Communication and Active Listening Flashcards Preview

J - HECOL 210 > Communication and Active Listening > Flashcards

Flashcards in Communication and Active Listening Deck (42)
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1
Q

Communication is the vehicle through which ___ develops within a relationship.

A

Intimacy.

2
Q

Intimacy is not just about sex, but is also a sense of ___.

A

Closeness.

3
Q

Intimacy is a ___, rather than a ___. This is to say that you cannot just achieve it and just have it.

A

Process, characteristic.

4
Q

Intimacy Process Model

A

Intimacy happens when:

  • The partner understands core aspects of his/her self.
  • The partner validates and respects these core aspects of self.
  • Partner cares for and is concerned for individuals welfare.
5
Q

___-reflection is a key aspect of intimacy.

A

Self.

6
Q

The intimacy process model starts with…

A

One partner disclosing something.

7
Q

Disclosures are interpreted using ___ ___.

A

Interpretive filters.

8
Q

___ to a disclosure is part of the intimacy process model.

A

Response.

9
Q

Are disclosures always good?

A

No.

10
Q

Give examples of bad disclosures.

A
  • Too much information too soon.
  • Dishonest disclosures.
  • Factual disclosures.
11
Q

Too much information too soon can be ___ ___.

A

Off-putting.

12
Q

Dishonest disclosures inhibit intimacy by…

A

Distorting our identity.

13
Q

Factual disclosures are…

A

Not as potent as emotional disclosures for the development of intimacy.

14
Q

___ emotions are particularly potent for disclosures.

A

Soft.

15
Q

Soft Emotions

A

Fear, shame, things that men are not supposed to feel.

16
Q

For men, disclosing more…leads to increased feelings of intimacy and closeness.

A

Empathy towards their partner.

17
Q

For women…leads to increased feelings of intimacy and closeness.

A

Partners’ disclosure and empathetic responsiveness.

18
Q

How do you respond to disclosures?

A
  • Listen to initial disclosure.
  • Understand the meaning, both surface level and deeper meanings.
  • Enact a sensitive response.
  • Know when to transition to a different topic.
19
Q

Enacting a sensitive response involves…

A

Clarifying questions that allow the partner to expand on their thoughts.

20
Q

What does a sensitive response mean to a partner?

A

Shows them that you care.

21
Q

We give support the way…

A

We want to receive it.

22
Q

What is a key area where miscommunications occur?

A

Filters.

23
Q

Key filters in couple relationships:

A
  • Distractions.
  • Emotional states.
  • Beliefs and expectations.
  • Differences in style.
  • Self-protection.
24
Q

Distraction Filter

A

You would be able to handle the disclosure if you weren’t distracted by everything.

25
Q

Emotional States Filter

A

We tend to give people the benefit of the doubt more when we are in a good mood. People with low self-esteem may feel vulnerable when they disclose negative experiences.

26
Q

Beliefs and Expectations Filter

A

We often find what we expect in people.

27
Q

Differences in Style Filter

A

Influenced by culture, family of origin, etc..

28
Q

Self-Protection Filter

A

Motivated by fear of rejection so you don’t say what you really want to say.

29
Q

Often, miscommunication because of a filter leads to discussions of ___ and ___.

A

Right, wrong.

30
Q

You are not perceiving reality. What are you perceiving?

A

Your perception of reality.

31
Q

What you say your partner did is a better observation of what…

A

You did yourself (your own behaviour).

32
Q

What is the key to dealing with filters?

A

Learn your and your partners’ filters (awareness) and adjust communication (accommodation).

33
Q

Being a ___ ___ precedes the ability to effectively communicate.

A

Good listener.

34
Q

Listening entails two components:

A

Verbal and nonverbal.

35
Q

Active listening involves…

A

Accurately interpreting information and providing a supportive response.

36
Q

Components of nonverbal communication:

A
  • Facial expression.
  • Eye contact.
  • Body movement.
  • Touch.
  • Interpersonal distance.
  • Paralanguage.
37
Q

___ eye contact leads to better communication.

A

More.

38
Q

___ is important especially when dealing with emotional issues.

A

Touch.

39
Q

Closer interpersonal distance signifies…

A

More intimate relationship.

40
Q

Paralanguage

A

Vocal tone, rhythm, rate, pitch, volume, etc..

41
Q

Non-verbal keys to active listening.

A
  • Let the speaker finish without interrupting.
  • Concentrate on what they are saying. Stay in the present moment.
  • Eye contact, open posture, leaning slightly forward, using gestures to convey interest.
42
Q

Verbal keys to active listening.

A
  • Ask open=ended of clarifying questions.
  • Use paraphrasing (reflect back what you heard in a genuine manner).
  • Listen for the purpose of understanding = do not rebut.