xfinity home security 16 Flashcards Preview

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Flashcards in xfinity home security 16 Deck (349):
1

On the RJ 45 clip, what pins are used for power?

Pins 4, 5 and 7, 8Blue, white blue and White Brown, brown

2

What are the 2 types of phone numbers required to setup Xfinity Home Secure?

Call to Verify, Call to Notify

3

A new customer or an existing customer who has been with Comcast less than six months will have to have this performed before getting Xfinity Home Secure.

Risk Assessment (Credit Check)

4

What port on the Xfinity Gateway is used to pair a wireless camera

port 4

5

All employees who are (1) installing, (2) servicing, (3) designing, (4) selling or entering intocontracts, or (5) accessing circumventional information about a home security or low voltagesystem must be?

Licensed according to the requirements of the state(s) in which they perform

6

What is the National Electric Code, the standard to which all electrical systems are to beinstalled?

NFPA 70

7

How often does a Zigbee device send a heartbead/check-in message?

Every 27 minutes

8

How do you cancel the emergency alarm via the XH touchscreen? 

By Entering your 4-digit master code.

9

Who can provide a contract copy or originals to Comcast when requested?

Iron Mountain

10

If a customer does not have a compatible panel and keypad but want to use their current sensors what will have to be done instead of a takeover?

A panel swap

11

Person 18 or over who has authority to sign on behalf of the account holder attime of XFINITY Home system installation?

Authorized Signer (XFINITY Home Compliance GuidelinesENTERPRISE STANDARD)

12

In addition to a compatible panel, what else must be compatible for a system upgrade?

Keypad 

13

What Android versions are supported by the XFINITY Home App?

Jelly Bean, KitKat, Lollipop, Marshmallow, Nougat, Oreo

14

The motion sensor is pet immune up to how many Lbs?

SMC motion sensor is immune to pets up to 40 pounds, and the Visonic motion sensor is immune to pets up to 85 lbs.

15

What additional XH devices and enhanced services are not availible in all multi-dwelling unit locations? 

Thermostat

16

What are compatible panels for system upgrades?

Honeywell Vista 20p or 15p both require firmware updates of 3.0 up to 9.18

17

This is an advanced technology that learns your heating and cooling preferences and then programs itself to help you save money on your energy bills while keeping you comfortable

EcoSaver

18

What is the maximum number of videos that can be stored?

3,000

19

What is the minimum zigbee signal percentage

30%

20

Which security device should be installed in areas clear of fans, heaters, curtains, and seasonal decorations?

Motion Detectors

21

What is the web address to access Xfinity Home Security Web Portal?

www.xfinity.com/xhsportal

22

XFINITY Home installation in a location with no existing system?

Greenfield

23

Where can you download a user manual for Xfinity Home?

comcast.com/XFINITYHomeSupport

24

This app allows you to access a core set of remote monitoring and security system functions of Xfinity Home.

Xfinity Home app

25

How long of a life does a smoke detector have?

10 years

26

110V house-powered or 9V battery-powered standalone peripherals; notconnected to a burglar alarm system?

Household Smoke Alarm and Household Carbon Monoxide Detector

27

A customer claim regarding false alarm fines and reimbursement, equipment failure, or requesting copies of alarm history, pictures or videos?

XH Escalation

28

Where will the customer be notified that they have a low battery issue on one of their devices?

Message on the touchscreen

29

XH will only ___________ when the fee was issued due to a proven faulty or system issue.

compensate the customer directly

30

How many Zigbee devices can connect to a technicolor touchscreen?

63

31

What 2 methods are used by the Touch Screen to communicate with the XFINITY home monitoring station?

Broadband and Cellular

32

what is the Zigbee wireless standard.

802.15.4

33

How should customer's contracts be stored?

In a secure and locked location until delivery to Check-In

34

The fee that is charged to customers in areas where verified response is required by the municipality?

$4.95 monthly fee

35

Refers to the TouchScreen that is unable to communicate to the iControl system for XH to operate?

Broadband offline

36

How often does the touchscreen send a broadband heartbeat?

20 minute

37

How many cameras can our system have?

6

38

Customer will be responsible for unreturned equipment charges upon disconnect. How much do we charge for the Touch Screen?

$250.00

39

What are three of the five ways to prevent false alarms with Xfinity Home?

