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Flashcards in Chapter 1 MHR 318 Deck (78):
1

An ________ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals

organization

2

organizational behavior is the study of what?

human behavior in organizations

3

_______ is the study of factors that have an impact on how people and groups act, think, feel, and respond to work and organizations, and how organizations respond to their environments

Organizational behavior (OB)

4

OB provides a framework for ?

understanding and appreciating the many forces that affect behavior.

5

An organization is a collection of ______ and coordinate ______

people who work together

their actions to achieve a wide variety of goals

6

organizational behavior provides a set of tools that allow people to ______, _______, and _____ behavior in organizations

understand, analyze, and describe

7

name the 3 reasons why study OB?


To understand behavior in organizations

To learn to use and apply concepts, theories, and techniques to improve, enhance, or change behavior

To enable managers to direct and supervise the activities of employees

8

_______ is the process of planning, organizing, leading, and controlling an organization’s human, financial, material, and other resources to increase its effectiveness

Management

9

________ is the ability of an organization to achieve its goals.

Organizational effectiveness

10

what are the 4 principles/functions of management?

planning, organizing, controlling, and leading.

11

which principle of management decide how best to allocate and use resources to achieve organizational goals?

planning, controlling, leading, or organizing?

planning

12

which principle of management evaluates how well the organization is achieving goals
and take action to
maintain, improve, and correct
performance

planning, controlling, leading, or organizing?

controlling

13

which principle of management establishes the rules and reporting relationships that
allow people to
achieve organizational goals

planning, controlling, leading, or organizing?

organizing

14

which principle of management encourage and coordinate
individuals and groups
so that they work
toward organizational goals

planning, controlling, leading, or organizing?

leading

15

which principle of management contains the theories and concepts of organizational behavior allow managers to understand and accurately diagnose work situations in order to pinpoint where corrective action may be needed.

planning, controlling, leading, or organizing?

controlling

16

which principle of management is the study of different leadership methods and of how to match leadership style to the characteristics of the organization and all its components is a major concern of OB.

planning, controlling, leading, or organizing?

leading

17

a ____ is a set of behaviors or tasks a person is expected to perform because of the position he or she holds in a group or organization.

role

18

One researcher, Henry Mintzberg, has identified ? roles that managers play as they manage the behavior of people inside and outside the organization (such as customers or suppliers).

10

19

what type of managerial role is below?

gives speech to workforce about future organizational goals and objectives


Leader
Monitor
Spokesperson
Disturbance handler
Negotiator
Figurehead
Liaison
Disseminator
Entrepreneur
Resource allocator

figurehead

20

what type of managerial role is below?

evaluates the performance of different managers and departments and takes corrective actions to improve their performance

Leader
Monitor
Spokesperson
Disturbance handler
Negotiator
Figurehead
Liaison
Disseminator
Entrepreneur
Resource allocator

monitor

21

what type of managerial role is below?

opens a new corporate headquarters building, states the organizations ethical guidelines and principles of behavior that employess are to follow in their dealings with customers and supplies

Leader
Monitor
Spokesperson
Disturbance handler
Negotiator
Figurehead
Liaison
Disseminator
Entrepreneur
Resource allocator

figurehead

22

what type of managerial role is below?

moves quickly to mobile organizational resources to deal with external problems facing the organization, such as environmental crisis, or internal problems facing the organization, such as strikes.

Leader
Monitor
Spokesperson
Disturbance handler
Negotiator
Figurehead
Liaison
Disseminator
Entrepreneur
Resource allocator

disturbance handler

23

what type of managerial role is below?

works with supplies, distributors, labor unions, or employees in conflict to solve disputes

Leader
Monitor
Spokesperson
Disturbance handler
Negotiator
Figurehead
Liaison
Disseminator
Entrepreneur
Resource allocator

negotiator

24

what type of managerial role is below?

watches for changes occuring in the industry or in society that may affect the organization

Leader
Monitor
Spokesperson
Disturbance handler
Negotiator
Figurehead
Liaison
Disseminator
Entrepreneur
Resource allocator

monitor

25

what type of managerial role is below?

gives direct commands and orders to subordinates

Leader
Monitor
Spokesperson
Disturbance handler
Negotiator
Figurehead
Liaison
Disseminator
Entrepreneur
Resource allocator

leader

26

what type of managerial role is below?

informs organizational members about changes taking place both inside and outside the organization that will affect them and the organization.

