
Q

This shell is one in which the width of the casket is narrower at the bottom than at the top:

A

Flaring square

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16
Q

The conversation with the family immediately before entering the selection room so as to learn their desires, anticipate their needs, and acquaint them with your practices:

A

Pre-selling

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17
Q

Methods of figuring a formula price are:

A
  • Functional
  • Itemization
  • Unit
  • Bi-unit
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18
Q

The base molding is a part of a casket:

A

Shell

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19
Q

A non-movable handle that extends all the way around the casket is called a:

A

Stationary bar handle

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20
Q

A commercial form of iron containing carbon and one or more of the alloys of chromium, molybdenum, or tungsten

A

Steel

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21
Q

A casket which has sides that are vertical, or at right angles to the bottom is called:

A

State casket

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22
Q

The term applied to caskets, clothing and saleable items displayed by the funeral director:

A

Merchandising

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23
Q

A pricing procedure which places a price on each and every item of service and merchandise is called:

A

Itemization

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24
Q

That number which occurs most frequently:

A

Mode

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25
Q

Examples of materials used on the interior of caskets are all of the following except:

  • Mohair
  • Satin
  • Velvet
  • Silk
  • All of the above
A

Mohair

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26
Q

Any metal formed from iron (steel or stainless steel)

A

Ferrous

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27
Q

A specific method of placing two or three caskets together, each having the same price:

A

Group pricing

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28
Q

A grouping of three or four caskets itemized to educate the selecting party in the construction of the casket itself:

A

Demonstration group

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29
Q

The difference between a burial vault and a grave liner is:

A

Burial vaults seal

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30
Q

Hermetic means:

A
  • Air tight

* Water tight

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31
Q

Extra sizes of caskets increase for each extra length by:

A

3 inches

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32
Q

Derived from the French word “casset” meaning a chest for valuable objects

A

Casket

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33
Q

Which of these is not a basic type of grave liner:

  • Dome or bell
  • Grave box
  • Ziegler case
  • Sectional or concrete sectional
A

Ziegler case

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34
Q

The acts immediately after the selection to confirm the judgment of the buyer, under the circumstances, he has made the best selection:

A

Post selling

35
Q

All of the following are examples of hardwood except:

  • Plywood
  • Poplar
  • Cherry
  • Mahogany
A

Plywood

36
Q

An example of a softwood is:

A

Pine

37
Q

The largest overhead item:

A

Personnel

38
Q

An example of a formula service would be:

A

Predetermined price

39
Q

The price of the funeral is based on:

A
  • Business ethics
  • Human need
  • Overhead
  • Competition
40
Q

Whenever it becomes necessary to collect a delinquent account, a friendly reminder often provides which result:

A

Immediate

41
Q

Full couch is one in which the lid is raised how much:

A

The entire lid

42
Q

The crown and ogee are part of the casket:

A

Shell

43
Q

An advantage of bi-unit pricing method:

A

Places realistic value on the casket

44
Q

All of the following materials can be used on the exterior of the casket except:

  • Velour
  • Silk
  • Brocade
  • Mohair
A

Silk

45
Q

The focal point of the interior portion of the casket is the:

A

Interior head panel

46
Q

The part of a handle the pallbearer grasps to lift is called:

A

Bar

47
Q

A burial vault which is closed by placing the dome over the base is called a(an):

A

Air seal

48
Q

Handles are often referred to as:

A

Hardware

49
Q

The part of the handle which is attached to the casket is the:

A

Lug

50
Q

The merits of caskets are classified primarily by:

A
  • Appearance
  • Resistance of the material when buried in the earth
  • Amount and kind of material contained
51
Q

A method of pricing which places a price on three separate items of service such as casket, facilities, and automobiles is called:

A

Functional

52
Q

Any handle that extends the length of the side of the casket is referred to as:

A

Extension handle

53
Q

Commonly used ounces in copper caskets are 32 and

A

48 ounces

54
Q

The middle number when the numbers are arranged in their increasing value:

A

Median

55
Q

Any pricing method would be based on:

A
  • Average overhead per adult formula service
  • Wholesale casket cost
  • Mark-up on wholesale casket cost
56
Q

Total sum of operational costs:

A

Overhead

57
Q

The metal or concrete enclosure designed to protect the casket is called:

A

Vault

58
Q

The method whereby the selection of the casket is made with the funeral director present:

A

Direct selling

59
Q

A malleable, ductile, metallic element having a characteristic reddish brown color:

A

Copper

60
Q

This type of casket is utilized for most non-sealer types of caskets:

A

20 gauge

61
Q

Selling price less the sum of cost of operation and the cost of merchandise:

A

Net profit

62
Q

The metal used in the shell of a 20 gauge steel casket would be:

A

1/20 inch thick

63
Q

The length of a standard adult metal casket is:

A

6/6

64
Q

The amount added to the cost of an article to determine the selling price of that article:

A

Mark-up

65
Q

The increment between the casket prices when arranged in order of their increasing value:

A

Price progression

66
Q

The sum of a group of figures divided by the number of items:

A

Mean

67
Q

A quartile means simply:

A

1/4

68
Q

The length of a standard adult wood casket is:

A

6/3

69
Q

The amount of illumination produced by the source of one candle at a distance of one foot

A

Foot candle

70
Q

The business of buying and selling:

A

Merchandising

71
Q

If a casket cost $200 wholesale and sold for $1000, and the average overhead per funeral was $500, what would the net profit be:

A

$300

72
Q

Sum of a group of figures divided by the number of units:

A

Average

73
Q

What is the simplest pricing method:

A

Unit

74
Q

A gasket sealed container which can be used as an insert into a casket or a separate shipping container:

A

Ziegler case

75
Q

Half couch opening of a casket refers to being able to view which part of the deceased:

A

The upper portion of the body

76
Q

The excess of selling price over cost of merchandise:

A

Gross profit

77
Q

If a funeral home had an average overhead of $650, and the wholesale cost of the casket was $100, and the funeral director marked his casket up 100%, what would the unit price be:

A

$850

78
Q

The method whereby the selection of the casket is made without the funeral director present:

A

Indirect selling

79
Q

The advantage of itemized pricing to the funeral home is:

A

Increased gross profit due to placement of a profit on each item

80
Q

If a casket cost $100 wholesale, and the funeral home’s fixed multiple was 5, what would the selling price of that casket be:

A

$500

81
Q

A non-formula sale is one in which it is actually less than a complete funeral. An example is:

A

Graveside service

82
Q

A metal alloy consisting of 90% copper with tin and sometimes zinc comprising the other 10%

A

Bronze

83
Q

The higher the ounces per square foot, the ____ the metal

A

Thicker

MOR 260: National Board Exam Review (42 decks)

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