1) Know Your System2) Keep Your Contact Info Current3) Know Your Password4) Keep Areas Around Motion Detectors Clear5) Notify Xfinity if anything changes

40

Secure users must have at least ___ ________ listed for the default, required alarm rule. 

one contact

41

What Internet address is available to customers to customize rules and events?

Subscriber Portal - www.xfinity.com/XHSportal

42

What is one feature that is included at no additional charge with Xfinity Home Secure that is not typically provided free from other providers?

Cellular Backup

43

XH CANNOT be sold in:

HospitalsNursing HomesMilitary HousingDormsCommercial Properties or spaces (hotels, restaurants, etc.)

44

A one week period directly following the installation of an XFINITY Home system where the central monitoring station will not dispatch emergency responders when an intrusion alarm is activated?

Familiarization Period

45

How long of a recording time is each video clip with Xfinity Home Security?

15 seconds

46

What is the National Fire Alarm Code, the standard to which fire alarm systems are to beinstalled?

NFPA 72

47

A door/window sensor, motion detector, or glass break sensor in Xfinity Home Web Portal would be referred to as what?

Input Zones

48

Must happen in the first step to ensure that you are troubleshooting correctly? 

Pre-Check Verification

49

Customers must choose which setup to correctly update contact numbers: 

Emergency Dispatch

50

What is the maximum number of pictures that can be stored?

3,000

51

Other than licensing, all employees who service XFINITY Home in states without state mandated registration requirements must undergo?

A 3rd party criminal history check performed by XFINITY Home

52

The Touchscreen and Router are considered “Comcast-owned” and must be returned within?

45 days or the customer will be charged an Unreturned Equipment Fee

53

Where can a customer go to learn more about and to see how EcoSaver works?

www.comcast.com/energysaver

54

What are the three steps in arming your XH through your touch screen controller? 

1) Touch the [Press to Arm] button on the Home Screen.2) Select [Arm Stay] to arm your door and window sensors with a 120-second delay or select [Arm Away] to arm all your sensors, including door, window and motion sensors.  Select [Arm Night] to arm your door and window sensors with no entry delay, which will immediately activate the alarm if door and/or window sensors are triggered.3) Enter your 4-digit master code to arm the system.

55

To mount a door and window sensor what two methods are used

tape and silicone

56

Where do you find the current firmware under the settings

Advanced Settings

57

Where would you go in the Xfinity Home Web Portal if you wanted to send a text message to your cell phone when your front door opens?

Automation

58

Must be approved by the applicable region XH Compliance Senior Manager prior to their use

ALL third party contractors

59

Name the 3 type of fire devices?

Smoke Detectors, Heat Detectors, and Carbon Monoxide Detectors

60

Smart enough to let you "set and forget," it helps you reduce air conditioning and heating costs automatically.

EcoSaver

61

When a municipality requires an eye-witness, visual verification of alarm activation before dispatching police?

Visual Verified Response

62

Zigbee RSSI should be no less than 

-70

63

What is the maximum number of thermostats that can be used with Xfinity Home Security?

4

64

How many pictures can you take daily with Xfinity Home Security?

150

65

How long of life does a smoke detector have?

10 years

66

What is the technician setting entry code

4321

67

What section in Xfinity Home Portal is utilized to update your Alarm Permit and Expiration date?

Emergency Dispatch Setup

68

When setting up a rule to capture images, how many images are saved in Xfinity Home when the rule is triggered?

5 images

69

How long is the back up battery rated to last for?

24 hours

70

What size resistor is needed on a Vista panel zone?

2000 ohms

71

XHome Wi-Fi levels should be above

-75 dBm

72

Customer will be responsible for unreturned equipment charges upon disconnect. How much do we charge for the Security Router?

$30.00

73

The Subscriber Agreement must be executed by the customer before the system is installed EXCEPT for?

The Equipment Locator Record

74

What percentage of false alarm dispatches occur within the first seven days following an installation?

90%

75

Certain municipalities within a given state require Home Security system users to obtain this?

an alarm registration or user permit

76

What Keypads are compatible with a system upgrade? 

Honeywell 6160 6150 6148

77

All devices have batteries that are available at local retail stores except which device?

Touchscreen

78

How many text messages can Xfinity Home Security send daily?

100

79

How many Xfinity Wifi devices can be connected at 1 time?

