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Flashcards in Chapter 8 ORG COMM Deck (39):
1

what are the stages of rational models of decision making?

formulation
concept development
detailing
evaluation
implementation

2

which rational model stage does this represent?

all information gathered will be
furthered examined to see how affective it is.

evaluation stage

3

which rational model stage does this represent?

researching more in depth about
the individuals

formulation stage

4

which rational model stage does this represent?

generate alternative
approaches to the issue

concept development stage

5

which rational model stage does this represent?

additional research is conducted
and evaluated

detailing process

6

which rational model stage does this represent?

the chosen strategy would be
implemented.

implementation stage

7

March and Simon characterize the tradition rational model approach to decision making as an _______ model

optimizing

8

optimizing model

decision makers are attempting to find the single best solution to an organizational problem.

9

theorist believed that it is more realistic to look at organizational decision making as ?

a satisficing process

10

satisficing process

the search is not for a single optimal solution but for a solution that will work well enough for dealing with the situation

11

optimizing model is a good representation of reality. t/f?

false, it is NOT

12

satisficing is a combo of what two words?

satisfy and suffice

13

decision makers are characterized by?

bounded rationality

14

intuitive processes of managers is attributed to?

decisions made without conscious knowledge and is based on past experience in contexts

15

what is the garbage can model?

problems, solutions, participants, and choices are all dumped together

decisions made when a suitable collection of these four components coincide

16

what are the 4 phases of the phase model of decision making?

orientation
conflict
emergence
re-inforcement

17

which phase of the phase model of decision making is this?

when the group arrives at some level of consensus

emergence phase

18

which phase of the phase model of decision making is this?

group members become acquainted with each other and with the problem at hand

orientation phase

19

which phase of the phase model of decision making is this?

possible solutions to the problem are presented and debated

conflict phase

20

which phase of the phase model of decision making is this?

when the decision will be supported

re-inforcement phase

21

represents the variety of decision paths taken by groups is what model?

multiple sequence model

22

what are the 3 major types of group decision paths?

unitary sequence path

complex cyclic path

solution-oriented path

23

which major type of group decision paths is the following?

Group interaction
consisted of multiple
problem-solution
cycles

complex cycle path

24

which major type of group decision paths is the following?

Group interaction
involved no activity
related to problem
definition or analysis

solution-oriented path

25

which major type of group decision paths is the following?

Group interactions
generally followed
traditional phasic
sequence

unitary sequence path

26

Appearance and good relations are chosen
over high-quality decisions is known as?

groupthinking

27

which symptom of groupthink is the following?

the self-righteous belief that the virtues of the group are above reproach

illusion of morality

28

which symptom of groupthink is the following?

the overt restraint of group members against offering opinions counter to the prevailing though in the group

seld-censorship

29

which symptom of groupthink is the following?

the belief that nothing can go wrong within the group

illusion of invulnerability

30

which symptom of groupthink is the following?

the categorizing of others outside of the group in ways that see their views as unacceptable

stereotyping

31

which symptom of groupthink is the following?

the statement of group agreement while private doubts and disagreements are suppressed

illusion of unanimity

32

which symptom of groupthink is the following?

the coercive force that obliges group members to behave and think in their similar ways

direct pressure on dissidents

33

which symptom of groupthink is the following?

the protection of the group from contrary information from outside influences

reliance on self-appointed mind guards

34

what theory argues that effective decision making depends on groups attending to critical functions through group communication?

functional theory of group decision making

35

what are the 3 critiques of rational approaches in group decision making?

overly concerned with task functions

ignoring the socio-emotional and relationship aspects

ignoring organizational context

36

what theory considers the role of communication in creating a feeling of group identity

symbolic convergence theory

37

_____ has been proposed to consider the critiques: overly concerned with task functions

ignoring the socio-emotional and relationship aspects

symbolic convergence theory

38

_____ has been proposed to consider the critique of ignoring organizational context

bona fide groups perspective

39

______ considers factors
such as shifting membership, permeable group
boundaries, interdependence

bona fide groups perspective