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Flashcards in marco island games Deck (169)
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1. Other than paying bills, the self-service feature on Comcast.com allows for customers to do these 3 items.

a. Add/remove services, Obtain troubleshooting help, Install service using a SIK: Account Preferences; username and password changes; cancel appointments.

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2. Mathematically, this is the number of items the base is multiplied by itself.

a. Exponent

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3. The state of electrical current in a circuit when polarity is periodically reversed.

a. Alternating Current

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4. What is another name for star wiring configuration? (each outlet is fed directly from a central location)

a. Homerun wiring configuration

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5. A term for calls that originate and terminate in the same local access and transport area. (for example, 281-xxx-xxxx calls 281-xxx-xxxx)

a. Intra-LATA

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6. This company launched dual-tone multi-frequency signaling under this registered trademark.

a. Western Electric under Touch-Tone Dialing trademark

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7. This telephone line, which is dedicated to a specific subscriber, sends signals through the system based on a subscriber making and receiving calls.

a. Subscriber line

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8. An X1 feature allowing customers to stream both live TV and On Demand programs within their home network.

a. IP Streaming on X1

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9. The set-top box records 4 programs while watching a 5th.

a. XG1

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10. This App lets customers have access to their scheduled appointments on both their mobile devices and X1 Apps screen from X1 box.

a. MyAccount App

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11. A corrected map that represents additions to or changes in information on the design map.

a. As-Built Map

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12. Solar emissions, lasting just a few minutes, happen twice a year in these two months.

a. March and October

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13. This impairment is typically an overdrive, or over modulation of a single digital carrier.

a. Spectral Regrowth

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14. Name the process of connecting an RF remote control to a specific device.

a. Pairing

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15. A XG1 has this amount of recording space.

a. 500GB

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16. The Xfinity On Demand transport bar allows customers to fast forward or rewind in how many speeds.

a. 4

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17. On the X1 Entertainment Operating System, other than Facebook and Pandora, these 2 Apps allow for a more customized experience.

a. Photos and Headlines

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18. Customers can designate these for all kinds of account activity including PPV and Malware.

a. Alerts

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19. These can be found on the Xfinity Youtube Channel, on the On-Screen Guide, on XFINITY on Demand and on Comcast.com.

a. Self-help videos

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20. This will find titles, genres, actors, and display alternatives.

a. X1 Advanced Search

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21. Comcast’s fastest residential Internet speed tier.

a. Extreme 505

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22. The three (3) successful phases for successful implementation of the X1 platform.

a. Installation, Activation, Remote Pairing/Programming

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23. Our “Central Brand Promise” slogan to our customers and ourselves that focuses on innovation and moments that inspire us to re-imagine entertainment.

a. “The Future of Awesome”

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24. Three ways a customer can access their account information.

a. My Account: Mobile App; My Account: Comcast.com; My Account: Set-top Box

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25. What is the term used in IP telephony for methodologies and transmission techniques that manage the delivery of voice, using IP packets.

a. VoIP

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26. This drop hardware must NEVER be placed over the lashing wire.

a. Span Clamp

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27. This must be used only when plant design dictates upstream TX to be out of specifications.

a. Reverse Amplifier (will also accept return amplifier)

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28. This must be used for underground drops buried at a minimum of 8 inches.

a. Conduit

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29. This must always be used to verify the interior metal water piping system is properly grounded.

a. A volt-ohm meter (VOM)

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30. The touchscreen mode occurs when AC power is removed from the Touchscreen through either a power outage or the removal of the AC power supply.

a. Low Power Mode (LPM)

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