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From Flashcardlet > NURSING III: FON - Ch 24 Communication > Flashcards

NURSING III: FON - Ch 24 Communication Flashcards

0
Q

Effective team communication and __ skills are essential to ensure patient safety & high-quality patient care.

A

collaboration

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1
Q

Patient safety requires __ __ among members of the health care team as patients move from one caregiver to another, or from one care setting to another.

A

EFFECTIVE COMMUNICATION

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2
Q

Interpersonal Communication: A nurse’s ability to relate to others includes (3)

A
  1. TAKING INITIATIVE in establishing & maintaining communication
  2. Being AUTHENTIC
  3. RESPONDING appropriately
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3
Q

Effective interpersonal communication requires a sense of __.

A

mutuality.

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4
Q

A belief that the nurse-patient relationship is a partnership and that both are equal participants.

A

Mutuality

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5
Q

INTENTION and BEHAVIOR directly influence health. This gives nurses tremendous __ __.

A

ethical responsibility.

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6
Q

SKILLED COMMUNICATION empowers others and enables people to _____ & _____.

A

know themselves & make their own choices.

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7
Q

Nurses who develop critical thinking skills make the best __.

A

communicators.

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8
Q

Expertise inn communication requires (2)

A
  1. UNDERSTANDING of the communication PROCESS

2. REFLECTION of own communication experiences

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9
Q

Expertise in communication: Nurses interpret messages received from others, (1)__ their content, make (2)__ about their meaning, (3)__ their effect, (4)__ __ for communication techniques used, and (5)__-__ personal communication skills.

A
  1. ANALYZE
  2. INFERENCES
  3. EVALUATE
  4. EXPLAIN RATIONALE
  5. SELF-EXAMINE
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10
Q

Critical Thinking in NURSE COMMUNICATION:

__ motivates a nurse to communicate & know more about a person.

A

CURIOSITY

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11
Q

Critical Thinking in NURSE COMMUNICATION:
PERSEVERANCE and CREATIVITY are attitudes conductive to communication because they motivate a nurse to communicate and __ __ __.

A

identify innovative solutions.

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12
Q

Critical Thinking in NURSE COMMUNICATION:

A nurse who conveys CONFIDENCE & COMFORT more readily establishes and interpersonal __-__ relationship.

A

helping-trusting

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13
Q

Critical Thinking in NURSE COMMUNICATION:

An INDEPENDENT attitude encourages a nurse to communicate with (1)__ and share (2)____.

A
  1. colleagues

2. ideas about nursing interventions.

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14
Q

Critical Thinking in NURSE COMMUNICATION:

An attitude of __ goes a long way in the ability to listen to both sides in any discussion.

A

FAIRNESS

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15
Q

Critical Thinking in NURSE COMMUNICATION:
(1)__ allows nurses to recognize when their opinions conflict with those of their Pts, review positions, and decide how to communicate to reach (2)__ __ __,

A
  1. INTEGRITY

2. mutually beneficial decisions.

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16
Q

If a nurse is uncertain or uncomfortable about an aspect of care, it is important to communicate (1)__ an (2)__ __ __.

A
  1. RESPONSIBLY

2. ask for help

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17
Q

An attitude of __ is necessary to recognize and communicate the need for more information before making a decision.

A

HUMILITY

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18
Q

Human tendencies that interfere with accurately PERCEIVING and INTERPRETING messages from others

A

perceptual biases

19
Q

Individuals base their PERCEPTIONS about information received through the five senses. An individual’s __ and __ also influence perception.

A

culture and education

20
Q

Use communication skills to (3) and accomplish the work of each step of the nursing process.

A
  1. gather
  2. analyze
  3. transmit information
21
Q

Communication in ASSESSMENT:

A
  • VERBAL interviewing & history taking
  • VISUAL & INTUITIVE observation of NONVERBAL BEHAVIOR
  • VISUAL, TACTILE, & AUDITORY data gathering during phys exam
  • WRITTEN medical records, tests, literature review
22
Q

Communication in NURSING DIAGNOSIS:

A
  • INTERPERSONAL ANALYSIS of assessment findings
  • VALIDATION of health care needs & priorities (VERBAL DISCUSSION w/ Pt)
  • DOCUMENTATION of nursing diagnosis
23
Q

Communication in PLANNING:

A
  • interpersonal of team PLANNING SESSIONS
  • interpersonal COLLABORATION with Pt & family to determine implementation methods
  • WRITTEN DOCUMENTATION of expected outcomes
  • WRITTEN or VERBAL REFERRAL to health care team members
24
Q

Communication in IMPLEMENTATION:

A
  • DELEGATION & VERBAL DISCUSSION with team
  • VERBAL, VISUAL, AUDITORY, & TACTILE teaching activities
  • provision of support (THERAPEUTIC COMM. TECHs)
  • CONTACT with other health resources
  • WRITTEN DOCUMENTATION of Pts progress in med record
25
Q

Communication in EVALUATION:

A
  • ACQUISITION of verbal & nonverbal feedback
  • COMPARISON of actual & expected outcomes
  • IDENTIFICATION of affecting factors
  • MODIFICATION & UPDATE of care plan
  • VERBAL &/or WRITTEN EXPLANATIONS of care plan revisions
26
Q

Levels of Communication (5):

A
  1. Intrapersonal
  2. Interpersonal
  3. Transpersonal
  4. Small-Group
  5. Public
27
Q

Communication that occurs within an individual

A

Intrapersonal (self-talk/verbalization, or inner thought)

28
Q

One-on-one interaction between a nurse and another person that often occurs face to face.

A

Interpersonal communication

29
Q

Interaction that occurs within a person’s spiritual domain

A

Transpersonal communication

30
Q

Interaction that occurs when a small number of persons meet; usually goal directed and requires an understanding of group dynamics.

A

Small-group communication

31
Q

Interaction with an audience

A

Public communication

32
Q

Motivates one person to communicate with another; cues that initiate communication

A

referent

33
Q

Person who encodes an delivers the message

A

Sender

34
Q

Person who receives and decodes the message

A

Receiver

35
Q

The content of the communication; contains verbal, nonverbal, and symbolic language

A

Message

36
Q

__ __ sometimes distort the receiver’s interpretation of the message.

A

Personal perceptions

37
Q

Means of conveying and receiving messages through visual, auditory, and tactile senses

A

Channels

38
Q

The message the receiver returns; indicates whether the receiver understood the meaning of the sender’s message

A

Feedback

39
Q

Senders seek verbal and nonverbal feedback to evaluate __ of the __.

A

effectiveness of the communication.

40
Q

For effective communication, the environment needs to meet participant needs for __ & __ comfort and __.

A

physical & emotional comfort and safety

41
Q

Communication that uses spoken or written words

A

Verbal communication

42
Q

Intonation: Tone of voice dramatically affects _____.

A

the meaning of the message.

Be aware of voice tone to avoid sending unintended messages

43
Q

Effective communication is (1)__, __, and __. Fewer words result in less (2)__.

A
  1. simple, brief, and direct.

2. confusion

44
Q

Often, the best time for interaction is when a Pt expresses ____.

A

interest in communicating.

If messages are relevant or important to the situation at hand, they are more effective

45
Q

Communication that includes the five senses and everything that doesn’t involve the spoken or written word

A

Nonverbal Communication

From Flashcardlet (144 decks)

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