RWS (4th QUARTER)

Question 1

is a way of giving a better explanation to show the strength and the weaknesses of something based on a set of criteria which needs to be factual, substantial, and unbiased. It is used in giving a sound judgment – a judgement that can be backed up or supported by valid reason or proofs.

Answer 1

Evaluative statement

Question 2

Is a statement or declaration made regarding an idea, a topic,
or an issue. It expresses a person’s opinion, feelings, or belief.

Answer 2

Assertion

Question 3

A technique involving a strong declaration, a forceful or
confident and positive statement regarding a belief or a fact. Often, it is without proof or any support.

Answer 3

Assertion

Question 4

A confident and forceful statement of fact or belief.

Answer 4

Assertion

Question 5

An honest and appropriate expression of one’s feelings, opinions, and needs.

Answer 5

Assertion

Question 6

4 Types of Assertion:

Answer 6

1. Statement of Fact
2. Statement of Opinion
3. Statement of Convention
4. Statement of Preference

Question 7

This is a statement that can be proven objectively by direct experience, testimonies of witnesses, verified observations, or the results of research.

Answer 7

Statement of Fact

Question 8

These are based on facts but are difficult to objectively verify because of the uncertainty of producing satisfactory proofs of soundness.

Answer 8

Statement of Opinion

Question 9

Is a way in which something is done, similar to traditions and norms. Conventions depend on historical precedent, laws, rules, usage, & customs.

Answer 9

Statement of Convention

Question 10

These are based on personal choice; therefore, they are subjective & cannot be objectively proven or
logically attacked.

Answer 10

Statement of Preference

Question 11

is a statement that goes against or disagrees with a stated claim. In persuasive or argumentative writing, a writer can cite several
of these to his or her own claims.

Answer 11

Counterclaim

Question 12

Are claims made to rebut a previous claim. They provide a contrasting perspective to the main argument.

Answer 12

Counterclaim

Question 13

Is a statement that an author discusses, explains, or proves in his writing.

Answer 13

Claim

Question 14

Is a type of claim that affirms or asserts that a statement is true or untrue. It argues that the statement is indeed a fact, or it defines a particular
term.

Answer 14

Claim of fact

Question 15

Is a type of claim that evaluates, appraises, or judges
an idea.

Answer 15

Claim of value

Question 16

Is a statement proposing an action that should be undertaken as a solution to a particular problem. This claim makes use of words such as should, ought to, and must.

Answer 16

Claim of policy

Question 17

Obvious and apparent; directly stated.

Answer 17

Explicit

Question 18

Not expressed clearly; only suggested; indirectly stated.

Answer 18

Implicit

Question 19

simply refers to business letters, which are written forms of communication that deal with
day-to-day transactions in the workplace.

Answer 19

Business Correspondence

Question 20

It involves composing letters sent to customers or clients of a company or an organization as well as to its employees, managers, and subordinates.

Answer 20

Business Correspondence

Question 21

It is a method of communication that deals with
different business activities.

Answer 21

Business Correspondence

Question 22

4 Types of Business Letters

Answer 22

Inquiry Letter
Order Letter
Complaint Letter
Recovery Letter

Question 23

A prospective buyer writes this type of a business letter to a seller (a business or a person selling goods)
to inquire about the offered merchandise.

Answer 23

Inquiry Letter

Question 24

The buyer asks for specific details about the products, such as design, size, & quantity, & requests for a price list & product samples. In this manner, the seller replies with a quotation letter. A quotation letter contains the information about the product including the payment scheme & the discount if there is any.

Answer 24

Inquiry Letter

Question 25

A buyer writes this letter to place an order if he or she intends to purchase.

Answer 25

Order Letter

Question 26

In this correspondence, the buyer mentions the specific items to order, gives instructions on delivery or shipping, and indicates the preferred mode of payment.

Answer 26

Order Letter

Question 27

The buyer writes the problem in detail. Some of the problems include the following reasons: a. The products are not exactly what are specified in the order letter–that is, the buyer received the wrong ones; b. The number of orders is incorrect; or c. The products received are defective or damaged

Answer 27

Complaint Letter

Question 28

A seller writes this letter to the buyer to collect payment for the products purchased. In a respectful tone, the seller mentions the amount that needs to be paid and the last payment made by the buyer if the seller has not received the full payment yet.

Answer 28

Recovery Letter

Question 29

A business letter should have the following characteristics: (4)

Answer 29

It should be professional and courteous. It should be factual. It should be concise. It should have concrete words.

Question 30

Parts of a Business Letter (6)

Answer 30

Heading Inside Address Salutation Body Complimentary Close Signature

Question 31

This contains the sender’s address, which includes the street, city, and zip code. However, official business letters nowadays have letterhead, which contains the name and address of a company.

