OBM Chapter 3 Flashcards Preview

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Flashcards in OBM Chapter 3 Deck (15):
1

What are the 3 things that determine job satisfaction?

Discrepancy
Fairness
Disposition

2

Distributive Fairness

When resources are distributed equally

3

What are the 5 consequences of job satisfaction?

Absence of work
Turnover
Job Performance
Customer Satisfaction
Organizational Citizenship Behavior

4

Organizational Citizenship Behavior

When someone goes above and beyond what is required

5

Affective

Emotions and feelings

6

What are the 5 facets of Job Satisfaction?

Type of work
Compensation and Benefits
Attitude to your boss
Relationship with coworkers
Promotion Opportunities

7

Cognitive

The belief in the way things are

8

What are 3 types of fairness

Distributive
Procedural
Interactional

9

What are the 3 components of attitudes?

Cognitive
Affective
Behavioral

10

Discrepancy Theory

The gap between what you want versus what you are given

11

Disposition

How your personality affects your job satisfaction

12

Behavioral

How you behave towards someone or something

13

What is the Equity Method equation?

Outcomes
-----------
Inputs

14

Interactional Fairness

How well the outcome was communicated to the individual

15

Procedural Fairness

Process used to decide what outcomes are fair

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