Fire Officer 3

Question 1

The (****) is responsible for managing the work unit within the fire department.

Answer 1

fire officer

Question 2

The International Association of Fire Chiefs (IAFC) defines and (***) as a person who has worked as a managing fire officer for 3 to 5 years, is certified at the NFPA Fire Officers Level III, and has accomplished formal education equivalent to a bachelors degree.

Answer 2

administrative fire officer

Question 3

Administrative fire officers working in cities and large counties responded to Email request to list the most important tasks you want a new fire officer to do well THis resulted in a list of four basic task they consider vital:

Answer 3

beginning of shift report

notifications

decision making

problem solving

Question 4

THe beginning of shift report:

This report is provided from each work location to the battalion or district chief with in the first (****) of the reporting time.

Answer 4

quarter hour

Question 5

THe second most important issue noted by the administrative fire officers was that the new supervising fire officer must make prompt (**).

Answer 5

notifications

Question 6

The same priority applies to any information the chief needs to know about when it is current, particularly before someone at a higher level calls to ask about it. Many chiefs call this the (**) rule

Answer 6

no surprises

Question 7

A (*******) is responsible for accomplishing the fire department mission through the efforts of the fire fighters under his her command.

Answer 7

supervising fire officer

Question 8

There are four times in a fire fighters career when a major change occurs in how the individual relates to the formal fire department organization.
(x4)

Answer 8

1. Fire fighter completes the probationary training
2. Fire fighter complete the promotional process and starts working as the fire company commander
3. starts working as a chief officer
4. fire fighter retires

Question 9

The (***) is directly responsible for the supervision, performance, and safety of a crew of fire fighters.

Answer 9

company level officer

Question 10

THe company level officer functions as a (***), sharing the hazard and working conditions within a fire company team.

Answer 10

working supervisor

Question 11

The formal fire department organization considers a (***) to be the chiefs representative at the work location

Answer 11

fire officer

Question 12

A (*****) has less of a hands on role than a company officer.

Answer 12

Command officer

Question 13

The (***) is typically directly responsible for several fire companies and must depend on company officers to provide direct supervision over crews preforming fire ground tasks, often in hazardous conditions.

Answer 13

command officer

Question 14

James Opaige text book (***) He became widely known as an author and publisher

Answer 14

Effective Company Command

Question 15

In his book, Effective Company Command, James O’paige divided the company officers duties into three distinct roles: (X3)

Answer 15

supervisor
commander
trainer

Question 16

(***)
In this role the fire officer functions as the official representative of the fire chief. That means the fire chief expects that every fire officer will issue orders and directives and conduct business in a way that meets the chiefs objectives.

Answer 16

Supervisor

Question 17

A fire officer can improve his or her effectiveness in handling an unpopular order by determining the (***) behind the order, which would unable the fire officer to put the directive in perspective.

Answer 17

story or history

Question 18

When faced with an unpopular order, the fire officer should express any concerns and objections with his supervisor (****)

Answer 18

in private

Question 19

Telling the firefighters that their officer does not agree with an order (***) the officers authority and supervisory ability.

Answer 19

undermines

Question 20

Enforcing an unpopular order is (***)

Answer 20

part of the job

Question 21

When operating at the scene of an emergency the fire officer is expected to function as a (**) and exercise strong direct supervision over the company members.

Answer 21

commander

Question 22

THe fire officer needs to be (**) in the initial radio transmissions.

Answer 22

Clear calm concise

Question 23

THe communication of the incident size ups must be consistent with the organizations requirements and (***)

Answer 23

incident management system

Question 24

(***) is the ability of an officer to project an image of being in control of the situation

Answer 24

Command presence

Question 25

In order to be an successful leader, the officer must convince others to follow by demonstrating the ability to (**)

Answer 25

take charge and make the right things happen

Question 26

A fire officer who is going to establish command upon arriving at an emergency incident should have (**), (**) (*****)

Answer 26

detailed knowledge of the responding companies

a mastery of the local procedures

the ability to issue clear direct orders

Question 27

The (****) has the responsibility to make sure the fire fighters under his her command are confident and competent in their skills.

Answer 27

fire officer

Question 28

(***) are aggressive action oriented people who can also be compulsive.

Answer 28

fire fighters

Question 29

THe fire officer is responsible for the performance level of the fire company and has to establish a (*******) that the company will preform at the highest level possible.

Answer 29

set of expectations

Question 30

The fire company officer can help the company become more skilled an knowledgeable by providing opportunities to use their (**)

Answer 30

problem solving skills

Question 31

In (***) a fire officers supervisor is usually a command level officer (a battalion chief, a district chief, or a battalion commander) who supervises numerous fire companies within a geographical area.

Answer 31

municipal fire department

Question 32

Regardless of the organization structure, every fire officer has an obligation to work effectively with a supervisor. Three activities are necessary for this:

Answer 32

keep your supervisor informed.

Make appropriate decisions at your level of responsibility.

Consult with your supervisor before making major disciplinary actions or policy changes.

Question 33

Part of the supervisor subordinate relationship is to make sure the supervisor is not (**)

Answer 33

surprised or blindsided

Question 34

At fire stations with rotating career work shifts, the expectation is that most issues between shifts are resolved at the (*******) level.

