OO 03-06 Premier MDC and Radio Use Procedures

Question 1

The purpose of this order is to establish procedures for basic radio and Premier MDC (Mobile Digital Computer) usage. This order supports the Sheriff’s Office Core Values of “__________.”

Answer 1

“Always Improving.”

Question 2

Officers are able to perform many Computer Aided Dispatch (CAD) functions and inquiries from Premier MDC. Among these functions are the following:

Answer 2

1. Beginning and Ending Tour of Duty;
2. Dispatch of Calls and Additional Information;
3. Unit Status Inquires;
4. Incident Recall;
5. Sending Mail Messages;
6. Incident Update;
7. Unit Status Changes;
8. Incident Initiate;
9. Florida Crime Information Center (FCIC)/National Crime Information
10. Wanted Person Queries; and
11. Article, Gun, and Boat Queries.

Question 3

Assistance with any of these functions can be found in ____ ____ located in the Premier MDC program.

Answer 3

Help File

Question 4

Officers shall sign-on and sign-off Premier MDC at the beginning and end of their tour of duty. If assistance is needed with resetting a password or establishing a log in, contact the __________ ______ at 630-0500.

Answer 4

Communications Center

Question 5

If Premier MDC does not auto start, ________ the icon from the desktop.

Answer 5

double-click

Question 6

If the log in dialog box does not automatically appear, press F1. Officers shall log on to Premier MDC as follows:

Answer 6

1. Unit number; (if working off-duty, this will be the Jacksonville Sheriff’s Office (JSO) identification number);
2. Area;
3. Vehicle;
4. Odometer;
5. Officer 1: this field should be completed with the Zone, Officer’s JSO identification number and initials (e.g., Z1.1234abc);
6. Password;
7. Officer 2: this field will be used only when riding with a recruit or a second officer;
8. If the officer has a civilian observer, the civilian’s information will be typed into the “Rider” block (e.g., John Doe), along with the supervisor’s call sign (e.g., John Doe, Q777); and
9. If the officer does not have a civilian observer with him, the officer will type his supervisor’s call sign in the “Rider” block.

Question 7

In the event off-duty units sign-on the Premier MDC, they should be careful to type the proper sector for the space marked “____” (e.g., ZZ1, ZZ2, etc.) If the off-duty officer types in the wrong area (i.e., INV, PCW, A, B, etc.) indicating they are not off-duty, the officer will be shown as on-duty by the computer and available for calls.

Answer 7

“AREA”

Question 8

When logging on while off-duty but not logging out for off-duty employment, the officer is to use the _______ in which he will be spending the most time. (i.e., INV and PCW are reserved for On-Duty Units).

Answer 8

Off-Duty Zone

Question 9

In order to sign-off from the Premier MDC, the officer should press F1 on the Main Toolbar and Alt + Y, Yes to confirm. In addition:

Answer 9

1. The officer must sign-off to change any information that has been transmitted on the unit sign-on screen, including:
   a. Adding or subtracting an officer;
   b. Changing from on-duty to off-duty;
   c. Changing a call sign or area;
   d. Change in mileage; and
   e. Any other change.
2. If an officer is signed on “off-duty,” they shall not remain signed on (this includes supervisors) when the vehicle will be left unattended for more than one hour, except when engaged in authorized secondary employment as described in Article III below.

Question 10

When engaging in secondary employment, officers are required to sign-on Premier MDC as an off-duty unit; the only exception is when working for the ____ at the ________.

Answer 10

City

City’s overtime rate

Question 11

If an officer does not have access to Premier MDC, or if the system is out of service, refer to General Order LIII, Secondary Employment Article III.H.5. This does not apply to jobs in which the __________ is not applicable.

Answer 11

administrative fee

Question 12

The following procedures will apply to secondary employment:

Answer 12

a. Officers shall sign-on Premier MDC as an off-duty unit in the zone in which the job site is located. Officers shall use their Sheriff’s Office identification number, even if assigned a permanent radio call number;
b. Transmit a Status Change – Off-Duty Employment screen. Officers shall complete the Off-Duty Employment screen in the following manner:
(1) Choose “Off-Duty Employment” from the drop down menu in the “Status Change Section”;
(2) Enter the exact numerical address of the secondary employment in the space provided for “ADDRESS.” If the exact address is unknown, use the nearest hundred block;
(3) Use the “Rider” section to list pertinent information, such as the name of the business, etc. Officers not in uniform shall note it in the “Comments” section, and enter specific information regarding how to recognize or locate them; and
(4) Click the send button to log out.
c. To check back from Off-Duty Employment, click the “Available Button” (F5) in the “Dispatch Section”; and
d. When an officer on views a call while in (10-60) status, the officer must re-log out on (10-60) status upon completion of the on view call.

