Flashcards in xfinity home security 16 Deck (349):
On the RJ 45 clip, what pins are used for power?
Pins 4, 5 and 7, 8Blue, white blue and White Brown, brown
What are the 2 types of phone numbers required to setup Xfinity Home Secure?
Call to Verify, Call to Notify
A new customer or an existing customer who has been with Comcast less than six months will have to have this performed before getting Xfinity Home Secure.
Risk Assessment (Credit Check)
What port on the Xfinity Gateway is used to pair a wireless camera
All employees who are (1) installing, (2) servicing, (3) designing, (4) selling or entering intocontracts, or (5) accessing circumventional information about a home security or low voltagesystem must be?
Licensed according to the requirements of the state(s) in which they perform
What is the National Electric Code, the standard to which all electrical systems are to beinstalled?
How often does a Zigbee device send a heartbead/check-in message?
Every 27 minutes
How do you cancel the emergency alarm via the XH touchscreen?
By Entering your 4-digit master code.
Who can provide a contract copy or originals to Comcast when requested?
If a customer does not have a compatible panel and keypad but want to use their current sensors what will have to be done instead of a takeover?
A panel swap
Person 18 or over who has authority to sign on behalf of the account holder attime of XFINITY Home system installation?
Authorized Signer (XFINITY Home Compliance GuidelinesENTERPRISE STANDARD)
In addition to a compatible panel, what else must be compatible for a system upgrade?
What Android versions are supported by the XFINITY Home App?
Jelly Bean, KitKat, Lollipop, Marshmallow, Nougat, Oreo
The motion sensor is pet immune up to how many Lbs?
SMC motion sensor is immune to pets up to 40 pounds, and the Visonic motion sensor is immune to pets up to 85 lbs.
What additional XH devices and enhanced services are not availible in all multi-dwelling unit locations?
What are compatible panels for system upgrades?
Honeywell Vista 20p or 15p both require firmware updates of 3.0 up to 9.18
This is an advanced technology that learns your heating and cooling preferences and then programs itself to help you save money on your energy bills while keeping you comfortable
What is the maximum number of videos that can be stored?
What is the minimum zigbee signal percentage
Which security device should be installed in areas clear of fans, heaters, curtains, and seasonal decorations?
What is the web address to access Xfinity Home Security Web Portal?
XFINITY Home installation in a location with no existing system?
Where can you download a user manual for Xfinity Home?
This app allows you to access a core set of remote monitoring and security system functions of Xfinity Home.
Xfinity Home app
How long of a life does a smoke detector have?
110V house-powered or 9V battery-powered standalone peripherals; notconnected to a burglar alarm system?
Household Smoke Alarm and Household Carbon Monoxide Detector
A customer claim regarding false alarm fines and reimbursement, equipment failure, or requesting copies of alarm history, pictures or videos?
Where will the customer be notified that they have a low battery issue on one of their devices?
Message on the touchscreen
XH will only ___________ when the fee was issued due to a proven faulty or system issue.
compensate the customer directly
How many Zigbee devices can connect to a technicolor touchscreen?
What 2 methods are used by the Touch Screen to communicate with the XFINITY home monitoring station?
Broadband and Cellular
what is the Zigbee wireless standard.
How should customer's contracts be stored?
In a secure and locked location until delivery to Check-In
The fee that is charged to customers in areas where verified response is required by the municipality?
$4.95 monthly fee
Refers to the TouchScreen that is unable to communicate to the iControl system for XH to operate?
How often does the touchscreen send a broadband heartbeat?
How many cameras can our system have?
Customer will be responsible for unreturned equipment charges upon disconnect. How much do we charge for the Touch Screen?
What are three of the five ways to prevent false alarms with Xfinity Home?
1) Know Your System2) Keep Your Contact Info Current3) Know Your Password4) Keep Areas Around Motion Detectors Clear5) Notify Xfinity if anything changes
Secure users must have at least ___ ________ listed for the default, required alarm rule.
What Internet address is available to customers to customize rules and events?
Subscriber Portal - www.xfinity.com/XHSportal
What is one feature that is included at no additional charge with Xfinity Home Secure that is not typically provided free from other providers?
XH CANNOT be sold in:
HospitalsNursing HomesMilitary HousingDormsCommercial Properties or spaces (hotels, restaurants, etc.)
