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Flashcards in Org Comm Chap 1 & 2 Deck (68):
1

what are the 4 world complications?

C2TG

climate change
changing demographics
terrorism
globalization

2

communication is a way of moving information from sources to receivers. which model of communication is this? transmission or constitutive model?

transmission model

3

communication is seen as a process that produces and reproduces shared meaning. which model of communication is this? transmission or constitutive model?

constitutive model

4

which model of communication model is similar to the SMCR model? transmission or constitutive model?

transmission model

5

organizations as highly standardized, specialized, and predictable is cosidered what?

machine metaphor

6

explain specialization in machine metaphor

it is the specialization of tasks, it illustrates one way in which organizational functioning can be seen machine like. ex: subway sandwhich or chipotle's way of working, each person is responsible for creating each part of the meal.

7

specialization in machine metaphor is sometimes called what?

division of labor

8

explain standardized in machine metaphor

includes the notion of replaceability. machines are designed in a way that parts in one machine are the same in others and can easily be replaced.

ex: if a belt in a vacuum goes out, you can easily replace it.

9

if a worked on an assembly line quits, a machine like organization can easily replace that worker. the individuals who labor in the organization are seen as the cogs of the machine. what is this an example of?

standardized in machine metaphor

10

which aspect of the machine metaphor includes the related notion of replaceability?

standardized

11

explain predictable in machine metaphor

machines run according to specific rules and standards. if the organization is dysfunctional, it can be fixed by a rational consideration of the manner in which the rules and standards are being applied.

12

there could be tons of reasons why a machine breaks and if we carefully and rationally think through the problem, we should be able to fix the problem. which aspect of thinking called in the machine metaphor?

predictable

13

what are the 3 classical organizational theories?

WTF

Weber's theory of bureaucracy

Taylor's theory of scientific management

Fayol's theory of classical management.

14

element of management and principles of management are components of what org theory?

fayol's theory of classical management

15

what do the components of Fayol's theory concern?

the managerial function of organizing

16

what managers should do is defined by elements or principles of management?

elements

17

how managers should enact those elements is defined by elements or principles of management?

principles

18

fayol proposes 5 fundamental elements of management which are called what?

the "what" of managerial work

19

what are the 5 fundamental elements of management?

POC3

Planning
Organizing
Command
Coordination
Control

20

Determine best way to
attain goals is which fundamental element of management?

planning

21

Arrangement of human
Resources aka employees, is which fundamental element of management?

organizing

22

set tasks in order to meet organizational goals is which fundamental element of management?

command

23

harmonize separate
activities is which fundamental element of management?

coordination

24

connecting goals and activities to ensure that the organization is functioning in the manner planned is which fundamental element of management?

control

25

Fayol's principles of management concern ?

how the parts of an organization should be put together

26

an organization should be arranged d in a strict vertical hierarchy and that communication should be largely limited to this vertical flow. which principles of organizational structure is this?

scalar chain

27

An employee should receive orders regarding a particular task from only one supervisor, which principles of organizational structure is this?

unity of command

28

Activities having similar goals should be placed under a single supervisor. which principles of organizational structure is this?

unity of direction

29

work can best be accomplished if employees are assigned to a limited number of specialized tasks. which principles of organizational structure is this?

division of labor

30

there should be an appointed place for each employee and task within the organization. which principles of organizational structure is this?

order

31

managers will be most effective if they have control of a limited number of employees. which principles of organizational structure is this?

span of control

32

what are the 3 principles of organizational structure?

power, reward, attitude

33

organizations will be most effective when central management has control over decision-making and employee activities. is which principles of organizational power?

centralization

34

Fayol believed that contingency factors, such as firm size, can influence the optimal level of centralization. T/F?

true

35

managers should hold power that derives fro both their position in the organization and their personal characteristics. is which principles of organizational power?

authority and responsibility

36

this principle holds that responsibility must accompany authority in equal measure is which principles of organizational power?

authority and responsibility

37

all organizational members should be obedient to the rules of the organization and to the mangers who enforce them is which principles of organizational power?

discipline

38

employees should be rewarded for their work with appropriate salaries and benefits. is which principles of organizational reward?

remuneration of personnel

39

in remuneration, employees should be treated justly. is which principles of organizational reward?

equity

40

the organization should guarantee sufficient time on the job for employees to achieve maximum performance. is which principles of organizational reward?

tenure stability

41

there can never be too much tenure stability. T/F?

false, too much tenure could be counterproductive.

42

which principle of organization deals with power relationships within the organization?

principle of organization power

43

an organization can be effective only when the interests of the whole take precedence over the interests of individuals. thus, individuals must always consider organizational goals first. which principle of organizational attitude is this?

subordination of the individual interest to general interests

44

managers should value and direct an employee's efforts to work in the best interest of the organization. which principle of organizational attitude is this?

initiative

45

this principle proposes that there should e no dissension in the organizational ranks. which principle of organizational attitude is this?

esprit de corps

46

which principle of organization considers the proper feelings of organizational employees?

principle of organization attitude

47

which principle of organization attitude represents the 3 musketeer's "all for one and one for all."?

espirit de coprs

48

Weber believes bureaucracy should be operated through ?

a clear defined hierarchy

49

Weber believes bureaucracies are characterized by

divisions of labor and centralization

50

the bureucracy will shut itself off from influences of the outside enviornment bc envrionmental interruptions could hamper its smoother functioning. which of Weber's facets of bureaucracy is this?

closed system

51

Weber believes rules should be rationally established and there should be a rule for all possible contingencies in the organization. which of Weber's facets of bureaucracy is this?

importance of rules

52

Weber see's bureaucracies as working through a system of authority, power, and discipline. which of Weber's facets of bureaucracy is this?

functioning authority

53

there should be a rule for all possible contingencies in the organization. T/F?

true

54

which facet of bureaucracy is the most important?

functioning of authority

55

Authority is based on one of three
grounds which are?

Traditional (legitimate) authority

Charismatic authority

Rational-legal authority

56

power based on long standing beliefs about who should have control and is often vested in particular positions within an organizational hierarchy is which authority?

traditional authority

57

power based on an individuals personality and ability to attract and interact with followers is which authority?

charismatic authority

58

power based on the rational application of rules developed through a reliance on information and expertise is which authority?

rational legal authority

59

"there is one best way to do every job" is a component of which theory?

Taylor’s Theory of Scientific Management

60

"Proper selection and training of workers" is a component of which theory?

Taylor’s Theory of Scientific Management

61

"Inherent difference between management
and workers" is a component of which theory?

Taylor’s Theory of Scientific Management

62

why did taylor develop the theory of scientific management?

bc he was frustrated with typical industry operations

63

which mode of communication does direction of communication flow?

vertical (downward) with supervisors communicating downward to the managers

64

which mode of communication does the model/channel of communication flow?

written mode of communication such as employee handbooks or intstructions

65

which mode of communication does style of communication flow?

formal such as Mr/Mrs, employee titles such as supervisor or president rather than names

66

Classical management still prevalent is a part of classical management in organizations today, T/F?

true

67

Division of labor and hierarchy are not as strict in our modern times, is a part of classical management in organizations today, T/F?

false, it is still strict

68

Job design (fitting the job to individual) and rewards is a part of classical management in organizations today, T/F?true

true