Procedure 403-Communications Flashcards Preview

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Flashcards in Procedure 403-Communications Deck (155):
1

.01. This procedure identifies the necessary components and responsibilities of the communications process which are
essential for;

maintaining the high quality of service provided by the Department.

2

.02A. The various elements of communications constitute;

essential links in the coordination and delivery of police services.

3

.02A. Citizens' expectations of the Department include;

prompt response to the wide variety of calls received.

4

.02A. A clear and effective communications process must be followed to ensure;

efficient field operations and continued confidence of the community.

5

.02B. The Communications Unit's role is the;

focal point of this process.

6

.02B. Consequently, the communications Unit, as authorized by the Chief of Police, has the;

authority to direct field units.

7

.03A. A request for police services which does not present an actual and immediate potential for serious injury, damage or loss of property.

Code-One Call

8

.03A. This call generally requires only a routine police response.

Code-One Call

9

.03B. Request for police service where the immediate rapid response or arrival of police units will reduce the probability of serious injury, damage or loss of property.

Code-Two Emergency Call

10

.03B. Include assaults in progress and burglars in action.

Common code-two responses

11

.03B. A police officer or security guard needs assistance with the arrest of offensive persons, crowd control, or imminently violent disturbances;

Code-Two Emergency Call

12

.03B. Felonies in progress where the actor has fled and may be in such proximity that a rapid police response may result in arrest or identification of the actor;

Code-Two Emergency Call

13

.03B. Gang fights or fights where dangerous weapons are being used;

Code-Two Emergency Call

14

.03B. Fires where the Fire Department has not yet arrived;

Code-Two Emergency Call

15

.03B. Situations in which an officer may render aid prior to the arrival of medical assistance.

Code-Two Emergency Call

16

.03C. A request for police service which presents an actual and verified threat of immediate danger of death or serious bodily injury to a peace officer or any person.

Code-Three Emergency Call

17

.03C. The threat must be an immediate threat and the assistance needed must be immediate.

Code-Three Emergency Call

18

.03C. A police officer needs help and all instances in which the safety of an officer is directly threatened or immediate assistance is required.

Code-Three Emergency Call

19

.03C. A police officer is in trouble, being assaulted, or involved in a shooting;

Code-Three Emergency Call

20

.03C. A police officer encounters a robbery, burglary, or any other crime in progress in which the officer's intervention might be met with violent resistance.

Code-Three Emergency Call

21

.03C. Any person under imminent threat of death or serious bodily injury that the officer responding to may be able to prevent, including:

Code-Three Emergency Call

22

.03C. Crimes in progress, when the actor is still present, such as shootings, cuttings, robberies, sexual assaults;

Code-Three Emergency Call

23

.03C. Serious situations where human life is in peril and the police have a primary responsibility.

Code-Three Emergency Call

24

.03C. Major disasters (i.e., floods, aircraft crashes, and other natural or manmade disasters).

Code-Three Emergency Call

25

.03C. For this reason, dispatchers are not restricted to district or section boundaries, or even rank (under exceptional circumstances) when assigning calls

Each call is extremely important to the individual placing it.

26

.04A. The Department has a responsibility to respond with a degree of promptness;

appropriate to the situation.

27

.04A. While the priority spectrum and degree of urgency is wide, each call is;

extremely important to the individual placing it.

28

.04B. A call, including a cover call, is assigned to uniformed personnel under this dual concept.

1. Calls are held in accordance with, Differential Police Response;
2. Assigning the officer who is available for service [normally the officer nearest the location] provides the most prompt response.

