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1

While in the past we may have wanted loyal employees, today we need flexible people who are not possessive about “the way things are done around here.”

QBQ! The Question Behind the Question by @QBQJohn Miller

2

definition of the QBQ: A tool that enables individuals to practice personal accountability by making better choices in the moment.

QBQ! The Question Behind the Question by @QBQJohn Miller

3

with the way he thought, would be so quickly on his way up “the ladder of success.” That’s the difference personal accountability can make.

QBQ! The Question Behind the Question by @QBQJohn Miller

4

The idea that we are accountable for our own choices and are free to make better ones is fundamental to the QBQ.

QBQ! The Question Behind the Question by @QBQJohn Miller

5

One of the guiding principles of the QBQ is “The answers are in the questions,” which speaks to the same truth: If we ask ourselves a better question, we get a better answer. So the QBQ is about asking better questions.

QBQ! The Question Behind the Question by @QBQJohn Miller

6

three simple guidelines for creating a QBQ: 1. Begin with “What” or “How” (not “Why,” “When,” or “Who”). 2. Contain an “I” (not “they,” “we,” or “you”). 3. Focus on action. “What can I do?” for example, follows the guidelines perfectly.

QBQ! The Question Behind the Question by @QBQJohn Miller

7

I asked a department manager once how many people worked for him, and he said, “About half!” It’s a funny response,

QBQ! The Question Behind the Question by @QBQJohn Miller

8

“What I really do is help people—including myself—eliminate victim thinking from their lives.”

QBQ! The Question Behind the Question by @QBQJohn Miller

9

The best thing we can do to get rid of victim thinking in our world is to get rid of it in ourselves.

QBQ! The Question Behind the Question by @QBQJohn Miller

10

stress is a choice, because whatever the “trigger event,” we always choose our own response. We choose to react angrily. We choose to stuff our emotions and keep quiet. We choose to worry.

QBQ! The Question Behind the Question by @QBQJohn Miller

11

The truth is, different people have different reactions to the same situation. Stress is a choice. Stress is also the result of our choices.

QBQ! The Question Behind the Question by @QBQJohn Miller

12

When we choose to ask a question like “Why is this happening to me?” we feel as if we have no control. This leads us to a victim mindset, which is extremely stressful.

QBQ! The Question Behind the Question by @QBQJohn Miller

13

Even in cases where we actually are victims and our feelings seem justified, Why me? thinking only adds to our stress.

QBQ! The Question Behind the Question by @QBQJohn Miller

14

When Stacey was twelve years old, she and her father, a pilot, took off on a Sunday afternoon joyride in their single-engine Cessna. Not long into the flight, and about a mile up over Lake Michigan, the joy of their father-daughter adventure came to an abrupt halt. The engine quit.

QBQ! The Question Behind the Question by @QBQJohn Miller

15

“The reality is if a strategy or tactic is working now, the odds are high that it won’t work in the future.

QBQ! The Question Behind the Question by @QBQJohn Miller

16

When faced with a new situation, Stacey’s dad took action and solved the problem.

QBQ! The Question Behind the Question by @QBQJohn Miller

17

When we ask “When?” we’re really saying we have no choice but to wait and put off action until another time. Questions that begin with “When” lead to procrastination.

QBQ! The Question Behind the Question by @QBQJohn Miller

18

I don’t believe most people intend to procrastinate. Certainly no one ever gets out of bed and says, “Today, I’m going to procrastinate!”

QBQ! The Question Behind the Question by @QBQJohn Miller

19

“Long-range, strategic planning is a great tool, but we need to get some things done before lunch!”

QBQ! The Question Behind the Question by @QBQJohn Miller

20

Let’s take care of the little things while they’re still little.

QBQ! The Question Behind the Question by @QBQJohn Miller

21

Focusing on what we don’t have is a waste of time and energy and kills innovation.

QBQ! The Question Behind the Question by @QBQJohn Miller

22

We don’t need the “new” thing or the “hot” topic. What we need to do is stay away from fads and practice the fundamentals—like personal accountability—day in and day out.

QBQ! The Question Behind the Question by @QBQJohn Miller

23

When we ask “Who?” questions like these, what we’re really doing is looking for scapegoats, someone else to blame.

QBQ! The Question Behind the Question by @QBQJohn Miller

24

A Poor Sailor Blames the Wind

QBQ! The Question Behind the Question by @QBQJohn Miller

25

For all the time and resources our organizations spend on team-building, we still seem to forget one simple truth: We’re all on the same team.

QBQ! The Question Behind the Question by @QBQJohn Miller

26

Who is the “ref” in your life? What person or circumstance beyond your control is standing between you and success?

QBQ! The Question Behind the Question by @QBQJohn Miller

27

The Ultimate QBQ: “How can I let go of what I can’t control?”

QBQ! The Question Behind the Question by @QBQJohn Miller

28

When she got to me, I stopped her and said, “You know, Bonita, I really appreciate your attitude!” As she sashayed away with that big smile on her face and the Santa Claus cap on her head, she said, “Well, whatever you do, don’t drug test me!”

QBQ! The Question Behind the Question by @QBQJohn Miller

29

“Ownership does not require having an equity stake in the organization or holding an official position of leadership. It simply means facing problems head-on instead of blaming, complaining, procrastinating, or making excuses.

QBQ! The Question Behind the Question by @QBQJohn Miller

30

Would you watch a bald eagle soar and say, “I wish he could swim the seas like a dolphin”? Would you look at a dolphin and hope it someday might reach the heavens like a giraffe?

QBQ! The Question Behind the Question by @QBQJohn Miller

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