10.4 Complaint investigations (12-2014) Flashcards Preview

CHP Sgt. Study 1/2 > 10.4 Complaint investigations (12-2014) > Flashcards

Flashcards in 10.4 Complaint investigations (12-2014) Deck (47)
Loading flashcards...

Under what circumstances will complainants be notified in writing of the investigation findings?

complainants will always be notified in writing (whether sustained, exonerated etc.)


What are the 3 citizen complaint categories?

Category 1,
Category 2,


Give examples of Category 1 complaints

Physical contact,
excessive force,
immoral conduct,
(also includes dishonesty, falsification of documentation, or allegations of unethical conduct.


Give examples of Category 2 complaints.

Verbal misconduct,
non verbal misconduct, (not involving physical contact), and/or complaints regarding matters not related to an employee's conduct.


Give examples of "other" complaints.

citation validity (if this is the sole allegation).


What are the 5 possible complaint findings?

unintentional error, undetermined/no finding, departmental,


In a departmental complaint, who is listed as the employee?



What is the purpose of the CHP 240?

It is the face page of the investigation.


What is the purpose of the CHP 240A?

Used to document receipt of complaint, and track status.


What is the purpose of the CHP 240B and 240D?

It is the primary instrument for citizens to file complaints, it informs the citizens of the complaint process and it advises them of penalties for false complaints.


May complaints be filed on the internet?

Yes, but only on non-uniformed employees.


Other than when the complaint was made in person to the Department, all complaints shall be acknowledge by correspondence (interim correspondence) within how many days?

5 days.


What information should be included in an interim correspondence to a complainant?

-A brief summary of the allegations,
-which command will investigate
-A statement that the investigator will be contacting the complainant
-The findings will be provided in writing.


What area/command has the responsibility to investigate a complaint?

The area/command the employee was assigned at the time the incident occurred.


How are third party complaints received and processed?

The complaint will receive correspondence advising them that the allegedly aggrieved will be contacted directly within 30 days. It will be handled the same as other complaints after that.


What is the main issue when accepting a complaint involving an off duty employee?

There must be a Nexus to the department.


What shall complainants be advised if they desire to remain confidential?

Shall be advised that the Department will attempt to honor their request to the greatest extent possible, however, the employee has the right to review a complaint upon completion of the investigation and that the employee has the right to file a civil claim against the complainant. If the employee requests a copy of the investigation, the Department's ability to maintain absolute confidentiality will be severely limited.


A person calling to file a complaint against a non-uniform employee shall be informed of what?

Be informed that information about filling such complaint may be obtained via the internet


What is the normal suspense period for the completion of complaints?

Normally 60 days, 30 days for legislative complaints. Extensions may be requested if necessary.


Is it necessary for the complainant to be provided a copy of his own complaint?

Yes, so there is no discrepancy in what is being investigated.


A chronological log is required in what type of complaint?

Required in a category 1, but recommended in all complaints


What is required in the narrative if the complainant was not interviewed?

It shall be noted in the narrative portion that he was not interviewed.


At what point in the investigation should the employee be interviewed?

After gathering all other available information.


Under what circumstances are employees allowed representation during an interview?

When the action "COULD" lead to an adverse action.


If during an interview (non represented) it is determined representation may be allowed due to new information, what should occur?

The interview shall be stopped, the right to representation advised and the investigation should be continued in accordance with HPM 10.2


Under what circumstances can an employee be asked to submit a memorandum explaining his version of the incident?

Only after being interviewed and for the purpose of clarifying specific issues, or after being provided with a written interrogation and opportunity to consul with a representative.


Under what conditions can a complainant/witness and/or investigator tape record an interview?

Under all circumstances, however, if recorded by a complainant/witness, the investigator shall also record it.


When can an investigator and/or an employee tape record an interview?

During a formal administrative interrogation. In others, the investigator must have the employee's permission and then the employee must be allowed to record it himself.


Evidence collected during the investigation shall be preserve how?

In accordance with HPM 70.1 (Evidence) and HPM 10.2 (investigations).


How long shall evidence be preserved?

5 years (from the date the complaint if filed).

Decks in CHP Sgt. Study 1/2 Class (51):