8(1 Touchscreen, 6 cameras, and 1 wifi repeater)

80

LQI should be no less than

236

81

Use these 5 steps to Prevent False Alarms

1. Know your system2.Keep your contact info current3. Know your password4. Keep areas around motion detectors clear5. Notify us if something changes

82

What is the current recommended broadband internet speeds (upload/download) for Xfinity Home Secure?

750kbps Upload/Download

83

A technician does not need to be licensed to perform these things?

1) Removing equipment from a customer’s home following termination of their service2) A technician servicing other Comcast equipment or services that do not directly affect the XFINITY Home equipment.3) A technician removing other Comcast equipment or services that do not directly affect the XFINITY Home equipment.

84

Technicians must ensure delivery of the contract to Regional Check-in within?

10 days of completion of installation

85

What is the maximum number of thermostats that can be installed with XFINITY home?

4

86

What is the purpose of the Subscriber Agreement?

To limit Comcast’s liability in the occurrence of an alarm event and to have the customer information necessary to provide the services

87

Zigbee operates on this wireless frequency.

2.4 GHz

88

The Xfinity Home Portal supports what browsers?

Internet Explorer 8.0 or later and Mozilla Firefox 16 or later Chrome 23 or later Safari 6

89

If the customer calls in requesting compensation for a false alarm, they must?

Send in the request in writing along with any paperwork received from the municipalityregarding the fine

90

The XFINITY Home touch screen controller can operate in what languages?

English and Spanish

91

How much power will a Vista system support in basic configuration?

600 mA

92

Information that can be used to bypass the security system, affect its operations,or interrupt and disrupt signals to the central monitoring station?

Circumventional Information

93

Battery sensor on sensors should read no less than 

3000mV

94

What is the speed offered for the Xfinity Home Cellular backup?

2G/3G

95

A statutory right customers have to cancel service made following in-home sales (i.e., Secure Product and Control Product sold by a DSR) and we are required by law to give customers notice of this right?

3 Day Right of Rescission

96

By default, how long do you have to exit your home when arming Xfinity Home Secure?

120 seconds

97

A customer claim regarding injury to a person, damage to property, an emergency event at the customer home, or an allegation made against Comcast related to our XFINITY Home security, control, and automation services?

XH Priority Event

98

To replace a battery for a TouchScreen, an agent must do what?

Schedule a Truck Roll

99

What is the maximum number of wired keypads for a Vista system?

3

100

How many videos can you take daily with Xfinity Home Security?

150

101

How many numbers can you have for Call to Notify?

2

102

Name the 3 arming modes available on the Touch Screen, Mobile App, and Web Portal.

Arm Stay, Arm Away, Arm Night

103

When an alarm is triggered with Xfinity Home Secure, the Central Monitoring Center will call and verify what?

Central Station Pass Code

104

24/7 cloud video recording is?

$9.95 per Month a camera

105

What is not available for MDU customers?

Smoke Detector

106

What is the retail cost of a Water Sensor?

$49.95

107

What equipment is included with Xfinity Home Secure?

Touch Screen, wireless keypad
Plus
3 door/window sensors, 1 motion detector
Or
5 d/w
Or 1d/w 2 motion

108

What wireless format do XHome sensors use to communicate

zigbee

109

What are the 5 motion sensor modes?

Interior follower
Interior with delay
Interior follower arm night
Interior delay arm night
24-hour inform

110

4 Different Zone conditions that could be displayed on a touchscreen?

Ready, Fault, Trouble and Alarm

111

Name the Security Devices Xhome offers

Motion Sensors, Door/Window Sensors, Smoke Detector, water sensor

112

What home devices are listed on the touchscreen?

Lighting
Thermostats
Cameras
Key fobs
Key pads
Sirens
Wifi repeater
Door locks
Other devices

113

ZigBee Data Rate is?

250 kps

114

ZigBee Network Topology is?

Mesh network

115

ZigBee battery life is?

2-5 years

116

Approximately How much bandwidth does a camera with 24/7 recording enabled use per month?

Typically less than 50 GB

117

What internet speed is needed to use CVR for internet only customers?

Must have an xfinity Internet package with a minimum 2 Mbps upload

118

How long is CVR video saved?

10 days

119

If thermostat temp and touchscreen temp are different, what must be done to remedy?

Reset thermostat

120

How many hours of consecutive missed check-ins will it take for the touchscreen to go into a COMM FAIL state?

4 hours

121

How often will the touchscreen chirp in a COMM FAIL state?

