OO 03-01 Call Handling Flashcards
1
Q
The purpose of this order is to provide instruction for the handling of certain types of calls. This order supports the Sheriff’s Office Core Values of “__________” and “_________”.
A
“Always Improving” and “Community Focused.”
2
Q
A report is made of every incident which occurs or is alleged to have occurred in the Jacksonville Sheriff’s Office (JSO) jurisdiction to include:
A
- Citizen reports of crime;
- Citizen complaints;
- Whenever a citizen requests police services;
- When an officer is dispatched;
- When an officer is assigned to investigate an incident;
- When an officer is assigned to take action at a later time;
- When criminal and non-criminal cases are initiated by law enforcement officers; and
- All incidents involving arrests, citations, or summons.
3
Q
The ________ ______ personnel shall gather information from the caller to determine the appropriate call management concept in handling the call. Refer to
General Order XLVI (46), Communications Policy and Procedures.
A
Communications Center
4
Q
Whenever there is a need for a report to be written, officers shall refer to the ___________ which outlines the forms to be used and the procedures to be
followed in completing the report(s).
A
Field Reporting Manual
5
Q
Anytime information is obtained by a PECO which indicates that a call for service may possibly expose an officer to contamination by either a _______ Pathogen
or an ______ Pathogen the responding patrol officer(s) will be notified.
A
Bloodborne
Airborne
6
Q
If the possibility for contamination is by an Airborne Pathogen (i.e., Tuberculosis, Meningitis, etc.), the call taker shall put in the comments field “________”. The PECO will announce the signal of the call and then “__________” when the call is dispatched.
A
CODE BLUE ALPHA
7
Q
If the possibility for contamination is by a Bloodborne Pathogen (i.e., AIDS, Hepatitis, Venereal Disease, etc.) the call taker shall put in the comments field “________”. When the call is dispatched the PECO will announce the signal of the call and then “________.”
A
CODE BLUE BRAVO
8
Q
(PECO)
A
Police Emergency Communications Officer
9
Q
The PECO shall ask the following questions to determine if the driver is a Signal 1 (drunk/impaired):
A
- Does the driver appear slumped in his seat?
- Is the driver failing to maintain a single lane or driving erratically?
- Does the driver appear to be going slower or faster than the posted speed limit?
- Has the driver run off the road?
10
Q
The PECO shall ask the following questions to determine if the driver is a Signal 12 (reckless):
A
- Is the driver being aggressive?
a. Tailgating; or
b. Cutting in and out of traffic.
- Does the driver appear to be distracted?
a. Putting on make-up;
b. Talking on a cell phone; or
c. Texting.
11
Q
Calls regarding drunk, impaired, or reckless drivers or hazardous situations will be sent to dispatch as a Priority __. In extreme situations the call taker has the discretion
to send the call as a Priority __.
A
3
2
12
Q
In the event the driver is going the wrong way on any street, expressway or divided highway, the call will be sent as a Priority __.
A
1
13
Q
The first question the PECO shall ask on calls reporting a traffic crash is, “__________?”
A
Is anyone injured
14
Q
If the caller states the crash is a hit and run with injuries the PECO will obtain the location, suspect and vehicle information prior to transferring the caller to ______________.
A
Jacksonville Fire/Rescue Department (JFRD)
15
Q
All traffic crashes will require a call to be initiated and sent to the __________.
A
Zone Dispatcher
16
Q
Traffic crashes on State roads in Zones 2, 3, 4, and I-10 will be handled as follows:
A
- If the crash involves injuries, the call taker will initiate a call for service and transfer the caller to JFRD. The Zone Dispatcher will assign the call to a JSO unit and notify FHP. If FHP works the call the Zone Dispatcher will
make FHP the primary unit on the call. The call shall remain assigned and active for three hours before the Zone Dispatcher closes the call with disposition FHP. - If the crash involves road blockage the call taker will initiate a call for service. The Zone Dispatcher will assign the call to a JSO unit and notify FHP. If FHP works the call the Zone Dispatcher will make FHP the primary unit on
the call. The call shall remain assigned and active for three hours before the Zone Dispatcher closes the call with disposition FHP. - If the crash does not involve injuries or road blockage the call taker will get the location and transfer the caller to FHP. The call taker will put in the comments “call given to FHP” and any pertinent vehicle or location information. The Zone Dispatcher will assign FHP to the call. The call shall remain assigned and active for three hours before the Zone Dispatcher closes the call with disposition FHP.