A one week period directly following the installation of an XFINITY Home system where the central monitoring station will not dispatch emergency responders when an intrusion alarm is activated?
How long of a recording time is each video clip with Xfinity Home Security?
What is the National Fire Alarm Code, the standard to which fire alarm systems are to beinstalled?
A door/window sensor, motion detector, or glass break sensor in Xfinity Home Web Portal would be referred to as what?
Must happen in the first step to ensure that you are troubleshooting correctly?
Customers must choose which setup to correctly update contact numbers:
What is the maximum number of pictures that can be stored?
Other than licensing, all employees who service XFINITY Home in states without state mandated registration requirements must undergo?
A 3rd party criminal history check performed by XFINITY Home
The Touchscreen and Router are considered “Comcast-owned” and must be returned within?
45 days or the customer will be charged an Unreturned Equipment Fee
Where can a customer go to learn more about and to see how EcoSaver works?
What are the three steps in arming your XH through your touch screen controller?
1) Touch the [Press to Arm] button on the Home Screen.2) Select [Arm Stay] to arm your door and window sensors with a 120-second delay or select [Arm Away] to arm all your sensors, including door, window and motion sensors. Select [Arm Night] to arm your door and window sensors with no entry delay, which will immediately activate the alarm if door and/or window sensors are triggered.3) Enter your 4-digit master code to arm the system.
To mount a door and window sensor what two methods are used
tape and silicone
Where do you find the current firmware under the settings
Where would you go in the Xfinity Home Web Portal if you wanted to send a text message to your cell phone when your front door opens?
Must be approved by the applicable region XH Compliance Senior Manager prior to their use
ALL third party contractors
Name the 3 type of fire devices?
Smoke Detectors, Heat Detectors, and Carbon Monoxide Detectors
Smart enough to let you "set and forget," it helps you reduce air conditioning and heating costs automatically.
When a municipality requires an eye-witness, visual verification of alarm activation before dispatching police?
Visual Verified Response
Zigbee RSSI should be no less than
What is the maximum number of thermostats that can be used with Xfinity Home Security?
How many pictures can you take daily with Xfinity Home Security?
How long of life does a smoke detector have?
What is the technician setting entry code
What section in Xfinity Home Portal is utilized to update your Alarm Permit and Expiration date?
Emergency Dispatch Setup
When setting up a rule to capture images, how many images are saved in Xfinity Home when the rule is triggered?
How long is the back up battery rated to last for?
What size resistor is needed on a Vista panel zone?
XHome Wi-Fi levels should be above
Customer will be responsible for unreturned equipment charges upon disconnect. How much do we charge for the Security Router?
The Subscriber Agreement must be executed by the customer before the system is installed EXCEPT for?
The Equipment Locator Record
What percentage of false alarm dispatches occur within the first seven days following an installation?
Certain municipalities within a given state require Home Security system users to obtain this?
an alarm registration or user permit
What Keypads are compatible with a system upgrade?
Honeywell 6160 6150 6148
All devices have batteries that are available at local retail stores except which device?
How many text messages can Xfinity Home Security send daily?
How many Xfinity Wifi devices can be connected at 1 time?
8(1 Touchscreen, 6 cameras, and 1 wifi repeater)
LQI should be no less than
Use these 5 steps to Prevent False Alarms
1. Know your system2.Keep your contact info current3. Know your password4. Keep areas around motion detectors clear5. Notify us if something changes
What is the current recommended broadband internet speeds (upload/download) for Xfinity Home Secure?
A technician does not need to be licensed to perform these things?
1) Removing equipment from a customer’s home following termination of their service2) A technician servicing other Comcast equipment or services that do not directly affect the XFINITY Home equipment.3) A technician removing other Comcast equipment or services that do not directly affect the XFINITY Home equipment.
Technicians must ensure delivery of the contract to Regional Check-in within?
10 days of completion of installation
What is the maximum number of thermostats that can be installed with XFINITY home?
What is the purpose of the Subscriber Agreement?
To limit Comcast’s liability in the occurrence of an alarm event and to have the customer information necessary to provide the services
Zigbee operates on this wireless frequency.
The Xfinity Home Portal supports what browsers?
Internet Explorer 8.0 or later and Mozilla Firefox 16 or later Chrome 23 or later Safari 6
If the customer calls in requesting compensation for a false alarm, they must?