29

.04C. The call is dispatched to an officer /UEDI in the following order, if practical: 1. Officer /UEDI;

assigned to the district where the call is located, [or section, in the case of a Crime Scene Unit Investigator];

30

.04C. The call is dispatched to an officer /UEDI in the following order, if practical: 2. Officer /UEDI;

completing a call in the district where the call is located, [or section, in the case of a Crime Scene Unit Investigator];

31

.04C. The call is dispatched to an officer /UEDI in the following order, if practical: 3. Officer /UEDI;

assigned to an adjacent or nearest district to the location where the call is located, [or section, in the case of a Crime Scene Unit Investigator];

32

.04C. The call is dispatched to an officer /UEDI in the following order, if practical: 4. Officer of any rank;

available for service, who may be in close proximity to the call.

33

.04D. A cover officer is dispatched to any situation that presents a potential for;

physical threat to the officer responding.

34

.04D. Although an officer, with primary report responsibility, may elect to request cover, based on direct knowledge of the situation, assignment of a cover call is at the discretion of the;

dispatcher.

35

.04D. The time,s when the cover officer will not be canceled, until the first officer arrives at the scene, and assesses the situation.

Once a cover officer has been dispatched to a call involving weapons, multiple actors, or a crime in progress.

36

.04D. May elect to respond, although he will remain available for service unless authorized and marked out by the dispatcher.

An officer, not on assignment, who is in close proximity to a call, requiring a cover officer.

37

.04E. An officer arriving at the scene of a call prior to the officer with assigned report responsibility;

shall request the dispatcher's permission to handle the call.

38

.04F. Except at the dispatcher's discretion, when the officer is on another assignment, an officer encountering an on-site call prior to its dispatch;

is expected to handle it.

39

.04G. An officer/UEDI or Crime Scene Investigator is subject to cancellation from a call or assignment by the dispatcher and placed back in service under the following conditions:

1. Info received eliminating the need for further response;
2. Supervisor determines officer not needed;
3. Complainant refuses police services (i.e., printing stolen vehicles or burglary scenes).

40

.04H. This call is not canceled under any circumstance.

A call involving potential or reported threats of violence

41

.04I. Investigative personnel are sent when required by;

established procedure or requested by field personnel.

42

.04I. Dispatchers will not wait for confirmation from the responding officer/UEDI before dispatching a Crime Scene Unit Investigator to a reported;

shooting or cutting.

43

.04J. A supervisor is sent when required by;

established procedure or requested by field personnel.

44

.04K. Whis is notified when a call to a major incident is dispatched, or any other call requiring a number of officers to respond?

The Communications Unit supervisor

45

.04K. The Communications Unit supervisor is notified when a call is for the following:

1. Officers in trouble;
2. Pursuits;
3. Large disturbances;

46

.04L. The Communications Unit supervisor shall monitor major incidents, coordinate the allocation of uniform resources with the;

uniform supervisor, and maintain effective uniform strength.

47

.04L. Will prepare and forward an all-route electronic advisory as necessary.

The Communications Unit supervisor

48

.05A. This not only reduces the efficiency of uniform units but compromises officer safety.

Radio traffic congestion

49

.05A. Who has the responsibility to minimize radio traffic congestion to the greatest extent possible?

Each participant in the communications process.

50

.05B. Federal Communications Commission regulations prohibit any form of;

superfluous, indecent, or unauthorized radio communications.

51

.05C. All voice and data transmissions conducted on any police frequency shall be;

directly related to police business.

52

.05C. Personal messages of an emergency nature may be relayed with the;

authorization of a supervisor.

53

.05D. All voice and computer transactions over police channels are recorded or logged primarily for the purpose of;

legal documentation and are available for review by supervisory personnel.

54

.05E. Are not authorized to initiate direct communication between uniform units on a primary frequency, unless the criteria are met.

Officers below the rank of sergeant.

55

.05E. Officers below the rank of sergeant are not authorized to initiate direct communication between uniform units on a primary frequency, unless the following criteria are met.

1. Must be incidental to emergency in progress;
2. Dispatcher's permission must be secured prior to.

56

.05F. Officers may use open channels or computers as a;

police communications link between uniform elements.

57

.05G. Supersede all other forms of radio communications.

Emergency communications

58

.05H. Dispatchers suspend radio transmissions on all channels before broadcasting any;

emergency information.