- Before transferring a call of a crash to FHP the call taker must obtain the following information:
a. Vehicle description to include color and make if possible;
b. If the caller is in the parking lot the call taker must determine if the crash actually occurred in the parking lot or on a State Road; and
c. If at an intersection the call taker must determine which road the crash actually occurred on.
17
Q
For more information on how to handle traffic crash investigations or calls FHP will handle on State roads in Zones _, _, _, and I-10 refer to Operational Order 15.09
Traffic Crash Investigations.
A
2, 3, 4
18
Q
All reports of escaped prisoners will be sent to dispatch for an officer to respond. The call will be sent as a Signal 6 (Escapee) Priority _. If extenuating circumstances exist, such as, the subject was last seen over an ____, or from work release, the call can be sent as a Priority _.
A
2
hour
3
19
Q
If the location of the escapee is known, the call will be sent to dispatch for an officer to respond to write the report and a call will be sent to dispatch to the subjects
location as a Signal 51 (follow-up investigation) Priority __.
A
3
20
Q
All reports of deaths will be treated as a Signal 76 (assist other agency) Priority 2 in reference to a cardiac call, drowning or asphyxiation. If qualified medical personnel
such as a Registered Nurse, Medical Doctor or paramedic are on the scene the call will be sent as a Signal 7 (dead person) Priority __.
A
3
21
Q
If the caller states the body is in a state of decomposition or has found skeletal remains the call will be sent as a Signal __ (Investigate) Priority __.
A
24
3
22
Q
Calls reporting deaths when JFRD is standing by, will be handled as a Signal __ (assist other agency) Priority __.
A
76
3
23
Q
All missing persons requests that fit the below criteria will be sent to dispatch by the PECO as a Signal 8 (missing person) Priority 2 and will include a description of the
victim in the call.
A
- Victim is 12 years of age or younger;
- From a dependency facility and foul play is suspected;
- Mentally/physically challenged; and
- Senile, elderly or the possibility of foul play is
suspected, regardless of age.
24
Q
A _____ ______ will be notified by voice of all Priority 1 or 2 reports of missing persons that require a patrol unit to respond.
A
Patrol Supervisor
25
Priority __ missing person calls will not be held or stacked. The Patrol Sergeant will be sent the call via the Premier Mobile Digital Computer (MDC) when an immediate search is required, and will respond per Operational Order 11.01, Patrol Investigations.
2
26
Reports of missing persons __ years of age or older, with no foul play suspected, no serious medical condition, not mentally or physically challenged, and no unusual circumstances will be sent to dispatch by the PECO as a Signal 8 (missing person) Priority _.
13
4
27
Missing person requests from a dependency facility will be handled by ______ unless conditions require an officer to be dispatched. Refer to Operational Order
10.02, Missing Persons/Runaways on such criteria and the information to include in the call.
Tele-Serv
28
When Tele-Serv is closed all calls from dependency shelters will be sent to the ____ ________ to be dispatched to an available patrol officer. These calls will be sent Priority 4 unless conditions require a Priority 2. Refer to Operational Order 10.02, Missing Persons/Runaways on such criteria and the information to include in the call.
Zone Dispatcher
29
When taking a report of an auto theft, the PECO shall check the _____ _____ file to determine if the vehicle was repossessed or towed from private property.
towed vehicle
30
If the vehicle has been repossessed, the PECO shall advise the complainant to contact his _____ _____. PECO’s shall not give out the towing company’s name, address, phone number or vehicle storage address to a citizen with regards to vehicle repossessions.
finance company
31
If the vehicle was towed from _____ _____, the PECO shall advise the complainant of this and give the complainant the name, address and telephone number of the wrecker firm. If the location the vehicle was towed from is different from where the vehicle was left, the victim can still make an auto theft report.
private property
32
All reports of auto theft recoveries that are unoccupied will be sent to dispatch as a Signal __ Priority 4 and an officer will be dispatched to
the location.
10R (auto theft recovery)
33
Any reported stolen vehicle that is called into receiving as an occupied and/or moving vehicle shall be dispatched to an officer as a Signal __ (investigate) Priority _.
51
2
34
When a call is received regarding a junk vehicle or a vehicle that has been abandoned for more than ___ days, the caller may be referred to the Online Reporting System at coj.net or the PECO shall log the information in to the Junk/Abandoned Vehicle section by selecting of the crime tips site on the online reporting system.
three
35
If the vehicle is on the complainant's ______ ______, the PECO shall advise the complainant of their right to call an area wrecker to have the vehicle towed at the vehicle owner's expense. If the vehicle is a junk car on someone else's property, the complainant will be referred to the City at 630-CITY (2489) or the website at http://care.coj.net.
private property
36
If the vehicle has been abandoned less than ____ days and is not a junk vehicle, the PECO shall send the call to dispatch so that an available traffic/patrol officer can
investigate.
three
37
If the complainant is able to advise the ___ _____ or ___ of the vehicle in any of the above situations, the PECO shall check to determine if the vehicle has been reported stolen or as an unauthorized use of a motor vehicle (The Signal 10 hot sheet has a list of unauthorized use of a motor vehicle for the previous 30 days).
tag number
VIN
38
Most Signal 11’s (abandoned vehicle) will be sent as a Priority 4. If the abandoned vehicle is in the roadway or blocking traffic the call shall be sent as a Priority __.