Once per minute

122

What new touchscreen feature is able to detect an elevated amount of RF in its immediate vicinity and alert the customer?

RF Interference Detection

123

What software does the TCA 203 touchscreen use?

Android 2.3.4

124

What software does the TCA 300 touchscreen use?

Android 4.4

125

How much memory is on a TCA 203 touchscreen?

512 MB RAM
And
2 GB flash storage

126

How much memory is on the TCA 300 touchscreen?

1024 MB RAM
And
4 GB flash storage

127

ZigBee range is?

Typically 10-75 meters (33-246 ft)

128

Cellular Heartbeats are?

every 60 minutes (High Tier), every 12 hours (Medium Tier), every 24 hours (Low Tier)

129

Price of Motion Sensor?

$49.95

130

Price of Camera?

$199.95

131

Price of Thermostat?

$199.95

132

Price of Door/Window Sensor?

$49.95

133

Price of Water Detector?

$39.95

134

Price of Outlet Controller?

$49.95

135

Price of Power Line Adapter?

$59.95

136

Price of Smoke Detector?

$99.95

137

Price of Wireless Keypad?

$99.95

138

Price of Keychain Remote?

$49.95

139

Price of 3 Door/Window sensor pack?

$129.95

140

Price of 5 Door/Window sensor pack?

$199.95

141

With this setting, the motion sensor will trip immediately if motion is detected when in arm away mode?

Interior follower

142

With this setting, an entry delay will be provided if the motion sensor is tripped when the motion sensor is in arm away mode?

Interior with delay

143

With this setting, the motion sensor will trip immediately if motion is detected when the system is armed in night mode.

Interior follower Arm Night

144

With this setting, the motion sensor will provide a delay equal to entry delay if it is tripped while the system is armed in arm night mode.

Interior Delay Arm Night

145

By default, motion detectors are disabled when the system is in these two arm modes

Arm Stay and Arm Night

146

How often does the COPS MPower login password Change?

Monthly

147

What steps does installer take to assign port 4 to Xfinity Home on XB3?

Login to 10.0.0.1Click hardware, Then select LAN Check the box for "Associate Ethernet Port 4 to Xfinity Home Network" Hit SAVE button

148

7 steps in a XH Completion Checklist

1. Access Subscriber Portal 2. broadband online 3. cellular online4. Two CTV phone numbers 5. Two CTN phone numbers 6. Sensor Testing Valid 7. cancels -XH removal or false churn

149

C.O.P.S.

Central Office Processing Service

150

CMS

Centralized Monitoring Station

151

This alarm system component has a built in Dialer which can text, email, or call and can be digital, cellular, radio, or over the Internet.

Communicator

152

How long does the touchscreen stay in pairing mode when installing sensors?

5 minutes

153

What is the name of Comcast's newest indoor/outdoor camera?

Xcam

154

The power LED on the XCam should be __________ before you proceed with touchscreen pairing.

blinking blue

155

What is the Color and Common use for the C Wire?

Black or Blue, 24V Neutral (Common Leg)

156

What is the Color and Common use for the Rh/Rc Wire

Red, 24V Power for heating and cooling

157

What is the Color and Common use for the W/W2 Wire

White, 1st and 2nd Stage heat relay

158

What is the Color and Common use for the Y1 wire

Yellow, 1st Stage cool relay

159

What is the Color and Common use for the Y2 Wire

Brown or Orange, 2nd Stage cool relay

160

What is the Color and Common use for the G Wire

Green, Fan relay

161

This type of thermostat uses a vial connected to a bi-metal spring that reacts to the temperature. So, when the vial is tipped in one direction, it closes the two contacts (turns unit on). Then when the vial is tipped the other way, it opens the two contacts (turns unit off).

Mercury

162

This type of thermostat uses a bi-metal device which causes two contacts to close (turn the unit on) or open (turn the unit off) the circuit depending on the room’s air temperature.

Mechanical

163

These thermostats use a magnetic latching relay. The two contacts close (turn the unit on) when the first coil on the relay receives a voltage pulse. The two contacts open (turn the unit off) when the second coil on the relay receives a voltage pulse. The voltage pulses are generated by the electronics inside the thermostat.

Electronic

164

The homeowner can set the temperature to automatically adjust depending on the time of day, occupancy use, etc. This pre-programmed set of rules tells the thermostat when to turn on and off.

