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Management Exam 1 Flashcards

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1
Q

What are the five rights of delegation?

A
  1. right task
  2. right circumstance
  3. right person
  4. right communication and direction
  5. right supervision
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2
Q

What is it called when a nurse takes medications that are meant for a patient for themselves, family or to sale?

A

diversion

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3
Q

As a manager, what do you do when diversion occurs?

A
  1. talk to person accused

2. go up chain of command

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4
Q

What leadership style is based on chaos theory and employees are directly involved in decision making?

A

Quantam Leadership

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5
Q

What role does the manager assume in the Quantam leadership and what do they have to have?

A

more of an influential role rather than one of control

have to have excellent interpersonal skills

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6
Q

What leadership style is based on social exchange theory, interaction with followers is economic, and the leadership is aimed at maintaining status quo?

A

Transactional Leadership

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7
Q

What leadership style emphasizes interpersonal relationships and more concerned with effecting revolutionary change in organizations and human service?

A

Transformational Leadership

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8
Q

What is the focus of Transformational Leadership?

A

merging the motives, desires, values, and goals of leaders and followers into one common cause

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9
Q

What is the goal of Transformational Leadership?

A
  • generate employees’ commitment to vision or ideal rather than themselves
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10
Q

What does the leader in Transformational Leadership do?

A

inspires and instills believe in followers to do the same

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11
Q

What leadership style is based on the premise that leadership originates from desire to serve and by serving one can be called to lead?

A

Servant Leadership

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12
Q

What are the three characteristics of Servant Leaders?

A

empathy
awareness
persuasion

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13
Q

What Leadership Style involves personal competence, (self awareness, self-management and social awareness, and relationship management)?

A

Emotional Leadership

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14
Q

What does Emotional Leadership focus on?

A

the fact that emotions are “catching” and a person’s mood can affect their interaction

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15
Q

What is the process for empowering nurses in the practice setting based on the philosophy that nursing practice is best determined by nurses?

A

Shared Governance

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16
Q

How is decision making conducted in Shared Governance?

A

by representatives of the nursing staff who have been authorized by the administrative hierarchy and their colleagues to make decision about important matters.

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17
Q

What are the benefits of Shared Governance?

A
  1. Nurses gain control over their practice
  2. Efficiency and accountability are improved
  3. Feelings of powerlessness is lessened
  4. Nurses participate in controlling their own practice
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18
Q

What are the 6 phases of group development?

A
  1. Forming
  2. Storming
  3. Norming
  4. Performing
  5. Adjourning
  6. Re-forming
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19
Q

What phase are group members cautious in approaching each other, the group is assembled and members depend upon leader for direction?

A

forming

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20
Q

What phase occurs as the group begins to develop, members wrestle with roles and relationships, and compete for power and status?

A

Storming

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21
Q

What phase does the group define it’s goals and rules of behavior?

A

Norming

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22
Q

What phase does the group agree upon basic purposes and activities to carry out the work?

A

Performing

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23
Q

What phase does the group dissolve after achieving objectives?

A

Adjourning

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24
Q

What phase of group development is about refocus?

A

Re-Forming

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25
What should a reportable incident include?
any unexpected or unplanned occurrence that affects or potential affect patient, family member or staff
26
What are the 6 steps as a manager in filling out an incident report?
1. Discovery 2. Notification 3. Investigation 4. Consultation 5. Action 6. Recording
27
If a staff member violates HIPPA, what should the manager do?
1. talk to person first | 2. go up chain of command
28
What is having or developing a culture where people feel like they can talk opening without consequences?
Just Culture
29
What type of power does the manager use inducement offers to group members in exchange for cooperation and contributions that advance the manager’s objectives?
Reward Power
30
What type of power is based on penalties a manager might impose on an individual or a group. Motivation to comply is based on fear of punishment or withholding of rewards?
Coercive Power
31
What type of power stems from the manager’s right to make a request because of the authority associated with job and rank in an organizational hierarchy?
Legitimate Power
32
What type of power is based on possession of unique skills, knowledge, and competence?
Expert Power
33
What type of power is based on admiration and respect for an individual, followers comply because they like and identify with the manager?
Referent Power
34
What type of power is based on access to valued data, followers comply because they want information for their own needs?
Informative Power
35
What type of power is based on an individual’s formal and informal links to influential or prestigious persons within and outside an area or organization, and followers comply because they want to be linked to these individuals?
Connective Power
36
Does the Manager or Leader deal with status quo?
manager
37
Does the Manager or Leader work in the system?
manager
38
Does the Manager or Leader deal with change?
leader
39
Does the Manager or Leader create opportunities?
leaders
40
Does the Manager or Leader seek opportunities?
leaders
41
Does the Manager or Leader react?
manager
42
Does the Manager or Leader control risks?
manager
43
Does the Manager or Leader enforce organizational rules?
manager
44
Does the Manager or Leader provide a vision and strategic alignment?
leader
45
Does the Manager or Leader control people by pushing them?
manager
46
Does the Manager or Leader motivated by meeting human needs?
leader
47
Does the Manager or Leader coordinate effort?
manager
48
Does the Manager or Leader inspire achievement by energizing people?
leader
49
Does the Manager or Leader coach followers and empower them?
leader
50
Does the Manager or Leader provide instructions?
manager
51
What is a negative phenomenon that occurs in highly cohesive groups that become isolated and come to think alike and have similar prejudices an blind spots?
group think
52
What is a broad, general statement of the organizations reason for existence and will encompass the vision and philosophy?
mission
53
What is a model for identify, coordinating and monitoring the implementation of services needed to achieve desired patient care outcomes within a specified period of time?
case management
54
What does case management require?
1. collaboration of all members of the health care team 2. has expected pt outcomes within specific time frame 3. use of quality improvement principles
55
What are the 5 steps to delegation process?
1. define task 2. decide on delegate 3. determine the task 4. reach agreement 5. monitor performance and provide feedback
56
What are the 3 main rules of delegation?
1. Delegate only talks you have responsibly over 2. You transfer authority when you delegate responsibility 3. Be sure to follow state regulations
57
When does ineffective delegation occur?
with organization constraints | delegate's or delegator's lack of experience or beliefs
58
With ineffective delegation, when does over-delegation occur?
when delegator loses control of situation from providing delegate with too much authority or too much responsibility
59
With ineffective dellegation, when does reverse delegation occur?
when someone with lower rank deletes to someone with more authority
60
What is the role of the RN?
1. Educate** (ONLY RN) 2. Assess 3. Delegate 4. Pass Meds 5. Monitor when unstable 6. Hang Blood
61
What is the role of the LNP?
1. Pass Meds 2. Monitor 3. Vital Signs unless patient is unstable (LPNs can NOT delegate)
62
What is the role of a UPA?
1. ADL 2. Vital Signs if patient is stable 3. Delegate tasks that do not require any assessing
63
What kind of agreement is Delegation?
contract agreement
64
Who is responsible for task after delegation?
delegator ultimately remains responsible
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