3
39
If the complainant is reporting a suspicious vehicle that is unoccupied the call shall be sent as a Signal 11 (abandoned vehicle) Priority __. If extenuating circumstances exist the priority shall be upgraded.
4
40
Suspicious Car/Person and Prowler
A. The PECO shall try to obtain a complete description of the suspicious person and vehicle if the person is in or near one. The PECO shall indicate what actions made the person a Signal 13 (suspicious person).
B. Most of these calls will be sent as a Priority 3, however, the priority is determined by the nature of the subject's actions and how long he has been in the area.
C. If the complainant is reporting an unknown subject that is trespassing with possible intent for unlawful activity the call shall be sent as a Signal 20 (prowler) Priority 3. Examples would be but not limited to a subject looking in a bedroom window or a subject walking around in the backyard.
41
The PECO shall indicate what was vandalized (e.g., residence, business or conveyance) and handle the call as follows:
A. Determine if the call meets the following criteria for an online report:
1. The reporter must be at least 18 years of age with internet access and a valid email address;
2. Suspect’s identity is unknown;
3. There is no physical evidence to collect;
4. Loss or damages do not exceed $5,000; and
5. The crime occurred within the confines of the Consolidated City of Jacksonville (Crimes which occur in other jurisdictions such as Atlantic Beach, Neptune Beach, Jacksonville Beach, University of North Florida
[UNF], and Jacksonville International Airport [JIA] do not qualify for online reporting and shall be referred to the appropriate department).
42
If the citizen refuses the online reporting option, the call will be sent to ______.
Tele-Serv
43
If the citizen refuses the Tele-Serv option, the call will be sent to the ____ ________ for an officer to respond.
Zone Dispatcher
44
Under the following circumstances, calls regarding criminal mischief will be sent to the Zone Dispatcher for an officer to be dispatched when:
1. The call is in-progress and requires the PECO to stay on line with the caller;
2. The suspect’s identity is known and solvability factors exist that require further investigative follow-up;
3. The call involves felony criminal mischief;
4. The suspect is present; or
5. Any other unusual circumstances exist.
45
Calls regarding road obstruction(s) Signal 16, 16T (tree), 16W (weather related) or 24F (flooded street) shall be initiated as a Priority __ call and sent to dispatch for an
officer to respond. If extenuating circumstances exist, such as roadways completely under water or someone trapped inside a vehicle with the water rising, the priority
shall be upgraded.
3
46
If the report is of a wire down in the roadway the call will be sent as a Signal 29 (wire down) Priority __. The PECO shall notify JFRD of the Signal 29 (wire down) and
indicate in the comments field JFRD is en route.
2
47
Calls regarding a person(s) shot or cut shall be initiated as a Priority 1 call. The call shall be immediately sent to dispatch with the appropriate signal, location, suspect description and any pertinent information.
A. The PECO shall ask if the caller is with the victim;
B. If the caller is with the victim, the caller will be transferred to JFRD;
C. The PECO will remain on the line if the suspect is still at the scene or if there is pertinent information to be obtained; and
D. If the caller is not with the victim or the original caller there is no need to transfer the caller to JFRD. The PECO shall update the call with the following information:
1. Where is the person(s) who was shot or cut?
2. Obtain all suspect(s) description and information (Refer to Unit Procedure 05.109, Receiving Emergency and Non-Emergency Calls, XI. Information Gathering);
3. Where is the suspect(s)?
a. If the suspect(s) is still at the scene the PECO shall ascertain if the suspect(s) is still armed.
b. If the suspect(s) left the scene the PECO shall determine if it was on foot or in a vehicle and obtain a direction of travel. If by vehicle obtain a complete vehicle description (Refer to Unit Procedure 05.109, Receiving Emergency and Non- Emergency Calls, XI. Information Gathering).
4. Has anyone been drinking or doing drugs? and
5. Ask the caller what happened or what caused the shooting or stabbing? This information would be especially helpful if the PECO is talking to the possible suspect.