Send in the request in writing along with any paperwork received from the municipalityregarding the fine
The XFINITY Home touch screen controller can operate in what languages?
English and Spanish
How much power will a Vista system support in basic configuration?
Information that can be used to bypass the security system, affect its operations,or interrupt and disrupt signals to the central monitoring station?
Battery sensor on sensors should read no less than
What is the speed offered for the Xfinity Home Cellular backup?
A statutory right customers have to cancel service made following in-home sales (i.e., Secure Product and Control Product sold by a DSR) and we are required by law to give customers notice of this right?
3 Day Right of Rescission
By default, how long do you have to exit your home when arming Xfinity Home Secure?
A customer claim regarding injury to a person, damage to property, an emergency event at the customer home, or an allegation made against Comcast related to our XFINITY Home security, control, and automation services?
XH Priority Event
To replace a battery for a TouchScreen, an agent must do what?
Schedule a Truck Roll
What is the maximum number of wired keypads for a Vista system?
How many videos can you take daily with Xfinity Home Security?
How many numbers can you have for Call to Notify?
Name the 3 arming modes available on the Touch Screen, Mobile App, and Web Portal.
Arm Stay, Arm Away, Arm Night
When an alarm is triggered with Xfinity Home Secure, the Central Monitoring Center will call and verify what?
Central Station Pass Code
24/7 cloud video recording is?
$9.95 per Month a camera
What is not available for MDU customers?
What is the retail cost of a Water Sensor?
What equipment is included with Xfinity Home Secure?
Touch Screen, wireless keypad
3 door/window sensors, 1 motion detector
Or 1d/w 2 motion
What wireless format do XHome sensors use to communicate
What are the 5 motion sensor modes?
Interior with delay
Interior follower arm night
Interior delay arm night
4 Different Zone conditions that could be displayed on a touchscreen?
Ready, Fault, Trouble and Alarm
Name the Security Devices Xhome offers
Motion Sensors, Door/Window Sensors, Smoke Detector, water sensor
What home devices are listed on the touchscreen?
ZigBee Data Rate is?
ZigBee Network Topology is?
ZigBee battery life is?
Approximately How much bandwidth does a camera with 24/7 recording enabled use per month?
Typically less than 50 GB
What internet speed is needed to use CVR for internet only customers?
Must have an xfinity Internet package with a minimum 2 Mbps upload
How long is CVR video saved?
If thermostat temp and touchscreen temp are different, what must be done to remedy?
How many hours of consecutive missed check-ins will it take for the touchscreen to go into a COMM FAIL state?
How often will the touchscreen chirp in a COMM FAIL state?
Once per minute
What new touchscreen feature is able to detect an elevated amount of RF in its immediate vicinity and alert the customer?
RF Interference Detection
What software does the TCA 203 touchscreen use?
What software does the TCA 300 touchscreen use?
How much memory is on a TCA 203 touchscreen?
512 MB RAM
2 GB flash storage
How much memory is on the TCA 300 touchscreen?
1024 MB RAM
4 GB flash storage
ZigBee range is?
Typically 10-75 meters (33-246 ft)
Cellular Heartbeats are?
every 60 minutes (High Tier), every 12 hours (Medium Tier), every 24 hours (Low Tier)
Price of Motion Sensor?
Price of Camera?
Price of Thermostat?
Price of Door/Window Sensor?
Price of Water Detector?
Price of Outlet Controller?
Price of Power Line Adapter?
Price of Smoke Detector?
Price of Wireless Keypad?
Price of Keychain Remote?
Price of 3 Door/Window sensor pack?
Price of 5 Door/Window sensor pack?
With this setting, the motion sensor will trip immediately if motion is detected when in arm away mode?
With this setting, an entry delay will be provided if the motion sensor is tripped when the motion sensor is in arm away mode?
Interior with delay
With this setting, the motion sensor will trip immediately if motion is detected when the system is armed in night mode.
Interior follower Arm Night
With this setting, the motion sensor will provide a delay equal to entry delay if it is tripped while the system is armed in arm night mode.
Interior Delay Arm Night
By default, motion detectors are disabled when the system is in these two arm modes
Arm Stay and Arm Night
How often does the COPS MPower login password Change?
