BOOK 20, community relations guide Flashcards Preview

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Flashcards in BOOK 20, community relations guide Deck (23):
1

the purpose of the guide is to provide a system that allows the dept. to efficiently and effectively implement the ultimate goal of community service through?

outreach programs
positive community relations activities
positive public relations activities

2

approximately ? % of our calls are for emergency medical services, ? % are for fires, and 20 % are various service related calls.

74
6

3

all requests for fire dept. involvement shall be forwarded to the proper resource as soon as possible for processing. the contact person requesting fire dept. participation should be notified within ? or as soon as possible thereafter.

24 hours

4

no participation in emergency by visitors on a non fire service professional ride along shall be permitted. ride alongs shall be for observation purposes only, and not to exceed ?

8 hours

5

upon receiving notification of an upcoming community event, the station commander shall do all of the following?

verify the first in of the event
check the battalion and station calendars for scheduling conflicts
determine the number of resources necessary to attend

6

the community relations team is a ? tiered effort that provides for a degree of control and guidance over the implementation of the dept. decentralized community and public relations efforts.

three

7

ride along requests from fire service professionals shall be made in writing, a minimum of ? prior to the date of the desired visit. in the event circumstances do not permit the time frame to be met, a verbal request may be considered by the fire chief through the community liaison office.

14 days

8

upon receiving notification of an upcoming community event, the station commander shall handle all of the following?

verify the first in district of the event
identify the possible levels of fire dept. commitment to the event
determine the number of resources necessary to attend

9

the dept. goal in community relations is to?

strengthen and nurture strong ties with all segments of the city

10

our customer service begins with?

respect

11

the ? make up of a specific neighborhood will determine the primary concern of which the members of a fire station should focus.

physical
social

12

each fire station will develop and maintain its own informational systems which will be enhances as new contacts are made and new info collected. community ID should be considered a ? process.

continual

13

the success of the fire stations community efforts will be directly correlated to their understanding of the ? of community involvement.

purpose
needs
benefits

14

the use of a fire station or apparatus in a television production requires the approval of?

fire chief

15

the approval for a ride on dept. apparatus for a homecoming parade requires the approval of?

battalion commander

16

LAFD recognizes the tremendous importance of community service and is committed to emphasizing a ? fire safety services delivery system.

community oriented

17

the bureau commander of emergency services or DDC approval is required for?

companies to be placed CAV when MFC is unable to approve

18

a LAFD indemnity agreement must be filed out by ? for a fire service professional who participates in a ride along at his/her fire station. the LAFD indemnity agreement is form ?

station commander
F 1109

19

requests to participate in training exercises are?

approved by the fire chief

20

through increased community involvement, all members will better understand the ? that exist in the communities they serve.

challenges, issues and opportunities

21

a community oriented fire service will increase opportunities for ? with the community we serve.

interaction

22

all dept. members will better understand the challenges, issues, and opportunities that exist in the communities they serve through?

increased community involvement

23

As a member of the LAFD, our goal is to?

Provide the best service possible

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