48
If the call does not require police service the caller shall be referred to the City at ________ or the website at _______. The PECO can make the complaint through the website if the complainant is unable to do so. The phone number to Animal Control and Protective Services is not staffed therefore will not be given to the public.
630-CITY (2489)
http://care.coj.net
49
The PECO shall indicate what was burglarized (e.g., residence, business, or conveyance) and send the call to the ____ _____ for an officer to be dispatched.
Zone Dispatcher
50
If the dwelling is a condemned or a ____________ house the call will not be sent as a Signal 21R (burglary residence). If the caller can advise that the subject(s) entered the house for a particular reason, such as prostitution or to use narcotics, the call shall be sent with the appropriate signal and Priority 4. If the caller cannot advise the reason the subjects are trespassing the call shall be sent as a Signal 13 (suspicious person) Priority __.
Drug Abatement Response Team (DART)
3
51
If the caller states the suspect(s) is “breaking into” or “burglarizing” a vending machine the call shall be sent as a Signal __ Priority __. As with all in-progress calls, the PECO shall stay on the phone with the caller until officers arrive or the suspect leaves the scene. If the incident just occurred the call will be sent as a Priority 3.
9P (theft)
2
52
The Signal 22 (domestic disturbance) is used when the parties involved in the disturbance are related by _____ or ______. The Signal 63 (dispute) will be used for all other disturbances or disputes.
family or marriage
53
Most domestic disturbances or disputes are civil in nature and cannot be resolved by an officer. The PECO shall avoid promising any specific action on the part of the officer responding to the call. Usually, the officer's function will be one of __________
keeping the peace
54
The (PECO) Police Emergency Communications Officer shall ask:
1. Is anyone armed?
2. Is anyone under the influence of drugs or alcohol?
3. Has anyone been hit or hurt?
4. If yes to any of the above questions, the PECO shall obtain a detailed description of the subject; and
5. If the information is being relayed by a third party and the caller cannot answer the questions above, the call shall be sent as a Priority 3. If there is any indication of an assault in progress the call will be sent as a Signal 88P
(assault in progress) Priority 1.
55
The PECO shall always include a ____ ________ of the nature of the disturbance or dispute in the comment field (i.e., complainant versus husband, girlfriend, neighbors, landlord versus tenant, manager versus customer, etc.).
brief explanation
56
If the caller is reporting a panhandler the call shall be sent as a Signal __ Priority __. If the caller advises the panhandler is aggressive towards citizens the call will be sent as a Priority 3.
63 (dispute)
4
57
If the victim is at the PMB reporting the incident the PECO shall initiate the call using the address where the ______ _______ and PMB is used in the location field and in the comment field, note the officer needs to report to the
PMB.
incident occurred
58
ROBBERY:
The PECO shall determine:
1. If the robbery is to an individual, business, home or of a vehicle;
2. How the robbery was committed;
3. Time frame (just occurred or in progress);
4. If the suspect(s) was armed;
5. A complete description of the suspect and/or vehicle (Refer to Unit Procedure 05.109, Receiving Emergency and Non-Emergency Calls, XI. Information Gathering); and
6. A direction of travel.
59
If it is determined the suspect only took money from the register and did not display a weapon or threatened anyone to get the money the call will be sent as a Signal __. In the comments field the PECO shall add "______".
9 (theft)
“till tap.”
60
______ _______ can be described as a state of extreme mental and physiological excitement, characterized by exceptional agitation (violent behavior), hyper-activity,
delusional, irrational speech, overheating, excessive tearing of the eyes, hostility, superhuman strength, aggression, acute paranoia, self-mutilation, and endurance without apparent fatigue.
Excited delirium
| Also referred to as Extreme Behavior
61
When a person calls in a disturbance, there are several factors to determine if the person involved is experiencing excited delirium:
1. The person is not in touch with reality;
2. The person is “extremely agitated” or “highly aggressive”;
3. The person is exhibiting strength and/or endurance beyond what would be considered normal;
4. The person is perspiring profusely. This generally causes them to take off their clothes to cool off, and try to find ways to help their core temperature go down; and
5. The person has a sudden change in their mental state or physical condition.
62
When asking if the person is on any type of drugs it is imperative to determine if the person is on any type of illicit drugs; such as cocaine, methamphetamines, Lysergic acid diethylamide (LSD), bath salt, or ecstasy. The PECO shall ask if the person has any pre-existing ______ ______.
mental disorders
63
When any combination of the above conditions exists, the PECO shall send the call as a Signal ____ Priority 2 and document “______ _____ _____” in the comments. An example would be the subject is naked and does not appear to be in touch with reality. The subject does not have to be aggressive or violent to be experiencing excited delirium.