Question 13

Premier MDC will automatically clear the officer from (10-60) status upon ____ ____ from an on view call.

Answer 13

check back

Question 14

Incidents are assigned to officers via Premier MDC using the Incident Dispatch Command. Upon assignment, officers will automatically receive an Incident Dispatch Notification screen on their Premier MDC containing all available information at the time of dispatch with the exception of the complainant’s ______ and __________.

Answer 14

address and telephone number.

Question 15

To view an incoming dispatch when the bell is ringing, press __,______.

Answer 15

F1, Dispatch

Question 16

To see additional dispatch information, use _______ or _______.

Answer 16

arrow keys or Fast Keys.

Question 17

After initial dispatch, any updates that are received by the dispatcher are _____ _________ to the responding units since that information is not automatically relayed to the Premier MDC.

Answer 17

voice announced

Question 18

Use the appropriate functions on the main toolbar to update CAD status. The CAD status is always displayed in the status bar at the bottom of the screen. Update the CAD status as follows:

Answer 18

1. When the officer is en route to the call (10-51), an en route signal should be transmitted to change the unit’s status to EN (En route). If voice or MDC acknowledgment has not been received within one minute of dispatch, the unit will time-out, and the dispatcher will verify by voice that the unit is (10-51). An incident is not considered dispatched until all units have acknowledged; and
2. When the officer arrives at the scene, he will transmit a (10-97) signal to change the unit’s status to AR (Arrived). If (10-97) is given by voice, the dispatcher will change the unit’s status to AR in Premier MDC.

Question 19

From the Dispatch window, press __, Close Call. On the Call Disposition dialog box, enter the required information.

Answer 19

C

Question 20

Officers shall read the entire dispatch screen and note whether the complainant has requested to remain ________.

Answer 20

anonymous

Question 21

If a complainant has requested to remain anonymous, the officer shall use the ______ _______ to honor that anonymity.

Answer 21

utmost diligence

Question 22

If there is any doubt, officers shall ask the dispatcher if the complainant wishes to see the police. Examples of maintaining complainant anonymity include:

Answer 22

a. Stepping away from non-agency personnel when verifying complainant information over the radio so that the complainant’s name is not publicly heard;
b. Obscuring the view of the laptop so that any passersby looking into the windows of agency vehicles at the laptops, or subjects sitting in the back seat cannot read the MDC call details or any report information;
c. Shredding all un-needed copies of reports that contain the names of victims, witnesses, and complainants and covering reports so that a passerby cannot view the names or information of a complainant, victim, or witness;
d. Turning the police radio off or down when a subject is in the back seat of the vehicle during the incident when officers and detectives may be discussing information over the radio;
e. Discussing information on the telephone about an incident where a complainant, victim, or witness wishes to remain anonymous, in a location where it cannot be heard by non-agency personnel; and
f. Discretely approaching complainants, victims, or witnesses who wish to remain anonymous (e.g., Meeting them at a location away from their residence or business, etc.).

Question 23

When checking out on a call that is “on viewed” by the officer, an On View (F2) screen is used.

Answer 23

1. The officer must type in the signal and location of the “on view” activity when checking out.
2. The computer will send back to the officer a “Call” screen with an Incident Number and location.
3. Receiving the “Call” screen containing the call information is “HQ’s” acknowledgment that the officer is checked out.
4. On View calls shall be entered into Premier MDC system using the Officer Initiate (F7) format.

Question 24

The On View screen MUST be used for ALL NON-EMERGENCY calls except:

Answer 24

1. Traffic stops; or

2. When officer safety may be jeopardized.

Question 25

The On View screen (WILL or WILL NOT) be used to check out on an “on view” backup (Signal 35) call. The officer checking out as a backup unit (on view [Signal 35] must do so by means of the ____ ___. The officer will then be sent a “Call” screen to check back in-service (10-98).

Answer 25

WILL NOT

voice radio

Question 26

Driver’s license responses indicating suspensions or other actions do not require verification; however, the ____________ Dispatcher can assist in the interpretation of the license check data, if necessary. When a tag number is entered in the Officer Initiate computer format, FCIC/NCIC will automatically be queried for stolen or wanted reports (10-29) and registration information (10-28).

Answer 26

Police Services Dispatch (PSD)

Question 27

For Local Warrant Checks, the Sheriff’s Name Search screen shall be used to determine if a subject is disqualified from use of a “__________” due to a previous failure to appear charge. Personnel will use the Warrant Check form and enter the subject’s name, race, sex, and date of birth. If the subject has been arrested for “Failure to Appear,” the date of arrest will be displayed on the response.

