OO 03-04 Call Priority

Question 1

The purpose of this order is to establish procedure for handling call priority. Urgency of calls for service is designated by the assignment of a _______ priority.

Answer 1

numerical

Question 2

The use of emergency equipment in responding to calls may be indicated by the assignment of these priorities. This order supports the Sheriff’s Office Core Value of “_____ _______.”

Answer 2

“Always Improving”

Question 3

Calls for service include any request made from any source contacting the Office of the Sheriff for _______ or ______ ______ services or on-view activity by an
officer.

Answer 3

information or public safety

Question 4

All calls for service, regardless of the source, are assigned a different ______ ________ _____ Number.

Answer 4

Central Communication Report (CCR)

Question 5

A report of every incident which occurs or is alleged to have occurred in the Jacksonville Sheriff’s Office (JSO) jurisdiction includes:

Answer 5

1. Citizen reports of crime;
2. Citizen complaints;
3. Whenever a citizen requests police services;
4. When an officer is dispatched;
5. When an officer is assigned to investigate an incident;
6. When an officer is assigned to take action at a later time;
7. When criminal and non-criminal cases are initiated by law enforcement officers; and
8. All incidents involving arrests, citations, or summons.

Question 6

The following crimes and reports may be referred to the Citizen Online Reporting System as long as the reporter is at least 18 years old, there is no evidence to collect, there are no known suspects, and the loss or damages do not exceed ______:

Answer 6

$5,000

Question 7

The following crimes and reports may be referred to the Citizen Online Reporting System as long as the reporter is at least 18 years old, there is no evidence to collect, there are no known suspects, and the loss or damages do not exceed $5,000:

Answer 7

1. Criminal Mischief to public or private property, including graffiti but not including Hate Crimes (will be labeled as “Criminal Mischief/Vandalism” in the Citizen Online Reporting System);
2. Thefts;
3. Thefts from the exterior of a motor vehicle;
4. Vehicle burglaries; or
5. Citizens may also utilize the online application to report crime tips, traffic complaints and abandoned/junk vehicle complaints.

Question 8

When referring citizens to the Online Reporting System, all JSO personnel, including Communications call takers, will determine if the call falls within the scope of the
Online Reporting System. If so, personnel shall:

Answer 8

1. Determine if the citizen has internet access;
2. Inform the citizen they have the option of filing the report online, which will allow them to file the report immediately and print a copy of the report for free; and
3. Advise the citizen of the JSO website (www.jaxsheriff.org) which will guide
   them through the filing process.

Question 9

Calls for service are assigned a priority ranking of one through six by the Communications Center. These calls are dispatched by voice radio and Premier ______ ______ _______ _______.

Answer 9

Mobile Digital Computer (MDC) system.

Question 10

____________: This priority is used only when life threatening or serious personal injury has occurred or the threat of life threatening or serious personal injury exists.

Answer 10

Priority 1 – Emergency/Life Threatening

Question 11

Priority 1 – Emergency/Life Threatening: This priority is used only when life threatening or serious personal injury has occurred or the threat of life threatening or serious personal injury exists.

Answer 11

a. This call requires the presence of a police officer at the scene as quickly as possible.
b. Any situation or event that has placed citizens in imminent physical danger will be dispatched as a Priority 1 - Emergency.
c. This call shall be dispatched immediately with one long alert tone by voice radio and Premier MDC.

Question 12

___________ This priority will be used for those types of calls where an officer is to proceed without delay.

Answer 12

Priority 2 - Emergency:

Question 13

Priority 2 - Emergency: This priority will be used for those types of calls where an officer is to proceed without delay.

Answer 13

a. These types of calls include violent crimes that have just occurred and the probability of criminal apprehension exists, or property crimes in progress.
b. Medical related calls not involving life threatening or serious personal injuries or the potential for being crime related will be dispatched as a Priority 2.
c. This call shall be dispatched immediately with one long alert tone by voice radio and Premier MDC.

Question 14

When officers are authorized to operate under F.S.S.
316.072(5) and this Operational Order 03.04 while
responding to a Priority 1 or a Priority 2 call, they are
expected to use ______ _______ unless a tactical
approach is required or responding to a Missing Person
call dispatched as a Priority 2 call.