26ED (Person with Extreme Behavior)
possible excited delirium
64
The call taker will transfer the caller to ____ on all possible excited delirium calls.
JFRD
65
Death notification messages received from law enforcement agencies via Teletype shall be forwarded from the Identification (ID) Unit to __________. The ___ will create a call for service and notify the Communications Watch Supervisor of the request.
Police Service Dispatch (PSD)
66
Death notification messages from citizens, in or out of county, will be sent as a message to contact the complainant. The only information in the comment field shall be:
the name of the person the officer needs to contact
the name and phone number of the caller, and
that it is in reference to a family emergency.
67
An _____ will be dispatched to deliver the message to contact the caller.
officer
68
With the exception of _________, all other messages will be delivered for other agencies such as the Juvenile Shelter, other police departments, etc. by an available patrol officer.
death messages
69
Local messages and non-death messages will normally not be delivered; however, the ____________ can authorize this if exceptional circumstances exist.
Communications Watch Supervisor
70
Requests from local citizens to teletype other jurisdictions to deliver death messages will be transferred to the _____________.
Communications Watch Supervisor.
71
Requests for property checks for over 24 hours the PECO will initiate the call to the ______ Unit to generate a report. After 2200 the PECO will send the call to the Zone Dispatcher for an available officer to respond.
Tele-Serv
72
If the requests for property checks are for less than 24 hours it will be handled by the PECO as a Signal __ (property report) Priority _. The dispatcher will send it
to the sub-sector car who will handle the check between calls for service.
31
4
73
If the request extends into the next shift the PECO shall complete a ______ Communication Card with all pertinent information including the Central Communication Report (CCR) number and send it to the dispatcher. The call will also be sent to the dispatcher via the computer.
Form One (P-0006)
74
Property checks will not be taken for _______ ____. The only exception to this would be a ________ ____ to a public school. The caller would be referred to the Duval County School Board Police Department.
malfunctioning alarms
75
Fire alarms and medical alarms will be transferred to ____.
JFRD
76
A silent alarm will be sent as a Signal ___ Priority 3. An audible alarm will be sent as a Signal ___Priority 4.
32S (silent burglar alarm)
32 (audible alarm)
77
The alarm company's name will be placed in the caller’s _____ ____ and the alarm company operators name or identification number will be placed in the caller’s _____ ____.
address field
name field
78
The PECO shall obtain a call back number for the alarm company and place it in the ____ ____ ____ field.
caller’s phone number
79
The name and telephone number of the residence or business from which the alarm is activated and the location of the alarm drop shall be placed in the ______ ____.
comments field
80
The PECO shall ascertain if a ___ _____ has been contacted.
key holder
81
The PECO will give the alarm company the CCR number of the call, his identification number, and send the call to the ____ ________for an officer to respond.
Zone Dispatcher
82
If the alarm company calls back, prior to the field unit arriving at the scene, and requests to cancel the call, and can provide the CCR number the PECO shall update the call to a Signal ____ Priority 3.
1066 (cancel)
83
After the officer has arrived at the scene and requests a call back to the residence or alarm company the dispatcher shall advise him to Signal 1080 (change/use frequency) to PSD. This applies to all alarms except:
robbery/holdup and
panic alarms to a business.
84
Robbery/holdup alarms and panic alarms shall be dispatched as a Priority __. The dispatcher shall dispatch robbery/holdup and panic alarms immediately using the
alert tone.
2
85
Robbery/holdup and panic alarms are handled the same as burglar alarms with the following exceptions:
1. Signal “32X” (Silent Burglar Alarm) will be used. The notation that the call is a holdup or panic alarm will be in the additional information field;
2. AWARE alarms will be handled as a “32X”. The receiving officer will notate in the comments field “AWARE alarm” and the “person of interests” name
and description;
3. It will not be necessary for a key holder to respond, as someone must be at the location to activate the alarm; and
86
Upon the request of the field unit at the scene of a robbery, holdup or panic alarm at a business, the Communications Watch Supervisor shall call the telephone number provided by the Alarm Company and attempt to make contact with the _____ or ______.
owner or manager.
87
If contact is made, the __________ will obtain a physical description of the person and request they meet the officers outside the premises.
Communications Watch Supervisor
88
The ____ _______ will relay the information to the officers. If contact is not made the call will be updated and the ____ ______ will relay the information to the officers.
Zone Dispatcher
89
On all reports of firearms being discharged, the PECO shall try to obtain the complainant's name and address so patrol officers can make contact with the complainant.
These calls will be sent as a Signal __ Priority 3.
