Month 10; Dispatch

Question 0

List five different ways alarms are received by the dispatch center?

Answer 0

• Alarm Soft (through dedicated phone lines)
• 911 Back Lines (non-emergency)
• 911 Main Lines
• Alarm Companies (Mansfield)
• Direct in Field/Still Alarm (station walk-ins that we report to dispatch).

Question 1

Describe the geographical area served by the Dispatch Center?

Answer 1

• Dispatch receives calls for all of Yakima County.
• Calls in the lower valley are transferred to the responding agency via a direct line so they can receiver, handle and dispatch their own calls.
• Fire dispatch covers a 561 square mile area that includes 10 Fire Districts, and 2 Cities, all of the Upper Valley Agencies.
• Police Dispatch cover the Cities of Yakima and Union Gap.

Question 2

List three resources dispatchers have on hand to assist them with streets and addresses.

Answer 2

-AVL Computer Mapping System
-Wall Maps/Quad Maps
-Annie Alley and Cross Directory
(phone book that allows you to look up an address by the phone
number or a phone number by the address. This book also
includes numbers that are unlisted in public phonebooks.)

Question 3

List four items that a dispatcher should ascertain from a caller?

Answer 3

• Problem
• Call back phone #
• Location/Address
• Reporting party’s name/other specifics pertinent to the problem.

Question 4

My Tour

List five ways alarms are received by the dispatch center?

Answer 4

• Phone
• 911 Line
• Walk In
• Computer Alarm
• Back line from PD or Fire

Question 5

My Tour

Describe the geographical area that dispatch serves?

Answer 5

• All of Yakima County
  
  • Upper Valley
  • Lower Valley, take their call and then send it to their dispatch.

Question 6

My Tour

Explain the process when a call is made to 911 through response of an apparatus.

Answer 6

• Verify cross streets
• Verify ambulance, fire
• Type of event
• Information

Question 7

My Tour

Resources available to dispatchers to assist with addresses and streets?

Answer 7

• Map (Spillman)
• Monkey Map (Good for info on county ridges etc)
• Google Maps
• Pull Down Maps
• Quad Map Books

Question 8

My Tour

List four items that a dispatcher should ascertain from a caller.

Answer 8

• Problem
• Call Back Phone #
• Location/Address
• Reporting party’s name, other specifics pertinent to the problem.

Question 9

My Tour

Dispatch

Answer 9

-Run Cards, Pick List, CAD (Computer Aided Dispatch)

• Automatic Alarms through Dispatch
  
  • School, City Buildings, 5x personal businesses

-Private Companies (ADT, Mansfield)

Question 10

My Tour

List the different methods available to a dispatcher for relaying information to the responding crews.

Answer 10

• Radio
• Spillman
• MDT
• Rig Cell Phone