Flashcards in X1 errrors cont2017 Deck (23)
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1
rdk03001
card init failure
2
rdk3009
ip aquisation failure(ip init fail)
3
rdk03004
carousel validation failure(docsis ip not established 10 min)
4
rdk03036
moca network not found(gateway)
5
rdk03010
firmware download error
6
how resolve xre00261 xre00264
make sure phone# being entered is the primary on the acct, try all other numbers on the account, escalate to doj
7
xre00250
billing mismatch of act# (device not init)
8
how would you resolve xre00036
verify acct #
9
how would you resolve xre00027
verify phone #
10
rdk03035
moca issues inadequate moca signal
11
rdk03003
docsis reg failure (dsg traffic not flowing)
12
resoltion: bring signals witgin specs
xre00256, xre00257
13
apps4238&4239
cannot retrive wifi name
14
rdk03087
wireless gateway and lost and found signal lost
15
rdk03060
hdcp error
16
resolution:send hit
xre00252, xre00254, xre00263
17
rdk03034
moca issues no rf signal out
18
apps4236
unsupported gateway
19
resolution:add device to acct
xre00250, xre00251,xre00253,xre00255
20
apps4230
wireless gateway offline
21
resolution:wait 5 min, reconnect STB to XRE(power botton off then on) call dispatch
xre00258, rdk03004, rdk03005
22
rdk03033
internet outage(cannot reach major internet destination)
23