Programmable

165

The home owner adjusts the temperature as needed (mercury or mechanical models above).

Manual

166

How long must you hold the reset button on the XCam to factory reset it?

At least 10 seconds

167

If the XCam needs to be factory reset during the pairing process (still connected to y cable) what else must be factory reset?

XW3

168

How can a tech verify the XCam has been successfully factory reset?

The power LED will blink blue

169

How to factory reset XW3

Insert paper clip or something similar into reset hole for at least 10 seconds.

170

Which pins are pre crimped on the xCam's special RJ-45?

Pins 4,5,7,8

171

What pins on the xCam's special RJ-45 connector have a preinstalled jumper to connect them?

Pins 4 and 7

172

What is the viewing angle on the XCam?

109 degrees

173

Video resolution on XCam

HD 720p

174

Where is the antenna located for the XCam?

On the power pack (XW3)

175

What is the name of the power/wifi adapter used with the XCam?

XW3

176

What is the nighttime range of the XCam?

Up to 23 feet

177

How to factory default a quickset 914 door lock

Press b button 9 times

178

To enter pairing mode on a quickset 914 door lock:

Hit the A button 4 times

179

Battery size for the XDW door/window sensor

CR2450

180

A wireless "dead spot" is a wifi signal worse than this

-75 RSSI

181

Sirens, power, fire detection use what gauge wiring?

18 gauge

182

Sensors, motion detector, keypads, glass break and telephone connection uses this size wire

22 gauge

183

How long does a PIM v2 stay in pairing mode

90 seconds

184

How do you factory default a vista15p or vista20p panel?

On key pad press 4112800 then press *97

185

Broadband IP

69.252.80.244

186

Cellular IP

69.252.80.250

187

Must be completed for all XFINITY Home Smoke Detector installations?

A fire location record

188

XFINITY Home Warranty can be purchased at any time, but will not be effective until how many days after enrollment?

30 days

189

What equipment cannot be taken over in a panel swap?

CO detectors, heat detectors, non-5800 series wireless devices, screens, mats, foil, key fobs, photo-electric beams.

190

The following customer equipment can be taken over if functioning properly and in acceptable condition:

water sensors, temp sensors, and notification devices (sounders, sirens, and strobes)

191

Wireless sensors (i.e.: Honeywell 5800) that are installed on a detached garage, workshop, or the like, may be used provided such location is within ______ of the main premise.

50 feet

192

Ground wire runs shall meet the following lengths/gauges:

0‐50ft: 18 AWG, green jacketed, solid conductor

50‐100ft: 16 AWG, green jacketed, solid conductor

193

Which terminal is the grounding terminal on the vista 20p?

Terminal 25

194

what is the maximum number of ohms permitted under the NEC for grounding panels?

25 ohms

195

Transformer wire runs shall meet the following lengths/gauges:

0‐50ft: 20/2 AWG

50‐100ft: 18/2 AWG

196

How do you wire "doubled up" zones

In a series

197

To communicate with a vista 20p panel the 1st keypad has to be addressed to

16

198

To access the readdress capability on the Honeywell keypad,

Press and hold 1 and 3 until it says Conn Address

199

What is a Brand new keypad out of the box addressed to

31

200

Adding a second keypad you have to enter

Enter programming 4112800 than press *19010

201

Exit programming on keypad

*99

202

How To default a vista 20p panel

4112800 to get into programming
*97 to factory default

203

What panels are compatible with a system upgrade

VISTA 20p/15p/ firmware 3.0 up to 9.18

204

How to exit programming on a vista 20p

*99

205

Factory default the alarm panel from keypad

Enter programming 4112800 than press *97

206

How to enter programming on the keypad

4112 800

207

Four motion sensor patterns

Trap detection, channel detection, spot detection, volumetric detection

208

Order of Panic buttons on Vista Keypad

Medical
Fire
Police
Unused

209

How to enter zone programming

*56

210

Four‐wire smoke detectors must have the __________________ installed and programmed.

4142TR trigger cable

211

Existing devices installed with the wire types below cannot be taken over and shall be considered for XH Zigbee replacement.

Zip wire (unshielded unjacketed two conductor wire, similar to lamp cord) Telephone‐grade wiring (i.e. 24awg; 2‐pair TP/UTP, SOL/STR)
Network‐grade wire (i.e. CAT 3/ 5/6; 24awg, 4‐pair TP/UTP, SOL/STR)
Unlabeled wiring (Most wire indicates UL listing, i.e. CM, CL, FPL, etc.)