Answer 31

Heading

Question 32

This includes the name of the recipient & his or her address. The name is usually written with the person’s appropriate title.

Answer 32

Inside Address

Question 33

This phrase usually beings with Dear followed by the recipient’s title and last name. If the recipient’s gender cannot be determined, it is advisable to address the recipient by his or her job title or full name.

Answer 33

Salutation

Question 34

This is where the message of the letter is found.

Answer 34

Body

Question 35

The **first line** usually opens with a *friendly greeting*, and the **paragraph** that follows states the *main purpose* of the letter. The **next paragraph** gives more information about *why the letter is written.* Then the **last paragraph** *requests some action* from the recipient.

Answer 35

Body

Question 36

This phrase begins with a capitalized word and usually ends in a comma.

Answer 36

Complimentary Close

Question 37

The printed name of the sender is set three or four lines below the complimentary close. The sender signs his or her name on top of the printed text.

Answer 37

Signature

Question 38

This is the most common format. In this layout, the entire text is left justified.

Answer 38

Full Block Format –

Question 39

This is the most common format. In this layout, the entire text is left justified.

Answer 39

Full Block Format

Question 40

In this layout, the inside address, the salutation, & the body of the letter are left justified. However, the heading, the date, complimentary close, & signature are typed from the center of the page.

Answer 40

Modified Block Format

Question 41

This format is almost the same as the modified block format except for the paragraphs in the body.

Answer 41

Semi-Block Format

Question 42

It refers two things: (1) the system for sending messages from a computer to another (2) the messages sent through that system.

Answer 42

Electronic Mail

Question 43

In this layout, the inside address, the salutation, & the body of the letter are left justified. However, the heading, the date, complimentary close, & signature are typed from the center of the page

Answer 43

Modified Block Format –

Question 44

This format is almost the same as the modified block format except for the paragraphs in the body.

Answer 44

Semi-Block Format –

Question 45

refers two things: (1) the system for sending messages from a computer to another (2) the messages sent through that system.

Answer 45

Electronic mail or e-mail

Question 46

is the primary medium of business communication in most companies today. It is mostly used for both external & internal correspondence.

Answer 46

– E-mail

Question 47

This contains the recipient’s name & e-mail address.

Answer 47

To field

Question 48

This contains the name & e-mail address of a person who needs to be kept up-to-date about the subject of the e-mail.

Answer 48

Cc field

Question 49

This contains the main topic of your message

Answer 49

Subject field

Question 50

This phrase begins with Hi, an informal word, followed by the first name of the recipient & a comma.

Answer 50

Salutation

Question 51

This conveys the message.

Answer 51

Body

Question 52

This is the first name of the sender

Answer 52

Sender’s name

Question 53

This block of text contains the full name of the sender, his position & company, & his contact information.

Answer 53

E-mail signature

Question 54

Features of E-mail (7)

Answer 54

To field cc field subject field salutation body sender's name e-mail signature

Question 55

Guidelines in writing e-mail (6)

Answer 55

1. Write concisely. 2. Adjust the level of formality of your message. 3. Use proper letter cases. 4. Use the courtesy copy (CC) appropriately. Use the blind carbon copy (BCC) appropriately. 5. Observer correct grammar, punctuation, & spelling. 6. Do not leave the subject line empty

Question 56

Also called ____, is a brief notice exchanged among the members of the same organization.

Answer 56

Office Memo, office memorandum

Question 57

The term comes from Latin memorandum meaning

Answer 57

“thing to be remembered.”

Question 58

Purposes of an Office Memo (5)

Answer 58

1. To give new information, such as a new policy or a change in current policy, to concerned people in an organization 2. To announce changes in leadership, management structure, team divisions, or workflow. 3. To disseminate information pertaining to meetings & events held within the organization. 4. To introduce new employees, divisions, clients, etc. 5. Share information, Request, Congratulate, Recommend, Direct people, Announce, Confirm, Inform, Instruct, Reply, Express appreciation, Persuade.

Question 59

Features of an Office Memorandum

Answer 59

Heading Body Conclusion/ closing

Question 60

This shows the recipient, the sender, the date, and the subject of the memo

Answer 60

Heading -

Question 61

This conveys the message of the memo. Your introductory paragraph should quickly orient the reader to what the memo is about & how it pertains to them or their department.

Answer 61

Body –

Question 62

This part asks or requests the target audience to do some action.

Answer 62

. Conclusion / Closing –

Question 63

It is the primary medium of business communication in most companies today. It is mostly used for both external and internal correspondence.