Answer 14

emergency equipment

Question 15

Certain Missing Persons calls will be dispatched as a

Priority 2 call. Officers (will or will not) respond utilizing emergency equipment and obey all traffic laws.

Answer 15

will not

Question 16

Priority 2 Missing Persons calls include those where the

victim is:

Answer 16

(a) 12 years of age or younger;

(b) from a dependency facility and foul play is
suspected;

(c) mentally/physically challenged;
(d) senile;
(e) elderly; or

(f) the possibility of foul play is suspected, regardless
of age.

Question 17

On every Priority _ and _ call, officers shall advise the dispatcher as soon as they have arrived on the scene (10-97).

Answer 17

1 and 2

Question 18

Officers shall log themselves (10-97) on all other calls on Premier MDC, but if unable to, advise the dispatcher by voice. Officers shall advise the _______ _____ as soon as the call is completed.

Answer 18

disposition code(s)

Question 19

___________ This priority will be used for those types of calls where an officer is to proceed without delay but shall not exceed posted speed limits or violate traffic laws.

Answer 19

Priority 3 – Immediate:

Question 20

Priority 3 – Immediate: This priority will be used for those types of calls where an officer is to proceed without delay but shall not exceed posted speed limits or violate traffic laws.

Answer 20

a. These types of calls include minor personal injuries where a citizen’s life or more serious injury is not threatened, property crimes that just occurred, hazardous traffic situations, and alcohol related calls with risk of personal injury.
b. This includes any call that has the potential for deteriorating into a higher priority call.
c. This call shall be dispatched within 10 minutes of being received by the Communications Center by voice radio and via Premier MDC.

Question 21

__________ This priority allows for a call to be placed in queue (i.e., delayed for a predetermined time) until a patrol unit in the appropriate geographical area becomes available.

Answer 21

Priority 4 – Routine:

Question 22

Priority 4 – Routine: This priority allows for a call to be placed in queue (i.e., delayed for a predetermined time) until a patrol unit in the appropriate geographical area becomes available.

Answer 22

a. This can include any call where there is minor property damage, no threat of injury, or there is not a potential of making a criminal apprehension at the scene.
b. This call shall be dispatched within 30 minutes of being received by the Communications Center by voice radio and via Premier MDC.
c. If at the end of 30 minutes there are no available sector patrol units, a Communications Supervisor shall decide to hold the call longer or dispatch it to an available patrol sub-sector unit.

Question 23

________ : The use of this priority will serve to divert Priority 4 calls to the Tele-Serv Unit to be handled over the telephone without dispatching a patrol unit to the call. These are calls that can be handled or a report made over the telephone by a police officer without a patrol unit being sent.

Answer 23

Priority 5 – Tele-Serv:

Question 24

_________: A public service related call in which the officer remains in service and in radio contact with Headquarters (HQ) and is available for more serious calls.

Answer 24

Priority 6 - Public Service:

Question 25

When the sub-sector car is not available to respond to a Priority 4 call, the call remains pending or stacked at dispatch until the unit is available, but for a period not to exceed __ minutes.

Answer 25

30

Question 26

Once this period of time expires or a second Priority 4 call for the sub-sector unit is received, the most important call or the call that has been holding the longest is dispatched to the closest available unit within an _______ _______.

Answer 26

adjoining subsector.

Question 27

If no such car is available, the dispatcher will advise the _________ ______ ________ of the situation. The _________ ______ ________ shall designate a unit to be dispatched or authorize the call to be held longer.

Answer 27

Communications Watch Supervisor

Question 28

The ________ _______ _______ may change the priority of a call or authorize holding a call longer than recommended, as may be necessary.

Answer 28

Communications Watch Supervisor

Question 29

_______ priorities are used as guidelines by HQ in designating the apparent seriousness of calls for service as they are received.

Answer 29

Numerical

Question 30

While call priorities may be useful as guidelines, the priorities are no substitute for the use of caution and sound judgment in determining when to use _______ ______.