212

When removing a device, keypad, smoke detector what should be done in the panel?

Label wires "for future use"

213

On a VISTA 20p panel what terminals are used for telephone input

Terminals 23 & 24

214

On a VISTA 20p panel what terminals are used for telephone output

Terminals 21 & 22

215

What terminal and color wire is for data in on a vista 20p panel

Terminal 6 and green wire

216

How many zones are supported on a Vista 15p?

6 including the smoke detectors

217

What terminal and color wire is for data out on a vista 20p panel

Terminal 7 and yellow wire

218

On a Honeywell 6160 how do you enable the chime

Enter master code + 9

219

What terminals are used for alarm output

Terminals 3 and 4

220

Which terminals connect the PIM to the panel?

4,5,6,7

221

Which terminal is Data IN ?

6

222

On a VISTA 20p panel what are terminals 1 & 2

The power transformer

223

How many zones are supported on the Vista 20 P?

8 including smoke detectors

224

Battery capacity for emergency burglary standby is at least

12V, 4AH

225

What is the total aux power available on the Vista 20P?

600ma

226

Combining two zones on one is called _________.

Zone doubling

227

There are _______zones on the Vista 20P motherboard.

8

228

Which specific ohm resistors are required for zone doubling?

3K and 6.2K

229

A 6160 keypad draws ______mA.

150 mA

230

The first step during a panel replacement requires ____________.

placing the system on test with the current monitoring station

231

The Vista 20p can support _________ wireless receiver(s).

1

232

On the Vista 20p, what is the factory enabled keypad address?

16

233

What terminals does a siren hook up to?

Terminal 3 & 4

234

On a VISTA 20p panel what is terminal 25 for

Grounding or bonding

235

What is the maximum total output on terminal 3 & 4

2 amps

236

"EOLR" stands for

End of Line Resistor

237

Resistance in a series circuit is

Additive

238

Resistance in a 2-leg parallel circuit with equal resistors is calculated using the _____________of the resistor divided by the ________________ of resistors.

Value, number

239

Total resistance in a parallel circuit with unequal value resistors will always be _____________than the _____________ resistor.

Less, smallest

240

What is the correct loop config. for fire detection devices and panic buttons?

Open

241

What is the function of a step-down transformer?

Decrease voltage

242

Series circuits have how many paths of current flow?

1

243

The most common loop configuration for burglar alarm system devices is a
_____________ loop circuit.

Closed

244

What is the abbreviated form of 2000Ω

2KΩ

245

Current is measured by placing the meter in

Series

246

Voltage is measured by placing the meter in

Parallel

247

Resistance is measured by placing the meter in

Parallel

248

Voltage in a parallel circuit is

Constant

249

All existing relay functions will operate in the same manner following takeover if they are ____________.

relay functions are not supported

250

XH business policy permits ____________ keypads on system upgrades without supervisor approval.

2

251

Why must a technician have supervisor approval if installing a 3rd keypad?

Because it would require a supplemental power supply

252

The default installer code on a Vista 20p is ____________.

4112

253

The keypad wires connect to the ECP on which specific terminals in the panel?

4,5,6,7

254

Output device 4204 addresses are set by

Dip switched

255

The 5881 Wireless Receiver features ____________ antennas.

2

256

In zone programming, “01” refers to which of the following zone types?

Entry/exit

257

The maximum alarm output on a Vista 20P is ___________.

2A

258

When a knock out is removed from a panel enclosure it is important to ________.

install a bushing prior to running wire through the hole

259

Power is measured in

Watts

260

A security system consists of

Input devices, output devices, a control panel and a user interface

261

Which of the following is an input device?

Motion detector

262

SOL is what type of wire?

Solid conductor

263

STR is what type of wire?

Stranded conductor

264

The most common wire for contacts is

22/2 SOL or STR CM/CL2

265

The most common wire for keypads, motions and glass breaks is

22/4 SOL or STR CM/CL2

266

The most common wire for fire alarm circuits is

18/2 &18/4 FPL, FPLR, FPLP

267

The most common wire for power or audible circuits is

18/2 SOL or STR CM/CL2

268

Voltage in a series circuit is

Additive

269

Current business policy requires that customer equipment removed during an upgrade be ___________

Left with the customer

270

The PIMv2 supports _________ 6160 keypads.