Answer 63

Electronic Mail

Question 64

Features of E-mail (7)

Answer 64

To field Cc field Subject field Salutation Body Sender's name E-mail signature

Question 65

This contains the recipient’s name and e-mail address.

Answer 65

To field

Question 66

This contains the name and e-mail address of a person who needs to be kept up-to-date about the subject of the e-mail.

Answer 66

Cc field

Question 67

This contains the main topic of your message.

Answer 67

Subject field

Question 68

This phrase begins with Hi, an informal word, followed by the first name of the recipient and a comma.

Answer 68

Salutation

Question 69

This conveys the message.

Answer 69

Body

Question 70

This is the first name of the sender.

Answer 70

Sender's name

Question 71

This block of text contains the full name of the sender, his position & company, and his contact information.

Answer 71

E-mail signature

Question 72

Also called office memorandum, is a brief notice exchanged among the members of the same organization.

Answer 72

Office Memo

Question 73

The term Memo comes from Latin __________ meaning “thing to be remembered.”

Answer 73

Memorandum

Question 74

Originally, the term __________ referred to a word written at the top of a note until the word was used to refer to the note itself.

Answer 74

Memorandum

Question 75

These are typical form of communication used within companies and organizations. Most will be limited to a few paragraphs, but some may be longer, depending on their purpose and messaging.

Answer 75

Memos

Question 76

Purposes of an Office Memo (5)

Answer 76

1. **To give new information**, such as a new policy or a change in current policy, to concerned people in an organization 2. **To announce changes** in leadership, management structure, team divisions, or workflow. 3. **To disseminate information **pertaining to meetings & events held within the organization. 4. **To introduce** new employees, divisions, clients, etc. 5. **Share information**, Request, Congratulate, Recommend, Direct people, Announce, Confirm, Inform, Instruct, Reply, Express appreciation, Persuade.

Question 77

Features of an Office Memorandum (3)

Answer 77

Heading Body Conclusion/Closing

Question 78

This shows the recipient, the sender, the date, and the subject of the memo.

Answer 78

Heading

Question 79

This conveys the message of the memo. Your introductory paragraph should quickly orient the reader to what the memo is about and how it pertains to them or their department.

Answer 79

Body

Question 80

This part asks or requests the target audience to do some action.

Answer 80

Conclusion/Closing

Question 81

A______ is a document showing a summary of a job applicant's qualifications such as his or her educational attainment and professional experience.

Answer 81

Résumé

Question 82

Common Features of a Résumé (5)

Answer 82

Heading Employment History Special Abilities/Skills Education References

Question 83

Different Types of Résumés (3)

Answer 83

Chronological résumé Functional résumé Combination résumé

Question 84

Presents a job applicant's professional experience in reverse chronological order.

Answer 84

Chronological résumé

Question 85

This résumé presents the job applicant's professional experience by his or her major skills. It includes a job objective and a section called summary of qualifications.

Answer 85

Functional résumé

Question 86

This type of résumé combines the most useful features of the chronological and functional résumé.

Answer 86

Combination résumé

Question 87

A _____ ______ is a letter of application. Through this letter, the job applicant promotes himself or herself to the employer by mentioning his or her valuable characteristics in order to request an interview.

Answer 87

Cover letter

Question 88

Parts of a cover letter: (9)

Answer 88

Inside address Salutation Body First paragraph Second paragraph Third paragraph A complimentary close Signature Enclosure line

Question 89

This contains the full name and title of the hiring manager of the company and the company's name and address.

Answer 89

Inside address

Question 90

This phrase typically begins with the word DEAR and is punctuated with a colon.

Answer 90

Salutation

Question 91

This conveys the main message of the job applicant.

Answer 91

Body

Question 92

In this part, the job applicant stated his or her purpose in writing the cover letter.

Answer 92

First paragraph

Question 93

In this part, the job applicant highlights one or two of his or her skills that are relevant to the job.

Answer 93

Second paragraph

Question 94

In this part, the job applicant encourages the hiring manager to view his or her résumé, which is attached to the letter.

Answer 94

Third paragraph

Question 95

It is placed after the body of the message as a way to politely end the correspondence.

Answer 95

A complimentary close

Question 96

It refers to any additional documents that you've attached to your job application.

Answer 96

Enclosure line

Question 97

It is a summary of a student's accomplishments in high school. It shows the reader the achievements and activities of the student in a nutshell.

Answer 97

College résumé

Question 98

Features of a College Résumé: (7)

Answer 98

Heading Education Honors, awards, and special recognition Extracurricular activities Community activities Employment Interests and other activities

Question 99

Features of a College Admission Letter: (6)

Answer 99

Heading Date of the letter Inside address Salutation Body Signature