Fire Officer 4 Flashcards
(**) is the science of using available resources to achieve desired results.
Managing
A formal definition of (***) would probably refer to the systematic pursuit of practical results, using available human and knowledge resources in a concerted and reinforcing way.
management
Most fire officers will find that there greatest challenge has to do with (**)
managing people
Human resource management is built fom two generalized schools of management thought;
(**)
(*******)
scientific management and humanistic management
The selection of management tool must consider (****) that will be involved in producing a deired outcome.
the situation, the task, the individual or the team
(**) is based in the breaking down of work tasks into consituent elements; the timing of each element based of repeated sot watch studies; the fixing of piece rat compensation based on those studies; the standardization of work tasks on detailed instruction cards; and generally the systematic consolidation of the shop floors brain work in a planning department.
scientific management
Taylor published (**) in which he described how how thee application of the scientific method to the management of workers could greatly improve productivity.
THe principles of scientific management
(**) methods call for optimizing the ways tasks were preformed and simplifying the jobs so workers could be trained to preform a specialized sequence of motions in the one best way.
scientific management.
(**) took away much of this autonomy and converted skilled crafts into a series of simplified jobs that could be preformed by unskilled workers.
scientific management
To determine the optimal way to preform a job, taylor preformed experiments that he called time studies(**)
also known as time and motion studies
Taylor proposed the following 4 Principles of scientific management;
Replace “rule of thumb” work methods with methods based on scientific study of tasks
Scentificall select, train, and develop each worker, rather than passively leaving them to train themselves.
Cooperate with the workers to ensure that the scientifically developed methods are being followed.
Divide work nearly equally between managers and workers so that the managers apply scientific management principles to planning the work and the workers actually preform tasks.
Fire fighter combat challenge competitors use (**) to improve performance.
time and motion studies
One pot the problems witiih (****) is that people were considered carbon copy cogs in a production line. Taylor considered the workers cheap stupid and interchangeable.
scientific management
The (**) shifted the focus to pay more attention to the workers and to working conditions that would make them more productive.
humanistic management
THe (****) school started with Professor George Elton Mayo, a harvard university industrial psychology professor
humanistic management
(*****) means people may improve their performance or behavior not because of any specific condition being tested, but simply because of the attention they recieve
Hawthorne effect
Mcgregors 1960 publication (**), summarized the results of his research and added the THEORY X and THEORY Y concepts to the managers motivational tool box
THe human side of enterprise
He (NCGREGOR) concluded that worker motivation is directly related to (**) and (**); workers with greater autonomy are more likely to be motived in there jobs.
autonomy
responsibility
A (**) believes that people do not like to work, so they need to be closely watched and controlled.
Theory X
A (****) believes that people do like work and that they need to be encouraged not controlled.
Theory Y
THeory (*****) is the prevailing trend.
Y
Theory (****) remains a common managerial style.
x
(*****) concepts can be used effectively in many situations to encourage fire fighter creativity.
Theory Y
There are three specific situations were a fire officer must behave as a theory X manager, THe first situation is (**). The second situation is when (**) The final situation is when(*****)
when operating at a fire or other high risk activity.
when the fire officer must take control of a work place conflict
a fire officer is near the end of a series of negative disciplinary measures.
THe (*******) and techniques are applicable in an involuntary work performance meeting with a subordinate.
Theory X
Maslows concept saw human need arranged like a ladder or a pyramid.
Self actualization Esteem status Social, affection Safety, security, order physiological needs