Answer 27

“Notice to Appear”

Question 28

Officers can be logged on any number of on view and assigned calls which will send previous calls into the ____ ____ queue.

Answer 28

Call Stack

Question 29

Out of service activity, which is not police business, will be designated on the radio and/or Premier MDC. When an officer needs to check out of service (not on a call) a Status Change (F6 Status) screen will be used. This screen can be used in lieu of the voice radio to check out of service for the following:

Answer 29

1. Busy, 10 minutes or less (10-6);
2. Out of service, more than ten minutes (10-7);
3. Vehicle maintenance (10-59);
4. Checking out of service to eat (10-10 or 10-84);
5. Out of service, at home (10-42); or
6. Out of service, conducting an investigation (Signal 49 or 10-17).

Question 30

If an officer is away from the car for a short period of time (10-83, performing community service, talking to citizens, traffic stop, etc.) and the dispatcher receives a call (priority ____ or lower) in his sub-sector, the dispatcher will send the call to the officer.

Answer 30

three

Question 31

Officers without a portable radio are required to monitor their vehicle’s radio and Premier MDC or be checked out of service. When out of service, officers without portable radios will monitor their radio by utilizing the ____________ whenever possible and without unduly disturbing the public. Officers with portable radios will monitor them AT ALL TIMES when outside of their vehicle.

Answer 31

vehicles’ outside speaker

Question 32

Anytime an officer will be out of service for more than __ minutes (10-7, 10-19, 10-59, etc.), a supervisor’s approval is required, except when (10-84 or 10-10).

Answer 32

10

Question 33

Officers may check out for a meal once during a shift for no more than __ minutes when workload permits as determined by the Zone Dispatcher using the signal (10-84). Officers shall not check out of service to eat when advised by HQ that calls are waiting or when advised to remain in service.

Answer 33

45

Question 34

When checking out for meals, officers will:

Answer 34

1. Ensure that their portable radios are operating properly;
2. Monitor the portable radio as if in service; and
3. Give the numerical address or, if in a public establishment, the name of the restaurant and location (block number or intersection).

Question 35

Officers will be subject to call while (10-84) and will respond to calls just as if they were in service. If dispatched a call while out of service, officers will notify the Communications Center via the _______ or ________ as soon as they are en route.

Answer 35

radio or Premier MDC

Question 36

At the discretion of the Communications Watch Supervisor, Priority __ calls may be held until the end of an officer’s (10-84).

Answer 36

4

Question 37

There will be no more than ___ marked on duty vehicles (three if one is a supervisor) at any eating establishment and no more than ___ on duty uniformed officers inside.

Answer 37

two

five

Question 38

The following exception will be made between the hours of 0200 and 0600 for officers assigned to the midnight watch. There will be no more than __ marked on duty JSO vehicles (four if one is a supervisor) at any eating establishment and no more than __ on duty uniformed officers inside.

Answer 38

three

five

Question 39

______ ______ includes all officers assigned to specialized units where their assignment requires the wearing of Battle Dress Uniform’s (BDU) and/or, shirts with the JSO name and the word police written on them, tactical gear with the JSO designation and the word “Police,” or any other specialized garment that identifies the wearer as an employee of the JSO.

Answer 39

Uniformed officers

Question 40

Officers will be allowed to check (10-84) no sooner than __ hour after beginning a tour of duty or no later than __ hour prior to the end of a tour of duty. Supervisors are expected to place more restrictions if workload is heavy. Exceptions to limitations will be governed by the Watch Commander or higher authority.

Answer 40

one

one

Question 41

Officers must obtain permission from their supervisor to cross a ____ ____ for a meal break.

Answer 41

zone line

Question 42

Examples of when to use a __________ would be checking out of service at the jail, hospital, Police Memorial Building (PMB), Property and Evidence Facility, or transporting persons of the opposite sex. Officers can only be logged out on __ Status Change screen at a time.

Answer 42

Status Change (F6 Status)

one

Question 43

For officer safety reasons, an officer checked out on a Status Change screen as being at a specified location conducting an investigation (10-17) shall check back and complete a new Status Change screen each time the officer changes ______.

Answer 43

location

Question 44

Officer status indicators are visually available to _______.

Answer 44

dispatchers.