Answer 34

supervising fire officer

Question 35

(**) is required by the municipal personnel regulations to ensure that all major discipline is delivered in a consistent and impartial manner.

Answer 35

Consultation with a supervisor

Question 36

(****) refers to a comlex system of inherent attributes that determine a persons moral and ethical actions and reactions, including the quality of being honest.

Answer 36

integrity

Question 37

The fire officer should (***) and demonstrate the behaviors that he or she says are important.

Answer 37

walk the talk

Question 38

(**) can be displayed by a steadfast adherence to a moral code

Answer 38

integrity

Question 39

THe fire officer demonstrating (*******) makes decisions and models behavior consistent with the departments core values, mission statement, and value system.

Answer 39

ethical behavior

Question 40

(*****)
Fire officers are expected to be ethical in there conduct. Ethical conduct includes being honest, doing “whats right” and preforming to the best of ones ability………..

Answer 40

Paragraph A. 1. 3 in the Annex A: Explanatory Material section of NFPA 1021

Question 41

The civil rights of Americans are established by federal laws which are enforced by the (**)

Answer 41

EEOC

Question 42

(**) covers state and local governments schools colleges and unions.

Answer 42

Title VII of the Civil Rights act of 1964

Question 43

THe (****) amended the Civil Rights Act of 1964 and expanded its coverage to include almost all public and private employers with 15 or more employees.

Answer 43

Equal Employment Opportunity Act of 1972

Question 44

THe (****) provides additional compensatory and punitive damages in cases of intentional discrimination under Title VII and the Americans With Disabilities Act of 1990

Answer 44

Civil Rights Act of 1991

Question 45

(****) in which fire department agrees to accomplish specific diversity goals within a specific time, to cout orders outlining specific hiring practices.

Answer 45

consent decrees

Question 46

(**) as applied to the fire department means the work force should reflect the community it serves.

Answer 46

diversity

Question 47

If the department has agreed to an (**), it has promised the court that it will work to hire qualified individuals who reflect the community.

Answer 47

EEOC consent decree

Question 48

A (***) can require a variety of activities, including community outreach, job fairs, pre employment preparation, and peer group coaching.

Answer 48

Consent decree

Question 49

Some department operate under a specific (***). The court could require the department to hire two African Americans, one Latino, and one Asian American before it can hire one additional Caucasian. this requirement would remain in effect until the hiring diversity goal ia accomplished.

Answer 49

court mandated hiring process

Question 50

The EEOC files about () lawsuits every year: their are hundreds of court decisions and a large body of case law that present a clear and generally consistent policy on how a supervisor should behave in the work place. Gravely recommends that a fire officer focus on (**) and hostile workplace.

Answer 50

400

actionable items

Question 51

(****) are employee behaviors that require an immediate corrective action by the supervisor.

Answer 51

Actionable Items

Question 52

Case law has shown that use of unacceptable language requires an (**). An officers failure to act has been interpreted as official condoning or encouragement of such behavior.

Answer 52

immediate response

Question 53

THe standard for evaluating sexual harassment is what a (**) in that same or similar circumstances would find intimidating, hostile, or abusive.

Answer 53

reasonable person

Question 54

Fire officers must (*****) to any utterances of offensive or derogatory language in the work environment.

Answer 54

immediately respond

Question 55

(****) is unwanted, uninvited, and unwelcome attention intimacy in a non reciprocal relationship.

Answer 55

Sexual harassment

Question 56

The 1993 EEOC guidelines state that verbal and physical conduct of a sexual nature is harassment when the following conditions are present:

Answer 56

THe employee is made to feel that he or she has to endure such treatment in order to remain employed.

Whether or not the employe submits or reject such treatment is used when making employment decision.

The employees work performance is affected.

An intimidating, hostile or offensive work environment is present.

Question 57

The term (***) can be used to describe a broad range of situations in which an employee is subject to discrimination in the work place.

Answer 57

hostile work environment

Question 58

Fire fighters who want to initiate a harassment complaint have a choice of three methods for doing so. THey can start with the (), they can start with the () they can start within the (**) it is their choice.

Answer 58

federal government
local government
fire department

Question 59

THe fire officer maybe required to preform the initial investigation and submit a report. Following are some guidelines:

Answer 59

Keep an open mind

Treat the person who files the complaint with respect and compassion

Do not blame the person filing the complaint

Do not retaliate against the person filing the complaint

Follow established procedures

Interview the people involved

Look for corroboration or contradiction

Keep it confidential

Write it all down

Cooperate with government agencies

Question 60

If the department concludes that some form of discrimination or harassment occurred, formal corrective action could include (**), (), or (****).

Answer 60

mandatory training
work location transfer
demotion

Question 61

(**) may be proposed for the most egregious kinds of discrimination and harassment , such as threats, stalking, or repeated unwanted physical contact.

Answer 61

termination.

Question 62

THe fire officer need to consider the fire station or other fire department facility as a (**) location.

Answer 62

business work location

Question 63

The fire officer can help maintain an appropriate work environment by encouraging and enforcing acceptable behavior whenever firefighters are on duty. This can be accomplished by:(X3)

Answer 63

Educating Employees on the workplace rules and regulations that define behavior

Promoting the use of on duty speech

Being the designated adult