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2016 Master > xfinity voice > Flashcards

Flashcards in xfinity voice Deck (51):
1

What are the 3 types of calls a customer can make using their CDV service?

Domestic, International, and Operator-Assisted Calls.

2

What are the 3 ways that calls can travel when a customer uses CDV?

CDV to CDV, CDV to Internet, CDV to PSTN

3

What are the 4 methods for accessing voicemail?

*99, voicemail access number, home telephone number, and Xfinity Connect / Smartzone

4

What 4 prefixes are automatically blocked when using Business Trunking?

900, 976, 700 and 500.

5

When installing a 9 port drop amplifier, Xfinity voice service will be connected to which port?

Passive Port

6

Name two countries where Business Voice provides unlimited local and long distance?

USA, Mexico, and Canada.

7

You can make outgoing calls from an iPhone, iPad Touch, iPad, or Android smartphone all without using any wireless minutes.

Voice 2 go.

8

Xfinity Voice now includes what free feature for residential customers with Unlimited and Unlimited select service?

Free mobile calling with Voice 2 go.

9

Customers now receive readable voicemail. How many minutes will the transcript of the voicemail message include?

1

10

What option do you choose to review new messages in the voicemail menu?

1

11

What is the MTTR for Business Class Voice customers?

4 hours

12

What should never be installed between a tap and an eMTA?

house amplifier

13

On a new Xfinity Voice install, what should be connected to the eMTA before power is connected?

coaxial cable

14

Which keypad digit is pressed to replay a voice message with XFINITY Voice service?

4

15

What term describes an operator interrupting a call on a line that was verified busy?

Busy Line Interrupt

16

Name 5 of the 12 Xfinity Voice features?

3 way calling, Anonymous Call Rejection, Call Forwarding, Call Forwarding Selective, Call Return, Call Screening, Call Waiting, Caller ID, Caller ID Blocking Per Call, Caller ID with Call Waiting, Repeat Dialing, Speed Dial 8,

17

What is the code to access voicemail from home?

*99

18

What is the Xfinity Voice Rule of Three?

1. confirm new phone number2. voice welcome kit and how to use voicemail3. uses of Smartzone

19

Which Xfinity service is connected to the external passive port on the input side of a drop amplifier?

Xfinity Voice services

20

Battery backup for CDV provides what range of standby service?

6 - 8 hours

21

What are the two numbers provided by the customer which are contacted in case of an alarm?

Call to Notify and Call to Verify

22

When verifying a multi-line hunt group, what do you dial to activate "Make Terminal Busy" ?

*230

23

What is the typical level of ring voltage applied in Xfinity Voice?

60-90 VAC

24

What is the frequency range typically applied to ring voltage?

20-25 Hz

25

What is the name for the Central Office server that routes calls to other IP based phones or through the PSTN?

Softswitch

26

Phantom pulse dialing is most commonly associate with what impairment?

Bad or damaged copper pairs.

27

What feature that converts your Xfinity voicemail messages to text and lets you read them as email - anytime, anywhere?

Readable Voicemail

28

When accessing the voicemail menu, what is the button you push to review new messages?

1

29

When accessing the voicemail menu, what is the button you push to replay messages?

4

30

When accessing the voicemail menu, what is the button you push to delete messages?

7

31

When accessing the voicemail menu, what is the button you push to hear more options?

0

32

When accessing the voicemail menu, what is the button you push to cancel the message playback and return to the previous menu?

*

33

How long can voicemail messages be?

5

34

What is the maximum amount of minutes you can have in a voicemail message inbox?

225

35

Why Is A User Pin required for Using Xfinity Voice Customers?

To protect the privacy of your account, we require the use of a Security PIN. (Einstein Doc ID TLK2293)

36

What is truth in caller ID act?

The Truth in Caller ID Act of 2009, which was signed into law Dec. 22, 2010, prohibits caller ID spoofing for the purposes of defrauding or otherwise causing harm. In June 2010, The Federal Communications Commission (FCC) adopted rules implementing the Truth in Caller ID Act.

37

What are the FCC rules for the caller ID act?

The FCC’s rules:Prohibit any person or entity from transmitting misleading or inaccurate caller ID information with the intent to defraud, cause harm, or wrongfully obtain anything of value.Subject violators to a penalty of up to $10,000 for each violation of the rules.Exempt authorized activities by law enforcement agencies and situations where courts have authorized caller ID manipulation to occur.

38

How many minutes are in the Carefree Worldwide International calling plan for $14.95?

300

39

How many countries are included in the Carefree Worldwide calling plan?

101

40

How many countries are included in the Carefree Select calling plan?

82

41

How much is the voicemail with the local with more calling plan?

3.95 monthly

42

How many text messages can you send on xfinity voice?

250 per day or 4000 per month.

43

How many text messages can I receive on xfinity voice?

there is no limit

44

This provides a text messaging service to Xfinity Voice customers allowing them to send and receive test messages through an eligible device that has the XFINITY Connect Mobile App installed or through XFINITY Connect.

Text Messaging by XFINITY

45

How many SMS messages can be sent through Text Messaging by Xfinity daily?

250

46

How many text messages can be saved with Text Messaging by XFINITY?

up to 10,000

47

Who is eligible for Text Messaging by Xfinity?

Any Xfinity Voice customer with a valid comcast.net user id

48

Text messaging service cost how much per month?

its included at no additional cost

49

What website does a customer go to to create a primary Comcast User ID?

http://www.mycomcastid.com

50

What is the name of the Xfinity Voice package that offers unlimited local calling, $0.05/ min long distance?

Local With More

51

What is the name of the Xfinity Voice package that offers unlimited local and long distance calling to US, Canada, & Puerto Rico?

Unlimited

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