Question 45

When transporting prisoners or other individuals of the opposite sex (except authorized observers), officers shall use the Status Change (F6 Status) screen to document starting mileage and again to document ending mileage upon arrival to the destination. Officers shall use the following procedures:

Answer 45

1. Just prior to departure from the starting point, check out on a Status Change screen using the appropriate signal for the type of call;
2. Enter the destination in the location field by either numerical address, nearest intersecting streets, or, if en route to the Pretrial Detention Facility, (PDF); logged out on (e.g., 10-15, 10-12, etc.);
3. Use the “COMMENTS” section of the Status Change screen to indicate the following:
   a. The race and sex of the individual being transported; and
   b. The current odometer reading of the vehicle at the beginning mileage (e.g., 10-51 with W/F to PDF, beg. 30243).
4. Upon arrival at the given destination, enter the ending mileage on a Status Change screen and send the screen. The ending mileage will be recorded, time stamped, and stored in the computer if needed for future reference;
5. After completing these steps, the officer shall check back from the transporting segment of the call utilizing the “Status Update” screen; and
6. Upon total completion of the original call, the officer shall check back using the proper codes and “Call” screen for the original call.

Question 46

If Premier MDC is inoperable at the time, mileage will be given via ____ ____.

Answer 46

voice radio.

Question 47

By employing the “_____________” screen, the user has access to the calls that the dispatcher has received but has not yet dispatched.

Answer 47

“QUERY CURRENT INCIDENTS” (Pending)

Question 48

The “______________” screen allows the user to inquire about what calls any unit in the zone is currently actively logged with. Thus, anyone can keep track of squad activity by determining which units are on calls and the location of those calls.

Answer 48

“QUERY CURRENT INCIDENTS” (Active)

Question 49

The “_______________” screen allows the user to inquire about what calls are stacked against any unit in the zone. Thus, a supervisor may keep track of his squad activity by determining which units are on calls and the location of those calls.

Answer 49

“QUERY CURRENT INCIDENTS” (Stacked)

Question 50

The _______ allows users to do a search of a sector by date and time to find prior calls.

Answer 50

“Query” (Search)

Question 51

It is the responsibility of the immediate supervisor to ensure that subordinates follow the procedures for using Premier MDC correctly. In addition, the supervisor shall:

Answer 51

a. Ensure subordinates sign-on the MDC properly at the beginning of their tour of duty and sign-off the MDC properly at the end of their tour-of-duty; and
b. When handling check off, ensure that any units turning in paperwork to them are properly signed off at the end of their tour of duty.

Question 52

All messages sent via Premier MDC shall be work related and professional in tone.

Answer 52

1. Any message received by the dispatcher not meeting this standard will be reported to the Communications Watch Supervisor.
2. The Watch Supervisor will forward this information to the officer’s immediate supervisor.
3. Any officer not adhering to this standard shall be subject to disciplinary action.
4. All email messages sent are recorded by Premier MDC system along with all other transactions.

Question 53

The following is the voice procedure for signing on duty:

Answer 53

Officer: “HQ, (unit number) 10-81”

Dispatcher: “(Unit number)”

Officer: “Identification Number” and any additional unit info

Dispatcher: “10-81 (unit number)”

Question 54

The following is the voice procedure for signing off-duty:

Answer 54

Officer: “HQ, (unit number) 10-82”

Dispatcher: “10-82 (unit number)”

Question 55

When in service and called by a supervisor or HQ, officers (except supervisors) will respond with their radio call number and location as the following example:

Answer 55

HQ: “Papa 141”;

OFFICER: “Papa 141, Dunn and Monaco.”

Question 56

On vehicle stops (10-50), officers will use the following format:

Answer 56

OFFICER: “HQ, (unit number)”, 10-50 at (location)”;

HQ: “(unit number)” officers must wait for acknowledgment; and

OFFICER: “(state and year of tag), (tag number), (color, year, make, body style, and model of auto), (short description of driver), and (number of occupants).”

Question 57

Officers will not log out on a _____ _____, when conducting a traffic stop. Additionally, other vehicle contacts, such as suspicious vehicles (Signal 13), abandoned vehicles (Signal 11) or vehicles blocking the roadway (Signal 16/96) will require that the same descriptive information (location, tag number, vehicle information and occupant description) be given when logging out.

Answer 57

reckless driver (Signal 12)

Question 58

When checking out on other on view calls, officers will use the following format:

Answer 58

OFFICER: “HQ, (unit number), (signal)”;

HQ: “(unit number)” officers must wait for acknowledgment; and

OFFICER: “(location).”

Question 59

When requesting the assistance of Rescue via the dispatcher, the officer will advise the proper signal (10-67 or 10-68) and give the dispatcher a brief description of the victim(s) and their condition(s) using the following format:

Answer 59

Sex / Age / Conscious or Unconscious / Breathing or Not Breathing / Injury

Example: (10-67) – Female, approx. 25 years old, conscious, breathing, laceration to the head.

Question 60

All other radio transmissions initiated by field units directed to the dispatcher shall be initiated with: “________” Officers shall wait until acknowledged by the dispatcher before making any further transmission.

Answer 60

“HQ, (unit number).”