59

.05I. The dispatcher calls the entire call number of both the officer and cover officer, if applicable, dispatches the call, and waits a reasonable time for response.

Code-One Call Transmission Sequence

60

.05I. The officer answers promptly with full call number and acknowledges the call, and checks his computer for dispatch information.

Code-One Call Transmission Sequence

61

.05I. The dispatcher gives the officer concise details about the call, repeating any numbers in the address twice.

Code-One Call Transmission Sequence

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Cross street information is given only for;

code-two or code-three emergency calls.

63

a. The dispatcher asks the officer if he understood the call which should be registering on the computer and if he requires any further information.

Code-One Call Transmission Sequence

64

.05I. The officer acknowledges receipt of the call by responding with his entire call number and will state in clear language "I copy - enroute";

Code-One Call Transmission Sequence

65

5. Officers will identify using full call sign and state in clear language "on-scene" upon arrival at the scene and will identify using full call sign and state in clear language "in-service" upon completing the call.

Code-One Call Transmission Sequence

66

.05J. This call is normally preceded by an emergency alert tone, and is broadcast over the affected primary channels at the dispatcher’s discretion.

Code-Two Emergency Call Transmission Sequence

67

.05J. Information concerning the code-two emergency call is broadcast over;

each working channel at the individual dispatcher’s discretion;

68

.05J. The dispatcher calls the entire call number of the officer to be assigned report responsibility and the cover officer, if applicable, and gives concise details about the call, repeating any numbers in the address twice and giving any cross street information.

Code-Two or Code-3 Emergency Call Transmission Sequence

69

The dispatcher shall verbally specify the call is to be run “code-two.”

Code-Two Emergency Call Transmission Sequence

70

.05J. The officer acknowledges receipt of the call by responding with his entire call number and state in clear language "I copy – enroute – code-2";

Code-Two Emergency Call Transmission Sequence

71

.05J. A supervisory officer is notified, and officers will identify using full call sign and state in clear language "on-scene" upon arrival at scene;

Code-Two Emergency Call Transmission Sequence

72

.05J. All routine or non-emergency radio transmissions are suspended from the time of the first unit's arrival until initial radio transmission is received from the scene;

Code-Two Emergency Call Transmission Sequence

73

.05K. A call preceded by an emergency alert tone, and is immediately broadcast simultaneously over all primary police frequencies upon reception by the dispatcher.

Code-Three Emergency Call Transmission Sequence

74

.05K. The dispatcher shall verbally specify the call is to be run “code-three, and the officer acknowledges receipt of the call, by responding with his entire call number, and in clear language, " I copy – enroute – code-3";

Code-Three Emergency Call Transmission Sequence

75

.05K. A supervisory officer is notified to make the scene, and and officers will identify using full call sign and state in clear language "on-scene" upon arrival at scene.

Code-3 Emergency Call Transmission Sequence

76

.05K. All radio communications not directly related to the emergency call are suspended until information is received from the first unit arriving at the scene.

Code-Three Emergency Call Transmission Sequence

77

.05K. The first officer arriving on the scene will advise the dispatcher and give preliminary details regarding the call;

Code-Three Emergency Call Transmission Sequence

78

.05K. All non-emergency radio communications are suspended until the situation at the scene is stabilized.

Code-Three Emergency Call Transmission Sequence

79

.05L. Dispatchers will only use clear language when upgrading / downgrading the response level of any call via an;

on-air announcement of “now code-one” or “now code-two” or “now code-three.”

80

.06A. When is the failure to respond process initiated?

After [2] successive calls from the dispatcher.

81

.06A. When an officer fails to respond, the dispatcher, timestamps and completes SAPD form #116, Failure to Respond, and notifies the;

Communications Unit supervisor;


82

.06A. Who is notified and assigned, to attempt to locate the officer who failed to respond to the call, from the dispatcher?

The appropriate field supervisor.