Answer 30

emergency equipment

Question 31

The officer must consider the seriousness of the ____ call, its _______________, and ______ and ________ conditions when responding in an emergency mode.

Answer 31

type relationship to community safety traffic and weather

Question 32

When responding to an emergency call, officers authorized to operate under F.S.S. __________________.

Answer 32

F.S.S. 316.072(5), AUTHORIZED EMERGENCY VEHICLES

Question 33

The ____ systems allow the Communications Receiving Section to obtain the name of the subscriber, telephone number, and address of every call that comes into the system. When the receiving officer can not obtain any information from the original caller and cannot verify the call when calling the number back, the call will be dispatched.

Answer 33

9-1-1

Question 34

An unverified 9-1-1 call will be dispatched as a Priority _, signal __. Officers will respond without delay.

Answer 34

3 37

Question 35

Officer’s actions at the scene of the source of an unverified 9-1-1 call shall be governed by the ____________.

Answer 35

situation at the scene.

Question 36

Vehicle emergency equipment includes, but is not limited to:

Answer 36

emergency lights, siren, hazardous warning lights, spotlight, and public address system.

Question 37

Except in _______ ________, (as defined in Article VI, of this order) emergency lights and siren will be used in responding to all Priority 1 calls.

Answer 37

TACTICAL APPROACH

Question 38

Any time traffic regulations are being disregarded and/or the vehicle is being operated beyond the normal rules of the road, emergency lights and siren will be used. (Exceptions: ________ _________ __________ ______.)

Answer 38

tactical approaches, funerals, processions, parades, etc

Question 39

Headlights will be used during _______ hours to increase visibility

Answer 39

daylight

Question 40

_____________ shall not be used while the vehicle is in motion. They will be used in conjunction with emergency lights when stopped at traffic hazards of any kind when on the roadway.

Answer 40

Four-way flashers (hazardous warning lights)

Question 41

The public address system can also be a useful safety device (e.g. felony vehicle stops, crowd control). Officers without portable radios will monitor the car radio by the ______ ______ unless its use would unduly impair their safety or operation. Emergencies excepted, speaker volume on public address systems shall be kept at a minimum in residential areas, especially at night.

Answer 41

outside speaker

Question 42

The ______ ______ is the technique used to approach a crime in progress when alternatives to the fastest, most direct approach must be considered.

Answer 42

tactical approach

Question 43

The use of emergency equipment and other alternative types of approach must be constantly evaluated by the responding officer. Some of the factors to consider are:

Answer 43

1. Use of emergency lights and siren are generally desirable when the officer is not near the scene and when traffic congestion is heavy along the route which must be taken; 2. When responding to certain emergency calls, (e.g. robbery in progress, hostage situations) the use of emergency lights or siren at or near the scene may increase rather than diminish the hazard to those involved; 3. Coordination of approach from different directions or waiting for backup units may dictate slowing or stopping on the way; and 4. A silent or dark approach may increase the likelihood of apprehending a suspect.

Question 44

_____ _____ governing emergency vehicles and their use will be obeyed at all times by members of the Sheriff's Office.

Answer 44

State laws

Question 45

F.S.S. 316.072 authorizes the drivers of emergency vehicles to:

Answer 45

1. Disregard stop signs and signals only after slowing down as may be necessary for safe operation; 2. Exceed the maximum speed limit so long as life or property is not endangered by doing so; and 3. Disregard traffic regulations governing direction or movement or turning in specified directions so long as life or property is not endangered.

Question 46

This statute clearly indicates that drivers of emergency vehicles are not exempt from liability if they fail to use "__________________."

Answer 46

"due regard for the safety of all persons."

Question 47

F.S.S. ________ requires that emergency equipment must be in continuous use when emergency vehicles are being operated beyond the laws regulating all other traffic.

Answer 47

F.S.S. 316.126 (Operation of vehicles and actions of pedestrians on approach of an authorized emergency, sanitation, or utility service vehicle).

Question 48

________ _______ are used as guidelines by HQ in designating the apparent seriousness of calls for service as they are received.

Answer 48

Numerical priorities