33 (discharging firearm)
90
If the shots are coming from inside a building or the complainant can advise that shots are being fired at someone, the call will be handled as a Signal ____ Priority _. If the complainant says that someone has been struck by the gunfire, the call will be handled as a Signal 18 (person shot) Priority 1.
3388 (discharging a firearm at a person)
1
91
Reports of an officer fighting with a subject, chasing a subject on foot, holding his gun on a subject or any other indications of trouble will be treated as an officer calling for help.
All law enforcement officers are included in this call but _____ _____ are not.
security guards
92
If the report is of a JSO officer chasing a suspect, in a law enforcement or personal vehicle, the call will be sent as a signal __ Priority __. If the report is of any other law enforcement officer chasing a suspect, in a law enforcement or personal vehicle it will be sent as a Signal __) Priority __.
35 (officer requesting a backup)
2
76 (assist other agency
2
93
A 9-1-1 call is considered _______ when the PECO is unable to verify the nature of the call due to the caller not talking, hanging up, or the call is interrupted by another
individual.
unverified
94
If the call is disconnected from a landline phone, the PECO shall call back the number listed on the ____________. If the call is answered, the PECO shall identify himself, advise the caller they are on a recorded line, and inquire as to the nature of the call.
Automatic Location Identifier (ALI)
95
Any time a unit is dispatched on an unverified 9-1-1 the call will be sent as a Signal __ Priority __. In the comment field include "_________", the reason why the call was unverified (e.g., off hook, no answer, etc.) and any additional location information such as business name, apartment or lot number, etc.
37 (unverified 9-1-1 call)
3
“Unverified 9-1-1”
96
____________ phone systems do not identify the location that a 9- 1-1 call is made from. If the call taker is unable to obtain the location that a PBX call
is made from, no police officer will be dispatched. The Class of Service field on the ALI identifies PBX calls.
Private Branch Exchange (PBX)
97
Unverified 911 calls received from a Phase 2 Wireless Device where voice contact is made or a disturbance is heard, will be handled in the following manner:
1. The call must display a valid location that includes Wireless Phase 2 (WPH2), and displays latitude and longitude. A call will be initiated to the location or address nearest to the central point given by the ALI Trakker;
a. If the ALI does not display a valid location the PECO must select re-transmit (re-bid) while still on the line. If the ALI then displays an address with WPH2 and the latitude and longitude the PECO will select the “keep” option.
b. If it does not display the proper information, the PECO will select re-transmit up to three times until it displays a screen with WPH2 and the latitude and longitude.
c. If the PECO is unable to get the latitude and longitude information with re-transmitting the call will not be sent.
2. If the ALI Trakker pinpoints the call to have been initiated from a school, bank or hospital a call will be sent only if voice contact is heard or the situation can NOT be determined; and
3. The PECO shall indicate in the comments of the call that the location was obtained from a WPH2 bid.
98
PECOs will call back the ____ number to make contact with the caller to determine if assistance is needed.
WPH2 (alternate)
99
On a WPH2 call, if the caller is moving and is still on line with the PECO, by retransmitting the ALI it will display the new ______ and ________. The PECO can “follow” the caller via the ALI Trakker and update real time information to the responding officers.
latitude and longitude
100
Calls for traffic control shall be sent as a Signal 38 (traffic assignment) with an appropriate priority and could also include reports of malfunctioning traffic lights, which will be sent as a Signal __ or __.
91 or 91W (wind/weather related)
101
Reports of boat accidents involving injuries will be transferred to JFRD and relayed to ____________.
Florida Wildlife Commission (904-359-3883).
102
Reports of boat accidents without injuries will be transferred to the Florida Wildlife Commission (904-359-3883) for both salt and fresh water. Fresh waters are as
follows:
1. All landlocked lakes;
2. Trout River and all its tributaries;
3. Arlington River and all its tributaries; and
4. All of the St. Johns River south of the Acosta Bridge.
103
If the Florida Wildlife Commission cannot respond to a fresh or salt water boat accident, the ___________ Unit will handle the incident.
Sheriff's Office Marine
104
Reports of arson are referred to ____ _____ for the initial investigation.
Fire Control
105
The Fire Marshal will request an officer if _____ is found.
arson
106
If the suspect(s) is still present and/or actively trying to set a fire the call will be sent as a Signal __ Priority __.
41P (arson in progress)
1
107
Cases where payment on a check has been stopped due to dissatisfaction with work, merchandise, or a service received, are civil cases and shall be referred to the
__________ for information on filing a civil action.
Clerk of the Court
108
Cases where the identity of the writer is not in question and there is no determination of forgery, theft of the check or fraud, the victim will be referred to the ___________ for prosecution. These checks are returned from the bank with the notation of insufficient funds or account closed by the bank due to insufficient funds.