83

.06A. The field supervisor notified and assigned, to attempt to locate the officer who failed to respond, submits a;

written report under the original case number with a copy routed to the Unit Commander.

84

.06A. When an officer fails to respond, another officer is;

dispatched to the call and given report responsibility.

85

.06A. An officer responding after another officer is assigned the call, is sent to the location to;

cover and contact the supervisor assigned.

86

.06A. When an officer fails to respond, the Communications Unit supervisor signs SAPD Form #116 and forwards it to the;

Communications Unit Director

87

.06A. When an officer fails to respond, the Communications Unit Director reviews and signs SAPD Form #116 and forwards copies to the;

officer's division / section commander and unit / shift commander for further disposition.

88

.06B. Who is notified by the Communications Unit supervisor if the field supervisor fails to respond after [3] calls, and prior to the nearest available officer being assigned the call?

The nearest available unit/shift commander.

89

.07A. The following information is relayed to all dispatch consoles by a communications clerk for broadcast to all officers:

1. Police officer needing help;
2. Crimes in progress that may pose an immediate danger of death or S.B.I.to officers responding or to any person;
3. Severe weather conditions;
4. Any information essential to officers.

90

.07B. The following information is relayed to selected dispatch consoles by a communications clerk for broadcast to officers:

1. Emergency pursuit info of vehicles on affected channels as it crosses channel divisions;
2. Updating info or descriptions pertaining to felonies in progress or recently committed.
3. New info on missing / wanted persons, stolen autos, and attempts to locate;
4. Any other info essential to selected officers.

91

.08A. Operates an Information Channel on a [24] hour basis to service the needs of all units.

The Communications Unit

92

.08B. Who provide service for local, TCIC, and NCIC checks, provided the subject or item is in their custody, possession, presence, or immediate access.

The Information Channel

93

.08B. The Information Channel provides local, TCIC, and NCIC service by checking for:
1. missing or stolen on the following:

a. Persons (missing and wanted);
b. Vehicles (land, water, and air); and
c. Property (real or tangible).

94

.08B. A TCIC / NCIC log is maintained for the purpose of;

validating and confirming "hits" within the system.

95

.08B. Who is responsible to provide:
2. Validation of warrant checks (municipal, county, state, federal);
3. Complainant callbacks prior to n-coding calls;
4. Case number and assignment generation;

The Information Channel

96

.08B. Who is responsible to provide:
5. Individual or company notifications (alarms, stranded motorists, etc.);
6. Other department notifications (public works, law enforcement entities, dog pound, etc.);
7. Directions to new locations or addresses not found in the street guide;

The Information Channel

97

.08B. Who is responsible to provide:
8. Updates of severe weather reports;
9. Canceling of stolen vehicles; and
10. Other services appropriately intended to expedite the officer's handling of police matters.

The Information Channel

98

.09 A. To ensure field units receive concise, but sufficient information, in order to make an appropriate response, the Communications Unit;

screens information relayed from Communication Unit call-takers.

99

.09A. Exhibits demeanor which conveys an objective attitude of responsiveness and alertness at all times with immediate and decisive replies to each verbal transaction;

The Communications Unit

100

.09A. The Communications Unit ensures prompt disposition of all requests for service by properly utilizing;

the nearest available resources.

101

.09A. Provides information and assistance to field officers, Adheres to proper radio procedures and decorum, and maintains the availability of adequate personnel resources.

The Communications Unit

102

.09A. The Communications Unit avoids making any decisions pertaining to operational matters which are better resolved by;

field supervisors.

103

.09A. Maintains a liaison with field supervisors in order to resolve problems and ensure discipline is maintained.

The Communications Unit supervisor

104

.09B. Checks in service promptly after roll call and notifies the dispatcher of vehicle and radio number.

Uniform Personnel

105

.09B. Continuously monitors assigned frequencies and promptly responds when called by the dispatcher throughout the tour of duty.

Uniform Personnel

106

.09B. Acknowledges and accepts all calls without repetition or discussion.