What steps does installer take to assign port 4 to Xfinity Home on XB3?
Login to 10.0.0.1Click hardware, Then select LAN Check the box for "Associate Ethernet Port 4 to Xfinity Home Network" Hit SAVE button
7 steps in a XH Completion Checklist
1. Access Subscriber Portal 2. broadband online 3. cellular online4. Two CTV phone numbers 5. Two CTN phone numbers 6. Sensor Testing Valid 7. cancels -XH removal or false churn
Central Office Processing Service
Centralized Monitoring Station
This alarm system component has a built in Dialer which can text, email, or call and can be digital, cellular, radio, or over the Internet.
How long does the touchscreen stay in pairing mode when installing sensors?
What is the name of Comcast's newest indoor/outdoor camera?
The power LED on the XCam should be __________ before you proceed with touchscreen pairing.
What is the Color and Common use for the C Wire?
Black or Blue, 24V Neutral (Common Leg)
What is the Color and Common use for the Rh/Rc Wire
Red, 24V Power for heating and cooling
What is the Color and Common use for the W/W2 Wire
White, 1st and 2nd Stage heat relay
What is the Color and Common use for the Y1 wire
Yellow, 1st Stage cool relay
What is the Color and Common use for the Y2 Wire
Brown or Orange, 2nd Stage cool relay
What is the Color and Common use for the G Wire
Green, Fan relay
This type of thermostat uses a vial connected to a bi-metal spring that reacts to the temperature. So, when the vial is tipped in one direction, it closes the two contacts (turns unit on). Then when the vial is tipped the other way, it opens the two contacts (turns unit off).
This type of thermostat uses a bi-metal device which causes two contacts to close (turn the unit on) or open (turn the unit off) the circuit depending on the room’s air temperature.
These thermostats use a magnetic latching relay. The two contacts close (turn the unit on) when the first coil on the relay receives a voltage pulse. The two contacts open (turn the unit off) when the second coil on the relay receives a voltage pulse. The voltage pulses are generated by the electronics inside the thermostat.
The homeowner can set the temperature to automatically adjust depending on the time of day, occupancy use, etc. This pre-programmed set of rules tells the thermostat when to turn on and off.
The home owner adjusts the temperature as needed (mercury or mechanical models above).
How long must you hold the reset button on the XCam to factory reset it?
At least 10 seconds
If the XCam needs to be factory reset during the pairing process (still connected to y cable) what else must be factory reset?
How can a tech verify the XCam has been successfully factory reset?
The power LED will blink blue
How to factory reset XW3
Insert paper clip or something similar into reset hole for at least 10 seconds.
Which pins are pre crimped on the xCam's special RJ-45?
What pins on the xCam's special RJ-45 connector have a preinstalled jumper to connect them?
Pins 4 and 7
What is the viewing angle on the XCam?
Video resolution on XCam
Where is the antenna located for the XCam?
On the power pack (XW3)
What is the name of the power/wifi adapter used with the XCam?
What is the nighttime range of the XCam?
Up to 23 feet
How to factory default a quickset 914 door lock
Press b button 9 times
To enter pairing mode on a quickset 914 door lock:
Hit the A button 4 times
Battery size for the XDW door/window sensor
A wireless "dead spot" is a wifi signal worse than this
Sirens, power, fire detection use what gauge wiring?
Sensors, motion detector, keypads, glass break and telephone connection uses this size wire
How long does a PIM v2 stay in pairing mode
How do you factory default a vista15p or vista20p panel?
On key pad press 4112800 then press *97
Must be completed for all XFINITY Home Smoke Detector installations?
A fire location record
XFINITY Home Warranty can be purchased at any time, but will not be effective until how many days after enrollment?
What equipment cannot be taken over in a panel swap?
CO detectors, heat detectors, non-5800 series wireless devices, screens, mats, foil, key fobs, photo-electric beams.
The following customer equipment can be taken over if functioning properly and in acceptable condition:
water sensors, temp sensors, and notification devices (sounders, sirens, and strobes)
Wireless sensors (i.e.: Honeywell 5800) that are installed on a detached garage, workshop, or the like, may be used provided such location is within ______ of the main premise.