Leader
Monitor
Spokesperson
Disturbance handler
Negotiator
Figurehead
Liaison
Disseminator
Entrepreneur
Resource allocator

disseminator

27

what type of managerial role is below?

makes decisions concerning the use of human an financial organizational resources, mobilizes employee commitment to organizational goals

Leader
Monitor
Spokesperson
Disturbance handler
Negotiator
Figurehead
Liaison
Disseminator
Entrepreneur
Resource allocator

leader

28

what type of managerial role is below?

communicates to employees the organizations cultural and ethical values

Leader
Monitor
Spokesperson
Disturbance handler
Negotiator
Figurehead
Liaison
Disseminator
Entrepreneur
Resource allocator

disseminator

29

what type of managerial role is below?

commits organizational resources to a new project to develop new products

Leader
Monitor
Spokesperson
Disturbance handler
Negotiator
Figurehead
Liaison
Disseminator
Entrepreneur
Resource allocator

entrepreneur

30

what type of managerial role is below?

combine organizational resources between different departments and divisions of the organization

Leader
Monitor
Spokesperson
Disturbance handler
Negotiator
Figurehead
Liaison
Disseminator
Entrepreneur
Resource allocator

resource allocator

31

what type of managerial role is below?

launches a new organizational advertising campaign

Leader
Monitor
Spokesperson
Disturbance handler
Negotiator
Figurehead
Liaison
Disseminator
Entrepreneur
Resource allocator

spokesperson

32

what type of managerial role is below?

coordinates the work of managers in different departments or even in different parts of the world.

Leader
Monitor
Spokesperson
Disturbance handler
Negotiator
Figurehead
Liaison
Disseminator
Entrepreneur
Resource allocator

liaison

33

what type of managerial role is below?

sets budgets and salaries of managers and employees

Leader
Monitor
Spokesperson
Disturbance handler
Negotiator
Figurehead
Liaison
Disseminator
Entrepreneur
Resource allocator

resource allocator

34

what type of managerial role is below?

establishes alliances between different organizations to share resources to produce new products

Leader
Monitor
Spokesperson
Disturbance handler
Negotiator
Figurehead
Liaison
Disseminator
Entrepreneur
Resource allocator

liaison

35

what OB level of analysis is the following: individual level of analysis, interpersonal level of analysis, group-term level of analysis, inter-group level of analysis, or organizational level of analysis?

At this level the individual’s personal characteristics and habits of attention are inputs. To predict and/or influence individual behavior we must be able to understand, identify and articulate that individual’s approach to their subjective world.

individual level of analysis

36

what OB level of analysis is the following: individual level of analysis, interpersonal level of analysis, group-term level of analysis, inter-group level of analysis, or organizational level of analysis?

At this level common topics include issues of person perception, attribution, feedback, influence styles, motivation, bargaining-negotiation, conflict and performance management.

Interpersonal Level of Analysis

37

what OB level of analysis is the following: individual level of analysis, interpersonal level of analysis, group-term level of analysis, inter-group level of analysis, or organizational level of analysis?

Certain behavioral patterns are really only relevant at this level. And it is at this level that we have significant input into effectiveness by the ways we actually design the people in the this level

group team level of analysis

38

what OB level of analysis is the following: individual level of analysis, interpersonal level of analysis, group-term level of analysis, inter-group level of analysis, or organizational level of analysis?

Groups interact with each other, either group to group, or as members interact with others as representatives of groups.

inter-group level of analysis

39

what OB level of analysis is the following: individual level of analysis, interpersonal level of analysis, group-term level of analysis, inter-group level of analysis, or organizational level of analysis?

Topics associated with this level of analysis include self-assessment, skill development, learning, perception processes, emotional intelligence, value articulation, job satisfaction, personal development, prioritising and goal setting.

individual level of analysis

40

what OB level of analysis is the following: individual level of analysis, interpersonal level of analysis, group-term level of analysis, inter-group level of analysis, or organizational level of analysis?

At this level we are interested in organizational effectiveness through appropriate organizational structure and design, work design, technology use, organizational culture, power, politics, and the design-use of motivating performance measurement systems.

organizational level of analysis

41

If there is a problem with a single person and change is needed, then the change would be most effective if that individual changes. In other words, if a problem is at the individual level of analysis, it is most effective to fix the problem at the individual level of analysis. t or f?

true

42

what OB level of analysis is the following: individual level of analysis, interpersonal level of analysis, group-term level of analysis, inter-group level of analysis, or organizational level of analysis?

If there is a problem involving two people it is more effective to find a solution at this _______

Interpersonal Level of Analysis

43

In such a situation one person can influence the outcome and the issue is resolved. t or f?

false

In such a situation one person can influence the outcome but the issue is not truly resolved without both parties making some adjustment in understanding, behavior or both.

44

At the group level we have experiences that are _______ different from experiences at the previous two levels.

qualitatively

45


If a problem exists primarily at one level, it is most effective to solve that problem at that level. t or f?

true!

46

A _____ is a group in which members work together intensively and develop team-specific routines to achieve a common group goal.



group, team, or virtual team?

team

47

A _____ is two or more people who interact to achieve their goals

group, team, or virtual team?

group

48

A ______ is a group whose members work together intensively via electronic means using a common IT platform, and who may never actually meet.


group, team, or virtual team?

virtual team

49

high ranking executives who plan a company's strategy so that the company can achieved its goals is considered what?

top management teams

50

A ______ is an ability to act in a way that allows a person to perform well in his or her role.

skill

51

how many managerial skills are there?