Uniform Personnel

107

.09B.No officer will fail to respond unless relieved by;

command authority.

108

.09B. Immediately advises the dispatcher of any extenuating circumstances where response time may be reduced.

Uniform Personnel

109

.09B. Requests directions to locations only if necessary on;

code-two or code-three calls.

110

.09B. Returns to service immediately upon completion of call, and this does not include the

period needed to write report.

111

.09B. Advises the dispatcher of all status changes [i.e., enroute or call complete], when changing channels, or otherwise being unable to;

monitor the primary assigned frequency.

112

.09B. Officers will not be excused from monitoring the radio or availability for service during:

a. The course of handling assigned calls;
b. Requested food or drink breaks;
c. Traffic or suspect stops;
d. Personal relief breaks.

113

.09B. Plans all transmissions to minimize channel congestion and avoids interrupting any communications unless under emergency circumstances;

Uniform Personnel

114

.09B. Excludes personal references, differences of opinions, or complaints over any police frequency.

Uniform Personnel

115

.09B. Complaints about dispatchers are handled;

through the chain of command.

116

.09C. Monitors radio and computer traffic involving their respective channel to preserve proper radio decorum and ensure a high degree of efficiency regarding the functions and activities of their unit.

Uniform Commander / Supervisor

117

.09C. Responds to and supervises the scene of all dispatched major incidents;

Uniform Commander / Supervisor

118

.09C. Handles complaints on officers [on and off-duty] received from the dispatcher;

Uniform Commander / Supervisor

119

09C. Investigates when subordinates fail to respond to the dispatcher;

Uniform Commander / Supervisor

120

.09C. Responds to scenes upon request of subordinates, when feasible; and

Uniform Commander / Supervisor

121

.09C. Assists dispatchers in maintaining officers’ availability for service.

Uniform Commander / Supervisor

122

.11A. In compliance with NIMS, and to be better able to communicate with other first responders, the use of Radio Ten Codes is limited to only:

twelve codes

123

1. [10 - 4]
2. [10 - 11]
3. [10 - 12]
4. [10 - 13]

1. Acknowledged;
2. Cover Officer Requested;
3. Wanted Person / Active Stolen;
4. Sex Offenses/Medical Concerns;

124

5. [10 - 14]
6. [10 - 15]
7. [10 - 16]
8. [10 - 21]

5. 10 - 14 Mentally Ill Person;
6. 10 - 15 Officer or Firefighter in Trouble; and
7. 10 – 16 Patient Expired;
8. 10-21 15 Minute Break;

125

9. [10 - 22]
10 [10 - 40A]
11. [10 - 40B]
12. [10 - 40C]

9. 30 Minute Break;
10. Wanted on Felony Warrant;
11. Wanted on Class A or B Misdemeanor Warrant;
12. Wanted on Class C Misdemeanor Warrant.

126

.12A. Asterisks (*) indicate dispatch channels:The following are dispatch channels assignments:
1. North
2. West
3. South

1.] 1 – A *
2.] 1 – C *
3.] 1 – E *

127

.12A. Dispatch channel for Central Patrol, Downtown Bike Patrol Unit, Special Victims Unit, and Park Police.

1 – G *

128

.12A. Dispatch channel for:
1. East
2. Northwest
3. Information
4. Tactical Response Unit

1.] 1 – I *
2.] 1 – K *
3.] 1 – M
4.] 1 – N *

129

.12A. Dispatch channel for:
1. Traffic Channel
2. Downtown Bike Patrol Unit
3. Fleet Services
4. Intelligence Unit

1.] 2 – A *
2.] 2 – C
3.] 2 – N
4.] 3 – A

130

12A. Covert Operations Units channels:
a. Vice
b. Narcotics

a. 3 – B
b. 3 – C

131

.12A. Dispatch channel for:
1. Crime Scene Unit
2. Repeat Offenders Program
3. Special Operations Unit
4. Homicide Unit