State Attorney's Office (SAO)
109
All other cases involving forgery, stolen checks, counterfeit checks and fraud (e.g., accounts opened with a small amount of money and then numerous checks written) require an General Offense/Incident Report to be written and will require an officer to be dispatched to the scene. All of these calls will be sent as a Signal __.
42 (forgery/worthless check)
110
If there is any question as to which of the above sections applies, the incident just occurred, or there is a possibility of suspect apprehension, the PECO shall send the call to ______ for an officer to respond to the scene.
dispatch
111
If the incident is in progress, the PECO shall remain on the phone until officers arrive or the suspect leaves. In progress calls will be sent as a Priority 2. If the incident
just occurred the call will be sent as a Priority 3. The PECO will obtain all _____ and/or ______ information (Refer to Unit Procedure 05.109, Receiving Emergency
and Non-Emergency Calls, XI, Information Gathering).
suspect
vehicle
112
Cases involving counterfeit money will be sent as a Signal _ Priority __. If the call is in progress it will be sent as a Priority 2 or if it just occurred it will be sent as a Priority 3. The PECO will obtain all suspect and/or vehicle information (Refer to Unit Procedure 05.109, Receiving Emergency and Non-Emergency Calls, XI. Information Gathering).
70 (counterfeit)
4
113
Hospital personnel are required to report to the police when someone has been brought to the hospital with injuries that could have resulted from a _____ ___.
criminal act.
114
Signal 49 (report to the hospital) (is or is not) used for an incident that occurred or is occurring at the hospital, (i.e., a fight in the emergency room or a disturbance in the parking lot). The signal that describes the incident will be utilized.
is not
115
Reports of illegal dumping will be referred to the City at 630-CITY (2489) or the website at 630CITY.coj.net. Any follow-up investigations will be referred to the ___________ Supervisor for appropriate assignment.
Interagency Special Investigations
116
If the dumping is in progress, a call will be sent to dispatch as a Signal ___ Priority __ and an officer will be dispatched to the scene.
52P (illegal dumping in progress)
3
117
Reports of a citizen holding a suspect in a crime or from security guards holding shoplifters, the PECO will send these calls to dispatch as a Priority __.
3
118
If the report of the bomb threat is received from the victim, the handling of the call will depend on the reported time of detonation, if known:
1. If the detonation time is unknown or within one hour, the call will be handled as a Priority 1.
2. If the detonation time is over one hour, the call will be handled as a Priority 3.
119
In addition to initiating a Signal 58 (bomb investigation) incident, if the bomb threat is received on 9-1-1 from the suspect and the PECO is able to ascertain the caller's
location a Signal __ (follow-up investigation), Priority __ call, shall be initiated to the suspect’s location.
51
1
120
The person in ______ at the building where the bomb is reported will make the decision to evacuate or not. If the complainant indicates that the building is going to be evacuated, this information will be included in the call and the PECO will notify the Communications Watch Supervisor.
authority
121
The PECO will notify ____ of any threat or bona fide bomb incident(s).
JFRD
122
If the PECO is unable to obtain the suicidal caller’s location or extenuating circumstances exists, (i.e., the subject is threatening suicide by cop), the PECO shall mute his headset and have another PECO advise the _____________ of the call. Suicidal calls should never be put on hold The Communications Watch Supervisor shall closely monitor the call and assist the PECO if needed.
Communications Watch Supervisor
123
SUICIDE
The first word in the comments field shall be either "_____ OR ______"
“threat or attempt.”
124
When a call is received from a subject threatening suicide or from a person relaying information the PECO shall obtain:
1. The name, age and description of the person threatening suicide;
2. By what means the person is threatening suicide;
3. If a weapon is involved, the PECO needs to ascertain if the subject is currently armed with the weapon;
4. If the subject is under the influence of drugs or alcohol;
5. The suicidal subject(s) phone number; and
6. If the subject is taking or has refused to take prescribed medications that alters mental state or behavior.
125
If the subject has attempted suicide the PECO shall obtain the location, means of suicide, and ask all officer safety questions then transfer the caller to ____. If the caller is the victim the PECO shall stay on the line to obtain any pertinent information for the responding officers. Once ____ has completed their portion of the call the PECO shall take control of the conversation and remain on the phone until officers arrive.
JFRD
126
Complaints of barking dogs will be referred to the City at _______ or _______ during normal business hours.