Ground wire runs shall meet the following lengths/gauges:
0‐50ft: 18 AWG, green jacketed, solid conductor
50‐100ft: 16 AWG, green jacketed, solid conductor
Which terminal is the grounding terminal on the vista 20p?
what is the maximum number of ohms permitted under the NEC for grounding panels?
Transformer wire runs shall meet the following lengths/gauges:
0‐50ft: 20/2 AWG
50‐100ft: 18/2 AWG
How do you wire "doubled up" zones
In a series
To communicate with a vista 20p panel the 1st keypad has to be addressed to
To access the readdress capability on the Honeywell keypad,
Press and hold 1 and 3 until it says Conn Address
What is a Brand new keypad out of the box addressed to
Adding a second keypad you have to enter
Enter programming 4112800 than press *19010
Exit programming on keypad
How To default a vista 20p panel
4112800 to get into programming
*97 to factory default
What panels are compatible with a system upgrade
VISTA 20p/15p/ firmware 3.0 up to 9.18
How to exit programming on a vista 20p
Factory default the alarm panel from keypad
Enter programming 4112800 than press *97
How to enter programming on the keypad
Four motion sensor patterns
Trap detection, channel detection, spot detection, volumetric detection
Order of Panic buttons on Vista Keypad
How to enter zone programming
Four‐wire smoke detectors must have the __________________ installed and programmed.
4142TR trigger cable
Existing devices installed with the wire types below cannot be taken over and shall be considered for XH Zigbee replacement.
Zip wire (unshielded unjacketed two conductor wire, similar to lamp cord) Telephone‐grade wiring (i.e. 24awg; 2‐pair TP/UTP, SOL/STR)
Network‐grade wire (i.e. CAT 3/ 5/6; 24awg, 4‐pair TP/UTP, SOL/STR)
Unlabeled wiring (Most wire indicates UL listing, i.e. CM, CL, FPL, etc.)
When removing a device, keypad, smoke detector what should be done in the panel?
Label wires "for future use"
On a VISTA 20p panel what terminals are used for telephone input
Terminals 23 & 24
On a VISTA 20p panel what terminals are used for telephone output
Terminals 21 & 22
What terminal and color wire is for data in on a vista 20p panel
Terminal 6 and green wire
How many zones are supported on a Vista 15p?
6 including the smoke detectors
What terminal and color wire is for data out on a vista 20p panel
Terminal 7 and yellow wire
On a Honeywell 6160 how do you enable the chime
Enter master code + 9
What terminals are used for alarm output
Terminals 3 and 4
Which terminals connect the PIM to the panel?
Which terminal is Data IN ?
On a VISTA 20p panel what are terminals 1 & 2
The power transformer
How many zones are supported on the Vista 20 P?
8 including smoke detectors
Battery capacity for emergency burglary standby is at least
What is the total aux power available on the Vista 20P?
Combining two zones on one is called _________.
There are _______zones on the Vista 20P motherboard.
Which specific ohm resistors are required for zone doubling?
3K and 6.2K
A 6160 keypad draws ______mA.
The first step during a panel replacement requires ____________.
placing the system on test with the current monitoring station
The Vista 20p can support _________ wireless receiver(s).
On the Vista 20p, what is the factory enabled keypad address?
What terminals does a siren hook up to?
Terminal 3 & 4
On a VISTA 20p panel what is terminal 25 for
Grounding or bonding
What is the maximum total output on terminal 3 & 4
"EOLR" stands for
End of Line Resistor
Resistance in a series circuit is
Resistance in a 2-leg parallel circuit with equal resistors is calculated using the _____________of the resistor divided by the ________________ of resistors.
Total resistance in a parallel circuit with unequal value resistors will always be _____________than the _____________ resistor.
What is the correct loop config. for fire detection devices and panic buttons?
What is the function of a step-down transformer?
Series circuits have how many paths of current flow?
The most common loop configuration for burglar alarm system devices is a
_____________ loop circuit.
What is the abbreviated form of 2000Ω
Current is measured by placing the meter in
Voltage is measured by placing the meter in
Resistance is measured by placing the meter in
Voltage in a parallel circuit is
All existing relay functions will operate in the same manner following takeover if they are ____________.
relay functions are not supported
XH business policy permits ____________ keypads on system upgrades without supervisor approval.
Why must a technician have supervisor approval if installing a 3rd keypad?
Because it would require a supplemental power supply
The default installer code on a Vista 20p is ____________.