1.] 3 - D
2.] 3 - E *
3.] 3 - G
4.] 3 - H

132

.12A. Dispatch channel for:
1. Vehicle Crimes Unit
2. Executive Protection
3. Night Detectives Unit

1.] 3 - I
2.] 3 - J
3.] 3 - K

133

.12A. Dispatch channel for:
1. Asset Seizure Detail
2. Shooting Team
3. Internal Affairs

1.] 3 - M
2.] 3 - N
3.] 3 - O

134

.12B. Requests for temporary assignment of service channels for special functions or operations are made in writing to the;

Communications Unit Director.

135

.12B. The requests for requiring the dispatch channel, shall include the;

reasons the dates and times needed, and necessity of dispatch personnel.

136

.13B. Off-Duty Radio usage is limited to;

police business.

137

.13C. An off-duty officer working an extra job should, in the event of an emergency, check in / out with the;

dispatcher and monitor the channel serving the area of his location

138

.13E. Transmissions over police frequencies by off-duty officers which are reported to the operational channel covering the area of the situation;

1. Emergency situations where the officer needs assistance to prevent injury or loss of property.
2. Crimes in progress or major accidents.

139

.13E. Transmissions over police frequencies by off-duty officers that are reported to the information channel only if a telephone is not available;

3. Police service requests, non-emergency nature.
4. Officers requesting prisoner transportation or case numbers if phone use would compromise the arrest or officer safety.

140

.13E. Information channel use is restricted to assistance with police related matters and hazardous situations that require an;

immediate response from a governmental agency [i.e., water main breaks, traffic hazards, utility problems, light malfunctions, etc.]

141

.14A. Members receiving telephone requests for service:

a. Obtain the nature of the request;
b. Determine if the request may be dealt with by the member receiving the call or another member present within the unit, or must be handled by a member of another unit or be dispatched to a field unit.

142

.14A. If the request must be dealt with by a member of another unit, the member transfers the caller and announces the call to the;

appropriate unit

143

.14A. If the request must be dispatched, the member transfers the caller and announces the call to the;

Communications Unit.

144

.14B. Any requests from outside the Department for release of information from departmental administrative or field files are referred to the;

Accounting and Personnel Office.

145

.14C. Members needing to make a long-distance telephone call in conjunction with their assigned duties place the call through the;

Communication Unit.

146

.14C. They maintain a complete log of all long-distance calls charged to the Department.

The Communication Unit

147

.15A. Accepting and delivering emergency messages is a legitimate;

law enforcement function.

148

.15B. Emergency messages include, but are not limited to the following types of messages:

1. Death messages, local and out of area;
2. Serious illness or injury , local or out of area;
3. Any other types of messages which, if not delivered in a timely manner, could have adverse effects on members of an immediate family.

149

.15C. Emergency Messages: All incoming messages of an emergency nature shall be transferred to the appropriate unit without delay. If the unit is not open or the unit with responsibility cannot be determined, the emergency message will be transferred to the

Communications Unit supervisor’s office.

150

.15C. Who shall determine the nature of the emergency messages and attempt to contact the unit or member with follow-up responsibility by telephone?

The Communications Unit supervisor

151

.15C. If the unit with follow-up responsibility cannot be determined, the unit responsible for delivery will be the;

Communications Unit

152

.15D. If the unit or member with follow-up responsibility can not be contacted, a patrol officer will be;

dispatched to deliver the emergency message.

153

.15D. If the emergency message has a telephone number or name of a party to contact, the member should just;

give the receiving party the telephone number and name of the party to contact.

154

.15D. If there is no one to receive the emergency message, the member attempting to deliver the message should leave a;

telephone number and name of a party to contact on a note in an easily seen location.

155

.15D. When an emergency message must be delivered to a party out of the jurisdiction of the Department, the delivery of the message shall be made to the appropriate law enforcement agency, by the;

Communications Unit or the Security Desk, by teletype.

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