3

52

______ refer to the ability to analyze and diagnose a situation and distinguish between cause and effect.

conceptual, human, or technical skills?


Conceptual Skills

53

_____ refer to job-specific knowledge and techniques.

conceptual, human, or technical skills?

Technical Skills

54

______ refer to the ability to understand, work with, lead, and control the behavior of other people and groups.

conceptual, human, or technical skills?

Human Skills

55

In an _____ , an organization takes in resources from its external environment and converts or transforms them into goods and services that are sent back to that environment, where they are bought by customers.

open system

56

what type of procedure is where a rule or routine an employee follows to perform some task in the most effective way

organizational procedure

57

______ is/are the set of values or beliefs that a society considers important and the norms of behavior that are approved or sanctioned in that society. Over time, national cultures change and this affects the values and beliefs of each nation’s members.

national cultural, organizational ethics and well being, or diverse workforce?

National culture

58

______ is/are the values, beliefs, and moral rules its managers and employees should use to analyze or interpret a situation and then decide what is the most appropriate way to behave.

national cultural, organizational ethics and well being, or diverse workforce?

An organization’s ethics

59

___ organizational behavior affects the well-being of a nation, an organization, citizens, and employees

diversity or ethical

Ethical

60

The increasing _____ of the workforce presents three challenges for organizations and their managers: a fairness and justice challenge, a decision-making and performance challenge, and a flexibility challenge

diversity or ethics

diversity

61

____ also define an organization’s social responsibility – its obligations toward people or groups outside the organization that are directly affected by its actions.

diversity or ethics

Ethics

62

_____ is differences resulting from age, gender, race, ethnicity, religion, sexual orientation, and socioeconomic background, and capabilities/ disabilities.

diversity or ethics

Diversity

63

_____ is the process of acquiring and learning the skills, knowledge, and organizational behaviors and procedures from global situations.

Global learning

64

why does global learning exist?

More companies are rotating their employees to overseas operations so they can learn firsthand the problems and opportunities that lie abroad.

also, Extensive global learning allows for more effective responses to the increasing number of crises

65

_______ is a set of data, facts, numbers, and words that has been organized in such a way as to provide its users with knowledge.

organizational learning, creativity, innovation, information, knowledge, or information technology?

Information

66

______ is what a person perceives, recognizes, identifies, or discovers from analyzing data and information

organizational learning, creativity, innovation, information, knowledge, or information technology?

Knowledge

67

_____ consists of the many different kinds of computer and communications hardware and software and the skills designers, programmers, managers, and technicians bring to it.

organizational learning, creativity, innovation, information, knowledge, or information technology?

IT

68

______ occurs when members can manage information and knowledge to achieve a better fit between the organization and its environment.

organizational learning, creativity, innovation, information, knowledge, or information technology?

Organizational learning

69

______ is the generation of novel and useful ideas.

organizational learning, creativity, innovation, information, knowledge, or information technology?

Creativity

70

_____ is used to acquire, define, input, arrange, organize, manipulate, store, and transmit facts, data, and information to create knowledge and promote organizational learning.

organizational learning, creativity, innovation, information, knowledge, or information technology?

IT

71

______ is an organization’s ability to make new or improved goods and services or improvements in the way they are produced.

organizational learning, creativity, innovation, information, knowledge, or information technology?

Innovation

72

_____ plays a major role in fostering creativity and innovation because it changes organizational behaviors and procedures

organizational learning, creativity, innovation, information, knowledge, or information technology?

IT

73

______ is an activity that requires constant updating of knowledge and a constant search for new ideas and technological developments that can be used to improve a product over time.

organizational learning, creativity, innovation, information, knowledge, or information technology?

Innovation

74

______ is the process by which organizations lay off managers and workers to reduce costs
Empowerment is the process of giving employees throughout an organization the authority to make important decisions and be responsible for their outcomes.

downsizing, empowerment and self managed teams, contingent workers, or outsourcing?

Downsizing

75

_______ are people who are employed for temporary periods by an organization and who receive no benefits such as health insurance or pensions.

downsizing, empowerment and self managed teams, contingent workers, or outsourcing?

Contingent workers

76

_______ are work groups who have been empowered and given the responsibility for leading themselves and ensuring that they accomplish their goals.

downsizing, empowerment and self managed teams, contingent workers, or outsourcing?

Self-managed teams

77

_______ is the process of employing people and groups outside the organization to perform specific jobs or types of work activities that used to be performed by the organization itself. This is accomplished sometimes by freelancers – independent individuals who contract with an organization to perform specific tasks.


downsizing, empowerment and self managed teams, contingent workers, or outsourcing?

Outsourcing

78

_____ is the process of giving employees throughout an organization the authority to make important decisions and be responsible for their outcomes.

downsizing, empowerment and self managed teams, contingent workers, or outsourcing?

Empowerment