The keypad wires connect to the ECP on which specific terminals in the panel?
Output device 4204 addresses are set by
The 5881 Wireless Receiver features ____________ antennas.
In zone programming, “01” refers to which of the following zone types?
The maximum alarm output on a Vista 20P is ___________.
When a knock out is removed from a panel enclosure it is important to ________.
install a bushing prior to running wire through the hole
Power is measured in
A security system consists of
Input devices, output devices, a control panel and a user interface
Which of the following is an input device?
SOL is what type of wire?
STR is what type of wire?
The most common wire for contacts is
22/2 SOL or STR CM/CL2
The most common wire for keypads, motions and glass breaks is
22/4 SOL or STR CM/CL2
The most common wire for fire alarm circuits is
18/2 &18/4 FPL, FPLR, FPLP
The most common wire for power or audible circuits is
18/2 SOL or STR CM/CL2
Voltage in a series circuit is
Current business policy requires that customer equipment removed during an upgrade be ___________
Left with the customer
The PIMv2 supports _________ 6160 keypads.
Where is the PIMv1 installed?
Behind each keypad
Which side of the PIMv2 should be installed facing outwards for best signal transmission?
The blank side
The legacy control panel communicates directly with the _________ on takeover
Current in a series circuit is
Current in a parallel circuit is
A resistor color coded red, black, yellow, and silver has a value and tolerance of
200KΩ and 10% tolerance
Ona normally open supervised circuit, a short causes a
fault or an alarm
Ona normally closed unsupervised circuit, an open causes a
Fault or an Alarm
On a normally closed supervised circuit, a short or an open causes a
Fault or an Alarm
Which of the following is an output device?
Perimeter, Interior, Entry/ Exit, Fire and 24 Hour are examples of different _____.
Ready, Fault, Trouble, Alarm and Restore are examples of different _________.
An alarm condition occurs when the control panel is armed or _____________.
A fault happens on 24 hour zone
PIR stands for ________________.
PIRs detect ________________.
Warm blooded animals
A dual-technology motion detector integrates PIR and ________________.
Photo beams are not available in which of the following configurations?
The 6160 keypad comes defaulted with address___________.
What button sequence must be pressed within 50 seconds of panel power up in
order to address the keypad?
1 and 3
24. To program keypad address 17 in the panel, press___________.
What is the recommended location for EOLR installation?
At the last device on the zone
According to Ohm’s Law, _____ of the values must be provided to determine the missing measurement.
Which is larger in diameter, 10-gauge or 20-gauge wire?
An acoustic detector is triggered by volume and ________________.
Output devices are triggered by ________________.
control panel state
DACT stands for ________________.
Digital Alarm Communicator Transmitter
Resistance ____________ as the wire diameter decreases.
When connecting batteries in parallel, the voltage measurement is ___________.
A transformer has a primary and a ________________ coil.
Power calculations require both the number and ____________ of each power-
What are the 3 possible base kit options available?
1 D/W and 2 Motions
3 D/W and 1 Motion
5 D/W Sensors
RF interference feature is also known as
In an armed OR disarmed state, the system will go into COMM FAIL after __________ of consecutive missed check-ins.
To comply with UL standards, when the touchscreen is in a trouble state, how often will it "chirp"?
Once per minute
With the "Deferral to Waking Hours" aka "Do not Disturb" function enabled in the default setting, what hours will it be active?
10pm to 8 am local time
Name 3 pieces of equipment that is only available with Xfinity Home Secure.
Touch Screen, WiFi Repeater, Curtain Motion Detector, Key Fob, Smoke Detector, Wireless Keypad, Siren Repeater, Glass Breaker, Sensor
What is the minimum iOS version that supports the XFINITY home app?
iOS 8 (7 will still have access to XH app 7.2)
What Android OS versions support the XFINITY home app?
4.4 and higher(4.1 wil still have access to xh app 7.4.18)
The audible alarm when Fire Panic is pressed
Unique cadence (three warbled beeps with a slight pause)
What are the two pieces of equipment that is covered for both warranty and non-warranty customers if the equipment is defective?
Touchscreen, Xfinity Home Router
How much money can a customer save on homeowners' or renters' insurance with Xfinity Home?
up to 20% but it depends on your market and insurance company
How would a customer enter in a permit # on to their account?