3

271

Where is the PIMv1 installed?

Behind each keypad

272

Which side of the PIMv2 should be installed facing outwards for best signal transmission?

The blank side

273

The legacy control panel communicates directly with the _________ on takeover
installations.

PIM

274

Current in a series circuit is

Constant

275

Current in a parallel circuit is

Additive

276

A resistor color coded red, black, yellow, and silver has a value and tolerance of

200KΩ and 10% tolerance

277

Ona normally open supervised circuit, a short causes a

fault or an alarm

278

Ona normally closed unsupervised circuit, an open causes a

Fault or an Alarm

279

On a normally closed supervised circuit, a short or an open causes a

Fault or an Alarm

280

Which of the following is an output device?

Siren

281

Perimeter, Interior, Entry/ Exit, Fire and 24 Hour are examples of different _____.

Zones

282

Ready, Fault, Trouble, Alarm and Restore are examples of different _________.

Zone conditions

283

An alarm condition occurs when the control panel is armed or _____________.

A fault happens on 24 hour zone

284

PIR stands for ________________.

Passive Infrared

285

PIRs detect ________________.

Warm blooded animals

286

A dual-technology motion detector integrates PIR and ________________.

Microwave

287

Photo beams are not available in which of the following configurations?

Triplet

288

The 6160 keypad comes defaulted with address___________.

31

289

What button sequence must be pressed within 50 seconds of panel power up in
order to address the keypad?

1 and 3

290

24. To program keypad address 17 in the panel, press___________.

*190

291

What is the recommended location for EOLR installation?

At the last device on the zone

292

According to Ohm’s Law, _____ of the values must be provided to determine the missing measurement.

2

293

Which is larger in diameter, 10-gauge or 20-gauge wire?

10 gauge

294

An acoustic detector is triggered by volume and ________________.

specific frequencies

295

Output devices are triggered by ________________.

control panel state

296

DACT stands for ________________.

Digital Alarm Communicator Transmitter

297

Resistance ____________ as the wire diameter decreases.

Increases

298

When connecting batteries in parallel, the voltage measurement is ___________.

Constant

299

A transformer has a primary and a ________________ coil.

Secondary

300

Power calculations require both the number and ____________ of each power-
consuming device.

Current draw

301

What are the 3 possible base kit options available?

1 D/W and 2 Motions
3 D/W and 1 Motion
5 D/W Sensors

302

RF interference feature is also known as

Jamming detection

303

In an armed OR disarmed state, the system will go into COMM FAIL after __________ of consecutive missed check-ins.

4 hours

304

To comply with UL standards, when the touchscreen is in a trouble state, how often will it "chirp"?

Once per minute

305

With the "Deferral to Waking Hours" aka "Do not Disturb" function enabled in the default setting, what hours will it be active?

10pm to 8 am local time

306

Name 3 pieces of equipment that is only available with Xfinity Home Secure.

Touch Screen, WiFi Repeater, Curtain Motion Detector, Key Fob, Smoke Detector, Wireless Keypad, Siren Repeater, Glass Breaker, Sensor

307

What is the minimum iOS version that supports the XFINITY home app?

iOS 8 (7 will still have access to XH app 7.2)

308

What Android OS versions support the XFINITY home app?

4.4 and higher(4.1 wil still have access to xh app 7.4.18)

309

The audible alarm when Fire Panic is pressed

Unique cadence (three warbled beeps with a slight pause)

310

What are the two pieces of equipment that is covered for both warranty and non-warranty customers if the equipment is defective?

Touchscreen, Xfinity Home Router

311

How much money can a customer save on homeowners' or renters' insurance with Xfinity Home?

up to 20% but it depends on your market and insurance company

312

How would a customer enter in a permit # on to their account?

Log in to the subscriber portal at www.XFINITY.com/xhsportal; go to the Security menu, select “Emergency Dispatch Setup” and enter the permit number along with the expiration date atthe bottom of the page

313

What is the latest tecnicolor Touchscreen version available

Ibiza

314

Where can a customer go on the internet to Watch "How-To" Videos, Download their User Manual, and check out help and support forums and FAQs?

www.comcast.com/xfinityhomesupport

315

What does the Emergency option on XH do?

Sends an immediate alarm to the central monitoring station, indicating an emergency of a specific type.

