X1 errrors cont2017 Flashcards Preview

2016 Master > X1 errrors cont2017 > Flashcards

Flashcards in X1 errrors cont2017 Deck (23)
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1

rdk03001

card init failure

2

rdk3009

ip aquisation failure(ip init fail)

3

rdk03004

carousel validation failure(docsis ip not established 10 min)

4

rdk03036

moca network not found(gateway)

5

rdk03010

firmware download error

6

how resolve xre00261 xre00264

make sure phone# being entered is the primary on the acct, try all other numbers on the account, escalate to doj

7

xre00250

billing mismatch of act# (device not init)

8

how would you resolve xre00036

verify acct #

9

how would you resolve xre00027

verify phone #

10

rdk03035

moca issues inadequate moca signal

11

rdk03003

docsis reg failure (dsg traffic not flowing)

12

resoltion: bring signals witgin specs

xre00256, xre00257

13

apps4238&4239

cannot retrive wifi name

14

rdk03087

wireless gateway and lost and found signal lost

15

rdk03060

hdcp error

16

resolution:send hit

xre00252, xre00254, xre00263

17

rdk03034

moca issues no rf signal out

18

apps4236

unsupported gateway

19

resolution:add device to acct

xre00250, xre00251,xre00253,xre00255

20

apps4230

wireless gateway offline

21

resolution:wait 5 min, reconnect STB to XRE(power botton off then on) call dispatch

xre00258, rdk03004, rdk03005

22

rdk03033

internet outage(cannot reach major internet destination)

23

rdkorxre03007

device has been suspended (disconnected mode)

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