Log in to the subscriber portal at www.XFINITY.com/xhsportal; go to the Security menu, select “Emergency Dispatch Setup” and enter the permit number along with the expiration date atthe bottom of the page
What is the latest tecnicolor Touchscreen version available
Where can a customer go on the internet to Watch "How-To" Videos, Download their User Manual, and check out help and support forums and FAQs?
What does the Emergency option on XH do?
Sends an immediate alarm to the central monitoring station, indicating an emergency of a specific type.
How often is a home in the US burglarized?
The battery for the Door / Window Sensor (SMC) is what type?
CR2 type battery and requires one (1) battery
Should be selected from the main screen in order to correctly update the CTV/CTN numbers.
The connectivity range controller (TouchScreen or Hub) for the Indoor/Outdoor Camera (Black) is:
What are the two steps in Disarming XH through your touch screen controller?
1) Touch at the [Press to Disarm] button on the Home screen.2) Enter your 4 digit master code to disarm the system.
With Xfinity Home Control, what is the only piece of equipment not available for SIK?
Following the initial install of system or add-on equipment, how long is the customer covered with limited warranty protection?
30 days limited warranty
Explain how EcoSaver works in three steps:
1) Set Your Preferred Temperature Schedule2) Wait while EcoSaver learns the temperature changes in your home and the weather outside your home.3) Let EcoSaver make small adjustments to your thermostat that save you money and keep you comfortable.
What are the 3 different types of Rules that can be configured from the Xfinity Home Portal?
Schedule, Event, Non-Event
how do you factory reset a centrlite thermostat
hold the hold button and press reset and keep holding the hold button till the temp comes back up, then releash the hold button.
The Xfinity Home Mobile Application is compatible with what software?
Any iPhone/iPad/iPod Touch device running iOS 8 or higher.Any Android device running version 4.1.2 and 4.4.
What 2 steps are taken to reset a RTC0A CT305 thermostat?
1. Verify it is in simple mode
2. Press and release small black reset button under the thermostats top cover panel
Monthly price of Home Security?
Where can a technician go to find updates to COPS passwords?
CU Xfinity Home Community
What level of services can be installed in a military base?
Xfinity Automation only (Because local police do not have jurisdiction on bases and therefore cannot be dispatched in the event of an emergency)
What are the primary system requirements for Fire Protection?
Smoke alarms be present in each bedroom, outside each bedroom and on each floor of the home
What is the Thermostat Tech Support #
License numbers must be displayed on XFINITY Home marketing materials including, butnot limited to:
Internet advertisements and webpages, print and radio advertisements, vehicles, website, and commercials and business cards
If a customer has Xfinity Home Secure 350, how much more per month does EcoSaver cost?
It is included with the package
Name 5 things you can do in the Xfinity Home Web Portal.
Arm/Disarm, Check System Status, Change Alarm Settings, Update central station pass code, Update four-digit master code, Set rules, alerts, and automations If applicable, view secure live video and control lighting and temperature settings
What do customers do to exercise the 3 Day Right of Rescission?
A customer must, within three business days, mail or deliver the cancellation form provided in the Acceptance document or other form of written notice. The notice must be delivered to 1701 JFK Blvd.
Name 4 features that Xfinity Secure offers that Xfinity Control does not?
Touch Screen Controller, Connected to the Central Monitoring Station (CMC), Arm/Disarm Functionality, Combination of customer own and leased equipment.
What is covered under the 30 day limited warranty?
The cost of the truck roll and repair/replacement of any defective customer-owned equipment.
What are the 3 common features to both Xfinity Secure and Xfinity Control packages?
Mobile app, Subscriber portal, Email & text alerts
What number should a customer call in the event of a false alarm?
What site can a customer visit to get additional easy-to-use device installation kits as well as bundles, and add on packs?
With Xfinity Home Secure, what equipment can be sent via SIK?
What website do you use to put alarm system in test mode
C.O.P.S. or https://copalink.copsmonitoring.com/login/
What 2 operating modes are available on the RTCOA CT305 thermostat?
Simple and complex
How do you toggle between simple and complex modes on the RTCOA CT305 thermostat?
Press and hold the PROG button for 12 seconds
Price of Target Motion Detector?
The PIMv2 requires panel type and firmware version _________.
Vista 20P, 3.0