x1 error codes(all outdated) Flashcards Preview

2016 Master > x1 error codes(all outdated) > Flashcards

Flashcards in x1 error codes(all outdated) Deck (36):
1

RDK-03001

Start up error: STB stuck at 1 Dot-Card initialization failure. Resolution: Power cycle set top box.

2

XCL:00001

Unable to Locate Guide of XRE Player Application. Resolution is to reboot STB to clear error and re-establish connection.

3

XCL:00002 through 00017

The Application could not load the main menu XML. The XRE server was not deployed properly. Resolution is to call dispatch; and follow local escalation process. These codes indicate a potential national outage that a Tech would not be able to resolve.

4

XCL: 00018

Unable to tune to channel. Resolution is to: verify RF for frequency on tuned channel (i.e. 693 MHz), Verify Entitlements send INT(Moto) or Refresh (Cisco/SA) or power cycle STB.

5

XCL: 00019 & 00020

Device Registration info not returning. Resolution is to Call Dispatch and Follow Local Escalation Process.

6

XCL: 00021

Unable to Tune To Previous and Current Channel. Resolution is to verify RF for frequency on tuned channel (i.e. 693 MHz). Verify entitlements; send INT (Moto) or Refresh (Cisco/SA) or Power Cycle STB.

7

XCL: 00022

VOD returned Error Response. Resolution: Verify entitlements; send INIT (Moto) or Refresh (Cisco/SA) or Power Cycle STB.

8

XCL: 00023 through 00047

Provision/ Activation errors. Resolution: Ensure Correct account number and phone number from billing/ work order is being entered. Power Cycle STB and re-try onscreen activation (enter account number/ phone number).

9

RDK-03002

Start up error: STB stuck in 3 dots - Proxy application or CMAC application doesn't loadResolution: Powercycle STB, check connections and RF levels and verify the STB has an IP address.

10

RDK-03003

Startup error: STB stuck at 2 dots, DSG acquisition failureResolution: Powercycle STB, check connections (tech) and RF levels (SAHIC)

11

XCL: 00048 Through 00056

No Host MAC for guide. Resolution: Power Cycle STB to re-establish connection.

12

XCL: 00057

Failed Entitlement. Resolution: Verify Entitlements; send INIT (Moto) or Refresh (Cisco/SA).

13

XCL: 00084 through 00088

Failed Connection during reboot/ reconnect of XRE Server. Resolution: Power Cycle STB. Potential national Outage; technician would not be able to resolve. Call dispatch; follow local escalation process.

14

"No Activation" Screen

Perform WAREHOUSE RESET

15

Boot does not complete

Send INIT (Moto) or Refresh/Rehit (Cisco/SA).

16

Entitlements Incomplete/ Missing

Send INIT (Moto) or Refresh/Rehit (Cisco/SA).

17

RDK-03030

Cant connect to XRE due to internet outage. This error overlay will appear during the boot sequence. Troubleshoot the dots as you normally would.Resolution: reboot/power cycle, possible XRE outage, call dispatch, follow local escalation practices

18

RDK-03031

Cant connect to XRE although internet is accessible. This error overlay will appear during the boot sequence. Troubleshoot the dots as you normally would.Resolution: wait 5 minutes, Reconnect the STB XRE connection (push power button off and then on) reboot/power cycle STB, call dispatch follow local escalation practices.

19

RDK-03004

Startup error: STB stuck in 3 dots - STB DOCSIS/DHCP IP acquisition failure.Resolution: Power cycle STB, check connections and RF levels, call dispatch they may need to verify eSTB and eCM MAC in billing.

20

RDK-03006

Startup error: STB stuck in 3 Dots - STT not available Resolution: Power cycle STB, check connections (tech) and RF levels (SAHIC)

21

RDK-03005

Start up error: STB stuck in 3 Dots- channel map acquisition: Resolution: Check connections and RF levels

22

RDK-03007

Start up error: STB stuck in 3 Dots-STB is in disconnected modeResolution: Verify DSG tunnel traffic, ensure the count is increasing to ensure flow

23

RDK-03008

Start up error: STB stuck at 3 Dots- unknown causeResolution: Power cycle STB, Check connections and RF levels.

24

Lag between key press and STB response

Poor RF

25

Blue Screen with "PACE ABL"

Replace STB

26

Black Screen

Exit->Exit->Exit->Resolution (4-8-0, 7-2-0, or 1-0-8-0)

27

Error Code 21

Validate RF to ensure channels can tune to QAM frequencies

28

Cable RF signal level at the desired outlet does not meet requirements.

Isolate and correct the following conditions related to RF signal loss. Look for poor connections; damaged cable or passive devices or excess coaxial cable length

29

One or more installed MoCA devices fail to establish a MoCA network connection

Isolate and correct RF impairments. Confirm coaxial cable connected to RF IN.

30

Transmission date rate between the Media Hub and Terminals below 200 Mbps.

Isolate and correct RF impairments or noise in network. To/From variation: check for amp on line; ensure POE filter is in proper locations.

31

RDK-03010

An error occurred during firmware download, this error overlay would appear anytime a firmware download fails. Most likely it would appear on top on linear videoResolution: Attempt to download new firmware via guide settings if possible, check connections and RF levels, call dispatch and follow escalation practices.

32

RDK-03030

Cant connect to XRE due to internet outage. This error overlay will appear during the boot sequence. Troubleshoot the dots as you normally would.Resolution: reboot/powercycle, possible XRE outage, call dispatch, follow local escalation practices

33

RDK-03031

Cant connect to XRE although internet is available. This error overlay will appear during the boot sequence. Troubleshoot the dots as you normally would.Resolution: wait 5 minutes, Reconnect the STB XRE connection (push power button off and then on) reboot/powercycle STB, call dispatch follow local escalation practices.

34

RDK-03032

Cant connect to the XRE although internet is accessible. This error overlay will appear on top of the linear video.Resolution: wait 5 minutes, Reconnect the STB XRE connection (push power button off and then on) reboot/power cycle STB, call dispatch follow local escalation practices.

35

RDK-03033

Boot Process: Cant connect to theXRE due to internet outage. This error overlay will appear on top of the linear video.Resolution: Reboot/Power cycle STB, possible XRE outage, call dispatch, follow local escalation practices

36

RDK-03037

Embedded cable modem is disconnectedResolution: call dispatch follow local escalation practices.

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