630-CITY (2489) or http://care.coj.net
127
Calls reporting vice activity will be documented by the call taker as a crime tip on the _________. If the activity is in progress, a patrol officer will be sent to the scene.
Online Reporting System (www.jaxsheriff.org)
128
The Crack Hotline will be answered by Communications Center personnel. All calls will be documented by generating a case number. If the call is in progress or apprehension of the suspect(s) is possible the call will be sent to dispatch for an available patrol officer to respond. These calls are tracked and investigated by the ______ Unit.
Narcotics
129
Signal __ will be used when another city, state, or other government agency calls for assistance. The priority will be determined by the PECO after assessing the situation and information provided by the agency requesting assistance.
76 (assist other agency)
130
```
Not all calls received from JFRD will be classified as Priority 1. The PECO shall determine the nature of the request and an appropriate priority for the call. If JFRD
has arrived on scene and calls to request assistance, the call shall be classified as Priority __ unless JFRD advises there is the need for immediate police presence at
the scene (violence or the potential for harm).
```
3
131
Signal 76 (assist other agency) will not be used if the call is _________. If any other circumstances exist, such as a shooting, stabbing, etc., the call will be sent as the appropriate signal and priority. The PECO will notate in the comments field JFRD is en route.
criminal in nature
132
Calls regarding an undetermined Signal 17 (person down) will be sent as a Signal __ Priority __ only when JFRD has requested police to respond. The PECO will notate in the comments field that JFRD is en route and a brief description of the situation.
76 (assist other agency)
1
133
Prior to any call being transferred to JFRD the PECO will determine the nature of the call. If the call is determined medical or fire related not criminal in nature the call will be transferred to ____.
JFRD
134
If the telephone calls are nuisance in nature (i.e., hang-ups, heavy breathing, children playing on the telephone, etc.), there is no pattern to the calls, and the calls are not repeatedly being received by the victim, the victim will be instructed to contact his __________ to file a complaint.
telephone service provider
135
During the operational hours of the Tele-Serv Unit, the call will be sent to Tele-Serv as a Signal __.
79T (obscene/threat call or letter Tele-Serv)
136
If the citizen refuses the Tele-Serv option, the call will be sent to the Zone Dispatcher as a Signal __, Priority __ and dispatched to an officer.
79 (obscene/threat call or letter)
4
137
If the caller is receiving obscene or lewd letter the call will be sent to the zone as a Signal __, Priority __ and dispatched to an officer.
79 (obscene/threat call or letter)
4
138
An ______ is defined as an intentional physical contact with another person without their consent.
assault
139
Signal __ would be used when there is clearly a suspect(s) and victim. An example would be but not limited to three subjects assaulting one subject.
88 (assault)
140
If the incident (88) is in progress, the call will be sent Priority __.
If the incident (88) has just occurred, it will be sent Priority __.
1
2
141
(Sig 88) At the call takers discretion or mitigating circumstances exists, the call shall be sent as a Priority __.
3
142
A ______ is defined as mutual combatants in a physical altercation.
fight
143
1. Signal __ (fight) would be used when there is no obvious aggressor. An example would be but not limited to several students at the bus stop engaged in a physical conflict.
2. These calls will be sent as a Priority __.
3. If there are extenuating circumstances such as weapons involved or an extremely large crowd, the call shall be upgraded to a Priority __.
61
3
2
144
Prior to the ___ being activated, calls for service shall be initiated using the appropriate weather related signals.
EOC
145
Once the EOC has been activated, the PECO will initiate a call for service using the appropriate weather related signal and note the name of the storm (i.e., Beryl) in the "______" field.
“free text”
146
When an individual is facing certain specific medical issues, a _________ may be executed by the individual and his physician.
Do Not Resuscitate Order (DNRO)
147
Florida State Statute ________ provides protection from civil and criminal liability to health care facilities, providers and persons acting under the direction of a health care facility or provider as well as declaring that a health care facility, provider or other person acting under the direction of a health care facility or provider will not be deemed to have engaged in unprofessional conduct when a valid DNRO is honored and no life saving measures are taken. The statute (does or does not) provide immunity for law enforcement officers, corrections officers, bailiffs or courthouse personnel employed by a law enforcement agency.
(F.S.S.) 765.109
does not
148
JSO law enforcement officers, corrections officers, bailiffs or courthouse personnel who are dispatched to, respond to or who observe an individual who is in medical distress must act in accordance with their training, and life saving
measures must be administered, until ____ or a _________ arrives and relieves the first responder (i.e., law enforcement officers, corrections officers, bailiffs or courthouse personnel), regardless of whether a DNRO is or may be in existence.
JFRD
medical professional