316

How often is a home in the US burglarized?

14.4 seconds

317

The battery for the Door / Window Sensor (SMC) is what type?

CR2 type battery and requires one (1) battery

318

Should be selected from the main screen in order to correctly update the CTV/CTN numbers.  

Security Dropdown

319

The connectivity range controller (TouchScreen or Hub) for the Indoor/Outdoor Camera (Black) is: 

40 feet

320

What are the two steps in Disarming XH through your touch screen controller?

1) Touch at the [Press to Disarm] button on the Home screen.2) Enter your 4 digit master code to disarm the system.

321

With Xfinity Home Control, what is the only piece of equipment not available for SIK?

Powerline Adapter

322

Following the initial install of system or add-on equipment, how long is the customer covered with limited warranty protection?

30 days limited warranty

323

Explain how EcoSaver works in three steps:

1) Set Your Preferred Temperature Schedule2) Wait while EcoSaver learns the temperature changes in your home and the weather outside your home.3) Let EcoSaver make small adjustments to your thermostat that save you money and keep you comfortable.

324

What are the 3 different types of Rules that can be configured from the Xfinity Home Portal?

Schedule, Event, Non-Event

325

how do you factory reset a centrlite thermostat

hold the hold button and press reset and keep holding the hold button till the temp comes back up, then releash the hold button.

326

The Xfinity Home Mobile Application is compatible with what software?

Any iPhone/iPad/iPod Touch device running iOS 8 or higher.Any Android device running version 4.1.2 and 4.4.

327

What 2 steps are taken to reset a RTC0A CT305 thermostat?

1. Verify it is in simple mode
2. Press and release small black reset button under the thermostats top cover panel

328

Monthly price of Home Security?

$39.95

329

Where can a technician go to find updates to COPS passwords?

CU Xfinity Home Community

330

What level of services can be installed in a military base?

Xfinity Automation only (Because local police do not have jurisdiction on bases and therefore cannot be dispatched in the event of an emergency)

331

What are the primary system requirements for Fire Protection?

Smoke alarms be present in each bedroom, outside each bedroom and on each floor of the home

332

What is the Thermostat Tech Support #

1-855-300-4267

333

TT APN

comcast4

334

License numbers must be displayed on XFINITY Home marketing materials including, butnot limited to:

Internet advertisements and webpages, print and radio advertisements, vehicles, website, and commercials and business cards

335

If a customer has Xfinity Home Secure 350, how much more per month does EcoSaver cost?

It is included with the package

336

Name 5 things you can do in the Xfinity Home Web Portal.

Arm/Disarm, Check System Status, Change Alarm Settings, Update central station pass code, Update four-digit master code, Set rules, alerts, and automations If applicable, view secure live video and control lighting and temperature settings

337

What do customers do to exercise the 3 Day Right of Rescission?

A customer must, within three business days, mail or deliver the cancellation form provided in the Acceptance document or other form of written notice. The notice must be delivered to 1701 JFK Blvd.

338

Name 4 features that Xfinity Secure offers that Xfinity Control does not?

Touch Screen Controller, Connected to the Central Monitoring Station (CMC), Arm/Disarm Functionality, Combination of customer own and leased equipment.

339

What is covered under the 30 day limited warranty?

The cost of the truck roll and repair/replacement of any defective customer-owned equipment.

340

What are the 3 common features to both Xfinity Secure and Xfinity Control packages?

Mobile app, Subscriber portal, Email & text alerts

341

What number should a customer call in the event of a false alarm?

1-800-455-1207

342

What site can a customer visit to get additional easy-to-use device installation kits as well as bundles, and add on packs?

www.comcast.com/CustomHome

343

With Xfinity Home Secure, what equipment can be sent via SIK?

Lighting Controller

344

What website do you use to put alarm system in test mode

C.O.P.S. or https://copalink.copsmonitoring.com/login/

345

What 2 operating modes are available on the RTCOA CT305 thermostat?

Simple and complex

346

How do you toggle between simple and complex modes on the RTCOA CT305 thermostat?

Press and hold the PROG button for 12 seconds

347

Price of Target Motion Detector?

$49.95

348

The PIMv2 requires panel type and firmware version _________.

Vista 20P, 3.0

349

What are the three types of emergency buttons on the XH touch screen controller? 

1) Medical2) Fire3) Police

Decks in 2016 Master Class (110):